Zzla ransomware (virus) - Bonus: Decryption Steps

Zzla virus Removal Guide

What is Zzla ransomware?

Zzla file-locker: how to deal with it once infected

Zzla ransomwareThe file-locking threats mark affected files using the unique extension.

If you have never come across the term “ransomware” before, you are not alone. There are thousands of users who get infected with this treacherous type of malware on Windows computers every day without previously encountering it. In fact, it is one of the main reasons why they get infected in the first place. If your files were appended with the .zzla extension, your computer has, unfortunately, suffered a ransomware attack. In this article, we will provide you methods on how to deal with a ransomware infection, as well as methods for potential file recovery.

When a malware payload is executed on a Windows computer, it immediately uses an RSA encryption algorithm to encrypt all personal files stored on the device. Only system files are left unlocked so the infected machine could still boot up and operate. During the encryption process, malware might show a fake Windows Update pop-up window just to mislead users into believing that nothing bad is happening to their computers. However, once the ransom note is presented – the machine is heavily corrupted.

Then the parasite generates a ransom note, titled _readme.txt, and leaves it on the desktop and in some affected folders. It's easy to deduct whether this particular strain of Djvu ransomware family infected your device, as all encrypted files are appended with the .zzla extension.

To regain access to your data, the criminals behind the virus are demanding to forward them $980 in Bitcoins. They even show fake benevolence by offering a 50% discount for those who contact within three days of the incident. Please don't be tricked, as the threat actors use this persuasion technique to push victims into making rash decisions.

The whole message from the perpetrators reads:


Don't worry, you can return all your files!
All your files like pictures, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.
Please note that you'll never restore your data without payment.
Check your e-mail “Spam” or “Junk” folder if you don't get answer more than 6 hours.

To get this software you need write on our e-mail:

Reserve e-mail address to contact us:

Your personal ID:

As you can see, the criminals would like to be contacted via two provided emails (manager@mailtemp.ch, helpmanager@airmail.cc). But please, no matter how relatively small the ransomware amount might seem, don't reach out to the criminals, and don't succumb to their demands. When people pay for these criminals, files rarely get recovered fully. These malicious people might not even have the tool needed for the decryption, but those claims, discount offers, and other convincing claims encourage people to pay up.

Zzla file virusThe ransom note is the text file that appears in various folders when all chosen files get altered

When it comes to the origin of Zzla file virus infection, unfortunately, you or someone else using your Windows computer has used file-sharing platforms to download games or software cracks, as that's the primary distribution technique of the Djvu ransomware family.

We don't advise using torrent websites or other high-risk portals. Threat actors can camouflage various malware as any file type, upload it, and wait for unaware computer users to download it. Since no one inspects the downloads, these file-sharing platforms are considered a hotbed for infections.

But what's done is done. Now all that matters is how you respond to this incident. We advise you to do the responsible thing and remove the Zzla virus from your infected device. If you choose to do so, this article will help you do that by providing illustrated instructions for removal, file recovery, and damage repair.

name Zzla file virus
Type File-locker, ransomware, cryptovirus
Family Djvu/STOP ransomware
Appended file extension .zzla is appended to all personal documents, pictures, videos, and other files
Symptoms of infection Personal data is inaccessible and appears to have the aforementioned extension added to original filenames; ransom note is found on the desktop; can't access security-related pages and default antivirus software is unresponsive
ransom amount $980/$490
Distribution File-sharing platforms, malicious spam email attachments
Data recovery Options are limited. You can use a media file repair tool for some formats, rely on decryptor that recovers data locked using offline keys. Otherwise, regain access to your files by using alternative methods described in detail below
Elimination To fully remove the file-locking parasite with all its components, you must use a reliable anti-malware tool. Recommendations below
System health All infections leave traces on the machines, but ransomware damage may be the greatest. Repair it by scanning your system with the FortectIntego system diagnostics tool

Remove the virus with professional security tools before any file recovery

Windows Defender or third-party anti-malware apps are great security tools, but unfortunately, in some cases, it's not enough to prevent sophisticated malware[1] from accessing your device. This happens because users commonly think that the crack detection as malware is a false positive and deliberately allow the file to be executed on the system. If that happened to you, please refrain from disabling your anti-malware software in the future and believe all the warnings it is providing you.

We can't reiterate too much by stating the importance of malware removal. Forwarding criminals what they demand would only motivate them and finance their whole illegal operation, so they could infect more devices and develop more high-end malware that default protection doesn't recognize.

When you decide to remove Zzla ransomware from your device, the first thing you need to do is to extract all (or essential) encrypted data from your infected device to an offline storage device. It's safe to do that, as the locked files don't contain any malicious scripts themselves. If you've kept backups of all your data, this step can be skipped.

Zzla virus detectionTools like anti-malware programs can be great for the proper ransomware removal

The success of virus detection and removal depends on a particular rate that said the virus can get found malicious. There are many aliases this virus family have, so detection names can include the various name of threats, but that is not the indication.

  • W32.AIDetect.malware1;
  • Trojan.MalPack;
  • ML.Attribute.HighConfidence;
  • BehavesLike.Win32.Lockbit.cc;
  • Win32:PWSX-gen [Trj].

You should check if the tool you have chosen to use can find[2] the threat on the machine. The detection rate can vary for the particular sample of the threat, but the main popular tools categorized as anti-malware tools and antivirus apps should find malicious pieces and remove them for you properly. This is the best way to remove any malware like this.

