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Remove YOUR DEVICE HAS BEEN BLOCKED Scam (Free Instructions) - Virus Removal Instructions

removal by Olivia Morelli - - | Type: Malware

Scammers spread fake YOUR DEVICE HAS BEEN BLOCKED alert

Screenshot of YOUR DEVICE HAS BEEN BLOCKED Microsoft Scam

“YOUR DEVICE HAS BEEN BLOCKED” is fake alert that warns about blocked computer due to detected suspicious activities or virus attack. This tech support scam mostly targets Windows computer users. However, a similar version of the hoax has been noticed attacking Mac OS X as well. The purpose of them is to convince users into calling a fake tech support service.

YOUR DEVICE HAS BEEN BLOCKED pop up is delivered by a corrupted website. Usually, these redirects are triggered by an ad-supported application. It might sneak into the computer in a software bundle during installation of freeware or shareware.

When YOUR DEVICE HAS BEEN BLOCKED adware gets inside the system, it redirects users to a misleading website that provides fake information about possible threats and asks to call a provided phone number. Currently, crooks are known for using these numbers:

  • +1-844-850-3385;
  • +1-866-811-0525;
  • +44-800-090-3856.

However, other numbers might be used as well. Users are advised to stay vigilant and do not fall for scammers tricks. Neither Microsoft nor Apple provides phone support service. Thus, chatting with fake support staff might lead to the loss of money or personal information.

If redirects to technical support site do not stop, please obtain Reimage Reimage Cleaner Intego, or another anti-malware software to remove YOUR DEVICE HAS BEEN BLOCKED virus from the system. You can wipe out this cyber threat manually as well. The detailed guide is given at the end of the article.

Examples of YOUR DEVICE HAS BEEN BLOCKED tech support scams"YOUR DEVICE HAS BEEN BLOCKED" is a fake security alert that might pop-up on the browser's screen if your PC is infected with adware.

YOUR DEVICE HAS BEEN BLOCKED Microsoft support scam delivers fake error code

As soon as users are redirected to tech support scam website, it delivers a pop-up message that warns about blocked computer due to the critical Error #268D3.[1] However, this error code does not exist. Therefore, there’s no need fixing it.

YOUR DEVICE HAS BEEN BLOCKED
Error #268D3
Please call us immediately at: +1-844-850-3385
Do not ignore this critical alert.
If you close this page, your device access will de disabled to prevent further damage to our network.
Please call us immediately at: +1-844-850-3385
Your device has alerted us that it has been infected with a Suspicious Activity. The following information is being stolen.
Please call us immediately at: +1-844-850-3385
> Facebook logins
> Credit Card details
> Email Account Login
> Photos stored on this device
You must contact us immediately so that our engineers can walk you through the removal process over the phone. Please call us within the next 5 minutes to prevent your device from being disabled.

The urge to call within 5 minutes might prevent inexperienced computer users from thinking critically. However, spontaneous decision to grab a phone and make a call may lead to privacy or computer-related issues.

Mac users are targeted by a similar version of technical support scam

Screenshot of YOUR DEVICE HAS BEEN BLOCKED Mac scam

Even though the majority of scams are targeted at Windows computer users, scammers found a new niche and managed to threaten Mac OS X users. It seems that crooks take advantage of a strong belief that Mac devices cannot be infected with cyber threats.[2]

However, users are usually redirected to YOUR DEVICE HAS BEEN BLOCKED Mac scam website by adware program which might be installed without user’s knowledge. However, the fake site delivers a slightly different notification:

** YOUR COMPUTER HAS BEEN BLOCKED **
Error # 268D4
Please call us immediately at: +1-866-811-0525 or +44-800-090-3856
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a virus and spyware.

However, the provided Mac error code 268D4 is non-existent. Though, if you have seen this alert a couple of times, your device indeed might be infected. But instead of calling the fake support line, you should obtain reputable anti-spyware/anti-malware program and perform YOUR DEVICE HAS BEEN BLOCKED removal.

Adware that is responsible for scam spreads bundled with freeware

Redirects to scam websites usually start after installation of a free program. Many download sites spread software bundles that include lots of additional apps along the primary software. Thus, users should learn to install freeware correctly no matter what operating system they use.

Security experts for LesVirus.fr[3] remind following these installation tips:

  • using legit download sources;
  • reading Terms of Use, EULA, and Privacy Policy before downloading programs;
  • using Advanced/Custom installation instead of Quick/Standard;
  • monitoring the process and unmarking the ticks from additional third-party apps.

Getting rid of YOUR DEVICE HAS BEEN BLOCKED virus

The quickest YOUR DEVICE HAS BEEN BLOCKED removal method is system scan with anti-malware or anti-spyware. However, after the system scan browser reset is still needed delete tracking cookies or other invisible components.

However, if you are one of the users who are willing to remove YOUR DEVICE HAS BEEN BLOCKED manually, you can find the guide below the article. However, if you fail and redirects to scam site continues, please opt for the automatic elimination to wipe out components you left.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove YOUR DEVICE HAS BEEN BLOCKED Scam, follow these steps:

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Windows systems

Follow these steps to locate and terminate adware program that is responsible for YOUR DEVICE HAS BEEN BLOCKED scam:

To remove YOUR DEVICE HAS BEEN BLOCKED Scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to YOUR DEVICE HAS BEEN BLOCKED Scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Get rid of YOUR DEVICE HAS BEEN BLOCKED Scam from Mac OS X system

This guide helps to get rid of the annoying technical support scam:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for YOUR DEVICE HAS BEEN BLOCKED Scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove YOUR DEVICE HAS BEEN BLOCKED Scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to YOUR DEVICE HAS BEEN BLOCKED Scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the YOUR DEVICE HAS BEEN BLOCKED Scam-related entries.Uninstall from Mac 2

Delete YOUR DEVICE HAS BEEN BLOCKED Scam from Internet Explorer (IE)

Browser reset is needed to stop Internet Explorer from redirecting you to the corrupted website.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for YOUR DEVICE HAS BEEN BLOCKED Scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete YOUR DEVICE HAS BEEN BLOCKED Scam removal.Reset Internet Explorer

Eliminate YOUR DEVICE HAS BEEN BLOCKED Scam from Microsoft Edge

These instructions will help you to wipe out adware-related entries from Microsoft Explorer:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the YOUR DEVICE HAS BEEN BLOCKED Scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase YOUR DEVICE HAS BEEN BLOCKED Scam from Mozilla Firefox (FF)

Check the list of extensions and remove suspicious entries. Additionally, reset Mozilla Firefox to make sure that any invisible entries were not left.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to YOUR DEVICE HAS BEEN BLOCKED Scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case YOUR DEVICE HAS BEEN BLOCKED Scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete YOUR DEVICE HAS BEEN BLOCKED Scam removal.Reset Firefox 2

Uninstall YOUR DEVICE HAS BEEN BLOCKED Scam from Google Chrome

Reset Google Chrome by following this guide:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to YOUR DEVICE HAS BEEN BLOCKED Scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the YOUR DEVICE HAS BEEN BLOCKED Scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete YOUR DEVICE HAS BEEN BLOCKED Scam removal.Reset Chrome 2

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Safari

You can stop YOUR DEVICE HAS BEEN BLOCKED pop-ups on Chrome by following these instructions:

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to YOUR DEVICE HAS BEEN BLOCKED Scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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