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Remove virus (Removal Guide) - Apr 2017 update

removal by Jake Doevan - - | Type: Browser hijacker

The overview of virus

The virus is known as a potentially unwanted program (PUP) which is categorized as a browser hijacker.[1] Users can install this application directly and indirectly. However, once it gets inside the system, it starts causing inconveniences, tracking data and increasing the risk of encountering serious computer infection. The Adfocus application is presented as short URL redirection service that allows generating revenue from clicks. Thus, this tool might look useful for content creators who are interested in making passive incomes. However, many users complain that this service does not work and they did not receive any money. But it’s just only one reason why you should not trust this tool. As you already know, there are two ways how this browser hijacker can infiltrate the system. Direct download is offered on the official website; however, the indirect installation makes this tool even more questionable.[2] This app might spread in the software bundles; thus, the hijack might be unexpected. Signs of the infection might include changed browser’s homepage, set another search engine or modified new tab address.

AdFocus also offers advertising services. Thus, it might have feature related to the ad-supported program. Indeed, developers reveal that they share commercial content and display ads to all their users’ network. Thus, if this PUP appeared on your computer, you might also notice an increased amount of online ads and be constantly redirected to the sponsored third-party websites. Not only redirect issues are annoying but might also put computer’s and your privacy at risk. Some of the third-party ads might lead to the dangerous websites, or you might be accidentally redirected to the tech support scam[3] or phishing site.[4] As you can see, having a potentially unwanted program on the computer increases the chances to catch dangerous cyber threats, such as ransomware. So, removal should not be delayed. If you noticed that your browser acts strangely, run a full system scan with Reimage Reimage Cleaner or another reputable anti-malware program, and get rid of all suspicious entries.

Questions about virus

The image virus virus might sneak inside the computer in the software bundle and make browsing the Web unbearable.

However, there’s another reason to remove from the device, and this one is related to your privacy. Just like the majority of potentially unwanted programs, this one might also track information about the users. Indeed, in the Privacy Policy, it is noted that this application collects browsing-related information about the user with the help of cookies.[5] What is more, developers of so-called virus might share collected information with third-parties in order to provide people useful information. Undoubtedly, they have in mind even more online ads. Nevertheless, developers claim they do not disclose personally identifiable details; various third-party ads might cause lots of problems. Thus, if you were looking for the URL shortener, we highly suggest searching for a more reliable app.

When did the hijack occur?

We have already told that AdFocus app might be accessed from the official website. However, this app might be downloaded from the Google Play Store. These distribution methods are transparent and have nothing concerning. However, another method is quite shady and allows entering the system unnoticed. Thus, hijack might occur when users download various free programs from the Internet. Potentially unwanted programs often travel in the software packages. If users do not “unpack” new program before installing it, all additional applications step inside the system. You can “unpack” and see what third-party apps are offered to you by choosing Advanced/Custom installation settings. One of the steps provides the list of extra applications, and you have to opt the out. Meanwhile, Quick/Recommended settings do not provide this function and install all additional programs by default. removal options

This cyber parasite is not a real virus; it’s a potentially unwanted program. Thus, you can remove just like a regular program from the Control Panel. If you need extra help, please scroll down to the end of the article and check our prepared instructions. When removing the virus manually, don’t forget that you need to check whether browser hijacker installed additional programs or not. If you find some unknown and suspicious applications delete them as well. However, if you want to make removal simpler task, opt for automatic elimination option. Install anti-malware program and run a full system scan.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove virus, follow these steps:

Eliminate from Windows systems

To remove the virus manually from the Windows OS, follow the instructions carefully. Also, check the list of recently installed programs too. If you find some suspicious applications, uninstall them immediately.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete from Mac OS X system

It’s uncommon for Mac OS X to be hijacked by this kind of cyber infection. Though, if you need help with removal, please follow the instructions below:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove from Internet Explorer (IE)

After noticing the hijack of IE, you might found suspicious add-ons in the Internet Explorer. Thus, you should follow the instructions to fix all the problems.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of virus from Microsoft Edge

Follow the steps below to fix Microsoft Edge after the hijack.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Uninstall from Mozilla Firefox (FF)

The hijacker might have altered Mozilla’s settings. Thus, to get rid of them and get back access to the browser, you need to reset its settings. What is more, you should also look for the suspicious extensions installed and remove them from the browser. Look for AdFocus or similar entries.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

In order to reject all the modifications made by the browser hijacker, you need to follow the instructions and reset Google Chrome. In order to eliminate hijacker manually, you should also check the list of extensions and get rid of all unknown add-ons, plug-ins or toolbars that might have been installed without your knowledge.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

To remove the virus entirely, you need to reset Safari settings. These steps will help you to fix your browser:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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  1. Melissa says:
    March 14th, 2017 at 9:09 am

    I heard that this service is a scam too. Fortunately, I havent installed this application.

  2. Afton says:
    March 14th, 2017 at 9:11 am

    indeed this, application spreads in the software package. not sure with which one I got it… Ive recently installed a bunch of programs.

  3. zahra says:
    March 14th, 2017 at 9:11 am

    I hate these programs that collect information about users! I need more privacy on the Web!

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