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Remove Your Windows (Microsoft) Computer has been blocked (Tech Support Scam) - updated Jun 2019

removal by Jake Doevan - - | Type: Adware

Your Windows (Microsoft) Computer has been blocked – a scam that creates a legitimate look by misusing the name of Microsoft

Your Windows (Microsoft) Computer has been blocked fake warning
Your Windows (Microsoft) Computer has been blocked is a scam which misuses the well-known name of Microsoft to sponsor its cruel activities

Questions about Your Windows (Microsoft) Computer has been blocked

“Your Windows (Microsoft) Computer has been blocked” is a scam that pretends to be from Microsoft helpline. This type of message typically occurs when infected with a technical support scam virus[1] under which another potentially unwanted program such as adware might be hiding. The so-called TTS scammers seek to trick users into calling the fake Microsoft support number. Some hackers truly do succeed with these tricks by pushing fake alerts about the blocked computer system and private information that is at big risk of exposure. Additionally, this scam belongs to the “Your Computer Has Been Blocked” virus category.

Program name “Your Windows (Microsoft) Computer has been blocked”
Type of content Scamware
Category “Your Computer Has Been Blocked” virus
Targeted OS Windows
Caused by Adware or other potentially unwanted programs
Tricks used Hackers scare people that their computers are infected and need fixing which can be done by dialing the fake Microsoft support number
Why not call? If you call the developers, you might be asked to provide remote access to your system, reveal sensitive details, or pay for useless security products
Appearance You can encounter this type of threat while visiting third-party pages or using questionable services on the Internet
Elimination Get rid of the scam and all additional content that might have been brought by it. Using Reimage Reimage Cleaner should help you to deal with this process 

You may come across “Your Windows (Microsoft) Computer has been blocked” accidentally while browsing the web, and in such instances, it is typically enough to quit such web page. However, if these pop-ups [2] show up on your screen more than often, and if it seems that you have no control over them, it means that your computer has been infected with Your Windows (Microsoft) Computer has been blocked malware.

Usually, an adware application[3] is hidden under programs such as “Your Windows (Microsoft) Computer has been blocked” virus and operate behind the back of such technical support scams. Talking about the technical support scam, it might keep sending misleading messages, makes programs lag, blocks certain websites and uses other techniques to convince the user that the computer is severely impacted by some kind of parasite.

However, considering that Your Windows (Microsoft) Computer has been blocked ads are fake and auto-generated, there is no way how this scam app can determine whether your computer is infected or not. It seeks to intimidate the PC user by displaying such and similar lines:

YOUR WINDOWS COMPUTER HAS BEEN BLOCKED *
Windows System Alert!!
System may have been infected due to unexpected error! Please Contact Windows Support at 1(888)509-7321 Immediately! to unblock your computer. Suspicious Activity Detected. Your Browser might have been hijacked or hacked.
ANONYMOUS ACTIVITY
Private and Financial Data is at RISK:
Your credit card details and banking information
Your e-mail passwords and other account passwords
Your Facebook, Skype, AIM, ICQ and other chat logs
Your private & family photos and other sensitive files
Your webcam could be accessed remotely by stalkers
IMMEDIATELY CALL WINDOWS SUPPORT AT 1(888)509-7321

However, if you see such messages opening in new browser windows or tabs, and if the sites that provide such “information” about your computer status send you additional pop-up alerts that are hard to close, you should not panic and not rush to call a number provided. You need to scan the entire system with a tool such as Reimage Reimage Cleaner and remove Your Windows (Microsoft) Computer has been blocked together with its cause.

Your Windows (Microsoft) Computer has been blocked scam app
Your Windows (Microsoft) Computer has been blocked is a fake warning that tries to threaten users so that they will rush to dial the false Microsoft support number

If you tried calling these people who have provided you with Your Windows (Microsoft) Computer has been blocked scam, they would try to convince you to buy a useless piece of software, provide them with personal information, or even ask you to give them remote access to your computer so that they could “fix” your PC. Usually, instead of providing help, they just drop malware on the computer.

So if you see these pop-ups on your computer screen, do not wait and proceed with Your Windows (Microsoft) Computer has been blocked removal process. You can easily do that by using reputable anti-malware software or following our step-by-step guide that is added to the end of the article. Also, be aware that the adware which was causing the appearance of this message might have left dubious components in your web browser too.

This is why removing Your Windows (Microsoft) Computer has been blocked from your computer system might not be enough. Adware programs can alter settings in web browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Safari, Microsoft Edge and add dubious “helper objects” to them. If you do not get rid of them, the adware application might run itself within the next boot and start showing the scam repeatedly.

