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Remove (Survey Scam) - Virus Removal Guide

removal by Linas Kiguolis - - | Type: Adware – a malicious domain that has been used to scam PC users virus is a suspicions domain which users might get redirected to if they have an adware program[1] installed on their computers. Once entered, it displays a fake warning message promising a reward of a $999 just for answering few simple questions. However, the prize offered by scam is bogus and used just to extract personal information from unaware PC users.

The creators of scam have been employing social engineering to lure unsuspecting users into believing that the reward is real. Besides, they have also been relying on the illusion of urgency: the fake warning message notes that the prize might be given to somebody else if the user does not act immediately and does not participate in the survey.

The fake message, displayed by virus, reads the following:

Congratulations user!
Your web browser Desktop Phone has been chosen for (1) opportunity!

Congratulations generic web browser Desktop User, every week, we select the lucky visitors randomly to receive a reward opportunity from major retailers. This is just our way to say thank you for your continuous support.

Your phone has been selected to possibly receive a reward worth up to $999 if you answer the next 4 questions correctly.

ACT NOW! Other users have received this invitation.

You have to answer the questions before someone else takes over your spot. Good luck!

Do not get tricked by these criminals because you won't receive any reward after answering these four questions. Instead, one of the following might happen:

  • Crooks might ask you to reveal your personal information, such as name, address, email address or bank account information.
  • You might be offered to buy overpriced services/products you do not need;
  • You might be redirected to a malicious website which is used for malware distribution.

In both cases, you will not gain anything useful by falling for such scam. Even more, your personal information might be stolen and used for illegal purposes.[2] Hence, instead of trusting this fake alert and its promises, you should ignore the message and remove virus from your computer using reliable security software, such as Reimage Reimage Cleaner Intego.

Displaying adware can compromise your virtual safety

In addition to potential data loss, can produce large amounts of ads, deals, banners, offers and similar popups. Typically, such notifications can easily decrease users' experience on the web and drive even the most patient users mad. The virus uses a virtual layer to inject its ads and cover a significant portion of the useful information in the background, so you might start seeing them on legitimate websites as well. 

Researchers form[3] concluded, that adware like this one is not dangerous on its own as it does not damage or corrupt system files (typically, it is the primary activity of malware). However, can give an opportunity for hackers to access your system without being noticed and infect it with serious viruses. Additionally, internet browsing sessions might become unbearable, as adware quickly multiplies and installs various additional components on your device.

As you can clearly see, removal is inevitable procedure, especially if you value your personal information and do not want waste money on cybercriminals. Use the guide below to fix your affected computer system without any troubles.

Crooks are trying to monetize on inexperienced users

If you have never encountered adware or PUP infection before, it might be an intimidating experience. The obvious question would be: where did it come from? Fortunately, the answer is very simple – you should look at the free software you recently downloaded and installed on your computer. Beware that bundling is a well-known distribution method of adware and other PUPs which has been actively used for some time.

Fortunately, it is extremely easy to avoid such infection – all you have to do is being very attentive during each of your browsing sessions and when installing from the web. Every time you install a new program, make sure you opt for Advanced mode, as Recommended settings might conceal additional unwanted programs. When in Advanced mode, untick all the pre-checked checkmarks that allow installation of optional components and then finish the installation.

Uninstall adware and continue with easy browsing sessions

Fortunately, removal is not a very complicated task, even for the most inexperienced users. So, if you think that you could have this PUP on your computer, make sure that you have two methods to eliminate it: manual and automatic.

If you are willing to remove the adware related to scam manually, use instructions that we prepared and saved below this article. Therefore, make sure you follow every step carefully as incorrect procedure might lead you to reappearance of the virus. We highly recommend that only computer-savvy individuals relied on the manual removal as inexperienced users may run into further problems by removing wrong system components.

If you are looking for the easier way to remove virus, download and install security software from our website.  If you decided to continue with other program, note that there are plenty of programs available online. However, we recommend choosing from the three applications listed below, as they been used while testing this potentially unwanted program. 

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Remove from Windows systems

To fix Windows and get rid of scams similar to this, you should find and uninstall all suspicious programs in Control Panel. To perform this procedure, use this guide:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Safari

If your Safari web browser was infected with adware, you need to remove add-ons from unknown developers. For that, make sure you follow these instructions correctly:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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