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YOUR DEVICE HAS BEEN BLOCKED Scam. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Malware
12

Scammers spread fake YOUR DEVICE HAS BEEN BLOCKED alert

Screenshot of YOUR DEVICE HAS BEEN BLOCKED Microsoft Scam

“YOUR DEVICE HAS BEEN BLOCKED” is fake alert that warns about blocked computer due to detected suspicious activities or virus attack. This tech support scam mostly targets Windows computer users. However, a similar version of the hoax has been noticed attacking Mac OS X as well. The purpose of them is to convince users into calling a fake tech support service.

YOUR DEVICE HAS BEEN BLOCKED pop up is delivered by a corrupted website. Usually, these redirects are triggered by an ad-supported application. It might sneak into the computer in a software bundle during installation of freeware or shareware.

When YOUR DEVICE HAS BEEN BLOCKED adware gets inside the system, it redirects users to a misleading website that provides fake information about possible threats and asks to call a provided phone number. Currently, crooks are known for using these numbers:

  • +1-844-850-3385;
  • +1-866-811-0525;
  • +44-800-090-3856.

However, other numbers might be used as well. Users are advised to stay vigilant and do not fall for scammers tricks. Neither Microsoft nor Apple provides phone support service. Thus, chatting with fake support staff might lead to the loss of money or personal information.

If redirects to technical support site do not stop, please obtain Reimage, or another anti-malware software to remove YOUR DEVICE HAS BEEN BLOCKED virus from the system. You can wipe out this cyber threat manually as well. The detailed guide is given at the end of the article.

YOUR DEVICE HAS BEEN BLOCKED Microsoft support scam delivers fake error code

As soon as users are redirected to tech support scam website, it delivers a pop-up message that warns about blocked computer due to the critical Error #268D3.[1] However, this error code does not exist. Therefore, there’s no need fixing it.

YOUR DEVICE HAS BEEN BLOCKED
Error #268D3
Please call us immediately at: +1-844-850-3385
Do not ignore this critical alert.
If you close this page, your device access will de disabled to prevent further damage to our network.
Please call us immediately at: +1-844-850-3385
Your device has alerted us that it has been infected with a Suspicious Activity. The following information is being stolen.
Please call us immediately at: +1-844-850-3385
> Facebook logins
> Credit Card details
> Email Account Login
> Photos stored on this device
You must contact us immediately so that our engineers can walk you through the removal process over the phone. Please call us within the next 5 minutes to prevent your device from being disabled.

The urge to call within 5 minutes might prevent inexperienced computer users from thinking critically. However, spontaneous decision to grab a phone and make a call may lead to privacy or computer-related issues.

Mac users are targeted by a similar version of technical support scam

Screenshot of YOUR DEVICE HAS BEEN BLOCKED Mac scam

Even though the majority of scams are targeted at Windows computer users, scammers found a new niche and managed to threaten Mac OS X users. It seems that crooks take advantage of a strong belief that Mac devices cannot be infected with cyber threats.[2]

However, users are usually redirected to YOUR DEVICE HAS BEEN BLOCKED Mac scam website by adware program which might be installed without user’s knowledge. However, the fake site delivers a slightly different notification:

** YOUR COMPUTER HAS BEEN BLOCKED **
Error # 268D4
Please call us immediately at: +1-866-811-0525 or +44-800-090-3856
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a virus and spyware.

However, the provided Mac error code 268D4 is non-existent. Though, if you have seen this alert a couple of times, your device indeed might be infected. But instead of calling the fake support line, you should obtain reputable anti-spyware/anti-malware program and perform YOUR DEVICE HAS BEEN BLOCKED removal.

Adware that is responsible for scam spreads bundled with freeware

Redirects to scam websites usually start after installation of a free program. Many download sites spread software bundles that include lots of additional apps along the primary software. Thus, users should learn to install freeware correctly no matter what operating system they use.

Security experts for LesVirus.fr[3] remind following these installation tips:

  • using legit download sources;
  • reading Terms of Use, EULA, and Privacy Policy before downloading programs;
  • using Advanced/Custom installation instead of Quick/Standard;
  • monitoring the process and unmarking the ticks from additional third-party apps.

Getting rid of YOUR DEVICE HAS BEEN BLOCKED virus

The quickest YOUR DEVICE HAS BEEN BLOCKED removal method is system scan with anti-malware or anti-spyware. However, after the system scan browser reset is still needed delete tracking cookies or other invisible components.

However, if you are one of the users who are willing to remove YOUR DEVICE HAS BEEN BLOCKED manually, you can find the guide below the article. However, if you fail and redirects to scam site continues, please opt for the automatic elimination to wipe out components you left.

You can remove YOUR DEVICE HAS BEEN BLOCKED Scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove YOUR DEVICE HAS BEEN BLOCKED Scam you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall YOUR DEVICE HAS BEEN BLOCKED Scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual YOUR DEVICE HAS BEEN BLOCKED Scam Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Windows systems

Follow these steps to locate and terminate adware program that is responsible for YOUR DEVICE HAS BEEN BLOCKED scam:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall YOUR DEVICE HAS BEEN BLOCKED Scam and related programs
    Here, look for YOUR DEVICE HAS BEEN BLOCKED Scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Mac OS X system

This guide helps to get rid of the annoying technical support scam:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for YOUR DEVICE HAS BEEN BLOCKED Scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Internet Explorer (IE)

Browser reset is needed to stop Internet Explorer from redirecting you to the corrupted website.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for YOUR DEVICE HAS BEEN BLOCKED Scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete YOUR DEVICE HAS BEEN BLOCKED Scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Microsoft Edge

These instructions will help you to wipe out adware-related entries from Microsoft Explorer:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, YOUR DEVICE HAS BEEN BLOCKED Scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Mozilla Firefox (FF)

Check the list of extensions and remove suspicious entries. Additionally, reset Mozilla Firefox to make sure that any invisible entries were not left.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select YOUR DEVICE HAS BEEN BLOCKED Scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete YOUR DEVICE HAS BEEN BLOCKED Scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Google Chrome

Reset Google Chrome by following this guide:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select YOUR DEVICE HAS BEEN BLOCKED Scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete YOUR DEVICE HAS BEEN BLOCKED Scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove YOUR DEVICE HAS BEEN BLOCKED Scam from Safari

You can stop YOUR DEVICE HAS BEEN BLOCKED pop-ups on Chrome by following these instructions:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for YOUR DEVICE HAS BEEN BLOCKED Scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete YOUR DEVICE HAS BEEN BLOCKED Scam removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of YOUR DEVICE HAS BEEN BLOCKED Scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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