Then you need to reboot your device in Safe Mode with Networking, as the ransomware might block you from downloading the Malwarebytes anti-malware tool needed for its removal. We know that not all of our readers are IT experts, so here's what you need to do to enter the said mode:

  1. Right-click on the Start button and select Settings.
  2. Scroll down to pick Update & Security.
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find the Advanced Startup section.
  5. Click Restart now.Recovery
  6. Select Troubleshoot.
  7. Go to Advanced options.
  8. Select Startup Settings.Startup settings
  9. Click Restart.
  10. Press 5 or click 5) Enable Safe Mode with Networking.Press F5 to enable Safe Mode with Networking

Once you reach Safe Mode, download either the abovementioned software or the equally powerful SpyHunter 5Combo Cleaner security tool that's recommended by cybersecurity experts from Europe,[3] update it with the latest definitions, and perform a full threat scan to remove Zzla file virus and all its malicious components. Both of these apps have a free trial option.

They would have blocked the initial download from the file-sharing platform as the real-time protection scans all incoming downloads. If you constantly update your chosen security tool's virus definitions database and regularly scan your system, you won't have to deal with such nightmares in the future.

Repair damaged Windows system files by using diagnostics software

Once Zzla virus is executed, it does all kinds of modifications to system files and settings. It tries to delete Shadow Volume Copies,[4] so you could recover old file versions, edits the host file so you're not able to visit any security-related sites, modifies the registry so it's launched every time your PC is rebooted, and so on.

All these changes might result in various abnormal system behavior, such as BSoDs, freezing, severe lag, infection renewal after removal, and other performance/stability issues. Therefore, it's essential to repair everything that the ransomware got its dirty hands-on as soon as possible.

Unfortunately, you won't be able to do these repairs manually, as they're not recommended even for highly experienced IT professionals. Thus we recommend entrusting this process to the FortectIntego system diagnostics tool that will identify all the virus-caused damages and automatically fix them.

Its patented technology locates all corrupted system files, tracking cookies, edited registry entries, broken DLLs, and all other system-related irregularities. By using this PC repair software, you can start enjoying your device anew:

  • Download the application by clicking on the link above
  • Click on the ReimageRepair.exe
  • If User Account Control (UAC) shows up, select Yes
  • Press Install and wait till the program finishes the installation process
  • The analysis of your machine will begin immediatelyReimage scan
  • Once complete, check the results – they will be listed in the Summary
  • You can now click on each of the issues and fix them manually
  • If you see many problems that you find difficult to fix, you can purchase the license and fix them automatically.Reimage results

Only by completing the removal with recommended security tools and performing system diagnostics with the FortectIntego software can you rest assured that the virus won't renew itself on the next reboot. Therefore it's safe now to recover your files from backups. If you didn't keep them, please proceed to the next step, where we display encrypted file recovery methods.

Alternative ways to recover encrypted data

There are other options to recover .zzla files, so there's no need to forward any money to the assailants. We've been helping people to get out of sticky situations for over 2 decades. So you can trust that we've collected all possible data recovery techniques. But please don't skip any of the prior steps, and the data recovery could go sideways.

Since the Djvu family ransomware is responsible for most computer infections of this kind globally, a security company called Emsisoft is constantly upgrading its free decryption software to help the victims. Although it won't work 100% of the time, it's your best shot at regaining access to your files for free:

  • Download the app from the official Emsisoft website.Zzla ransomware
  • After pressing the Download button, a small pop-up at the bottom, titled decrypt_STOPDjvu.exe, should show up – click it.
  • If User Account Control (UAC) message shows up, press Yes.
  • Agree to License Terms by pressing Yes.
  • After Disclaimer shows up, press OK.
  • The tool should automatically populate the affected folders, although you can also do it by pressing Add folder at the bottom.
    Zzla ransomware
  • Press Decrypt.
    Zzla ransomware

From here, there are three viable outcomes. If someone has already provided a copy of the encrypted file and a regular one, the “Decrypted!” message will appear, letting you know that the files are successfully unlocked and that you can use them again.

If “Error: Unable to decrypt file with ID:” shows up, the aforementioned copies weren't presented to the company; thus, they haven't yet decoded the algorithm. In this case, you will have to arm yourself with patience and try using the free decryptor in a day or a week.

If the Zzla file virus encrypted your personal data with an Online ID, a “This ID appears to be an online ID, decryption is impossible” will appear. That means that this tool is unable to decrypt your data. But luckily, below, you'll find another useful tool that might help you. Here's what you need to do:

  • Download Data Recovery Pro.
  • Double-click the installer to launch it.
  • Follow on-screen instructions to install the software.Install program
  • As soon as you press Finish, you can use the app.
  • Select Everything or pick individual folders where you want the files to be recovered.Select what to recover
  • Press Next.
  • At the bottom, enable Deep scan and pick which Disks you want to be scanned.Select Deep scan
  • Press Scan and wait till it is complete.Scan
  • You can now pick which folders/files to recover – don't forget you also have the option to search by the file name!
  • Press Recover to retrieve your files.Recover files

We hope that after following all these detailed instructions to recover encrypted files, you can use them again, and your computer runs smoothly. Unfortunately, Zzla ransomware is one of the more advanced versions in this family, so the system gets more affected than it looks and file recovery options are limited.

Make sure to repair various system functions and remove the threat fully before you do anything else on the affected device. this way you can save yourself time and avoid possible damage to the machine functions, secondary file encryption round. keep security tools like SpyHunter 5Combo Cleaner or Malwarebytes running and updated, so these threats can get blocked before the initial infection.

do it now!
Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

How to prevent from getting ransomware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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