Your Windows (Microsoft) Computer has been blocked scam
Your Windows (Microsoft) Computer has been blocked is considered to be scareware that might try to swindle money once the user gives a call to the given mobile phone number

Scareware spreads around via malvertising and malicious spam campaigns

Scareware [4] can be unintentionally downloaded from untrustworthy Internet sites along with other free programs. Such deceptive method is known by the term “bundling”. According to Virusai.lt,[5] the best way to avoid such activity is to choose the Advanced or Custom configuration that allows the user to control all incoming programs and choose which are worth downloading to the system and which are not. All Recommended/Quick modes should be avoided.

Potentially infectious apps sometimes might also spread via malvertising [6] campaigns and through infectious hyperlinks that are placed in P2P sites. The best option to secure your PC from such misleading programs is to protect it by placing an anti-malware software on it. Of course, you can try to avoid misleading ads and install programs with cautions, but remember that one day, malware might still trick you into installing it.

Your Windows (Microsoft) Computer has been blocked message

Learn how to remove Your Windows (Microsoft) Computer has been blocked pop-ups

Your Windows (Microsoft) Computer has been blocked virus must be eliminated without regret since it is a useless program. It seeks to frighten the user and cause a perception of fear to convince the victim to buy a fake anti-virus program or even allow some fake computer technicians to connect to his/her computer remotely.

Do not be fooled; identify this threat with a real anti-malware software and remove it right away. Your Windows (Microsoft) Computer has been blocked removal can be completed with reputable anti-malware software. Bear in mind that the manual elimination technique requires more of the user's effort and takes more time.

However, you still can remove “Your Windows (Microsoft) Computer has been blocked” from your Windows computer system manually. Below you will find instructions on how to clean the entire system, and also refresh browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, and Safari.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Your Windows (Microsoft) Computer has been blocked, follow these steps:

Uninstall Your Windows (Microsoft) Computer has been blocked from Windows systems

Your Windows (Microsoft) Computer has been blocked notifications have most likely been brought to your PC by some adware virus. So, to stop these pop-ups from targeting your PC, you should find the PUP and remove it from your computer:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Your Windows (Microsoft) Computer has been blocked and related programs
    Here, look for Your Windows (Microsoft) Computer has been blocked or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Get rid of Your Windows (Microsoft) Computer has been blocked from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Your Windows (Microsoft) Computer has been blocked or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate Your Windows (Microsoft) Computer has been blocked from Internet Explorer (IE)

To get rid of unwanted pop-ups entirely, you should reset your browser to its original settings. Learn how to do that below:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Your Windows (Microsoft) Computer has been blocked and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Your Windows (Microsoft) Computer has been blocked removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete Your Windows (Microsoft) Computer has been blocked from Microsoft Edge

Cleaning web browsers from potentially suspicious content should be a priority to you after you get rid of the adware app itself. Use these steps to take care of Microsoft Edge:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Your Windows (Microsoft) Computer has been blocked should be removed from your Microsoft Edge browser.

Erase Your Windows (Microsoft) Computer has been blocked from Mozilla Firefox (FF)

Remove adware from your PC for good by resetting the browser to its default settings.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Your Windows (Microsoft) Computer has been blocked and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Your Windows (Microsoft) Computer has been blocked removal. Click on 'Reset Firefox' button for a couple of times

Remove Your Windows (Microsoft) Computer has been blocked from Google Chrome

Adware are know to install additional unwanted applications on computers to benefit from the infected system even more. So, we highly suggest examining your browser's list of extensions and remove any suspicious-looking component:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Your Windows (Microsoft) Computer has been blocked and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Your Windows (Microsoft) Computer has been blocked removal. Click on 'Reset' button to complete your removal

Uninstall Your Windows (Microsoft) Computer has been blocked from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Your Windows (Microsoft) Computer has been blocked or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Your Windows (Microsoft) Computer has been blocked removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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References

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  1. Geneva says:
    June 20th, 2016 at 4:10 am

    Thanks so much for sharing – I have actually thought that my computer is messed up! Luckily, I have decided to do a research and this is how I came across this article. Reimage has removed the threat.

  2. josh says:
    June 20th, 2016 at 4:13 am

    I have been scammed! such a pity!

  3. Kimberly says:
    June 20th, 2016 at 4:14 am

    My son installed this malware by playing games on untrustworthy Internet sites. You should watch what your kids do on the internet, you know… I have installed anti-malware software so they cannot install malware on my computer now.

  4. Playa38 says:
    June 20th, 2016 at 4:16 am

    Thanks for explaining how these criminals work 🙂

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