Severity scale:  

Remove AMMYY (Removal Guide) - Jun 2018 update

removal by Julie Splinters - -   Also known as AMMYY scam | Type: Malware

Ammyy scam – a possible phone scam that might ask users to install remote access tools for malicious activities

Ammyy scamAmmyy scam is used for tricking people into giving fake technicians remote access to their computers in order to fix various problems.

Ammyy scam is an old hoax that targets Windows OS users at least since 2013.[1] Scammers call random people and present themselves as Microsoft specialists. They claim of detecting important issues or infections on their computers and ask to install a remote tool to fix them. Of course, this service is not free. People are asked to pay $200.

Name Ammyy
Type Phone scam
Targets Windows OS users
Operation Scammers call potential victims and ask to install a remote access tool in order to fix computer-related problems or clean from viruses
Used remote access tool Ammyy Admin
The swindled sum of money Around $200 per victim
Elimination You can uninstall Ammyy as an ordinary program, but it's important to scan the device with antimalware like SpyHunter 5Combo Cleaner to clean possibly installed malware or spyware. To fix PC damage after the virus infection use Reimage Reimage Cleaner Intego

Scammers ask to install Ammyy admin software that allows establishing a remote desktop connection and get access to the victim’s computer. Therefore, the name of the program explains the title of this hoax.

The program is free and is available to download on the official website. We want to point out that this tool itself is not malicious and cannot do the damage. The company is also aware of the issue and warns users to be careful with suspicious phone calls.[2] Attackers can only get access to your device if you let them. In this case, Ammyy removal is a must.

Ammyy official websiteThis legitimate program is available to download from the official website so, unsurprisingly, it has been exploited by cyber criminals.

When you give scammers access to your computer via remote access tools, they can do whatever they want. They might install malware, spyware, keyloggers, or delete your files. This activity can lead not only to data loss but emptied bank account or stolen identity too. So, Ammyy admin removal has to be completed immediately.

Ammyy scam fix requires not only uninstalling the program via Control Panel but checking the system for other cyber threats too. The latter task is extremely important if you let scammers access your PC. In this case, we highly recommend scanning the computer with Reimage Reimage Cleaner Intego or another anti-malware to make sure that attackers haven’t installed any malware.

Ammyy Admin scamAmmy Admin scam is an example of phone scams that are used for swindling the money from computer users.

The purpose of Ammyy scam – to make people pay for useless service

Researchers from assume that Ammyy admin scam is operated from India.[3] Callers usually have a strong Indian accent. Though, an unusual English accent is the first warning sign that you are not talking with Microsoft technicians. Why do they keep calling and report about invented computer problems? The answer is very simple – they seek to scare people into paying $200 for their useless service.

Ammyy Admin programAmmy Admin scam is the term used for phone support hoax that gives attackers remote access to a targeted computer with a legitimate software.

I got scammed by this yesterday. They called saying they were from microsoft and my computer was a host of some nasty viruses and was sending out illegal information(!). I should have known better but they were extremely persuasive, I let them in via the ammyy remote access and they started messing around with things – to show me all the ‘errors’ in my computer.[4]

Usually, scammers try to convince people that they work for Microsoft,[5] scammers start reporting about various PC problems and offer to let them access the system. We highly recommend avoiding such suggestions because by doing so you can easily give attackers the ability to steal your logins, passwords, and other personally identifiable information.

In addition, they may also try to infect your machine with malicious programs, redirect you to malicious sites, and initiate similar issues. Please, keep in mind that Microsoft has never been calling for people in order to ask them to pay for computer repair services. If you were involved in Microsoft Ammy hoax, follow the guide below and prevent additional problems.

Ammyy Admin software

The way how scammers reachers potential victims

Differently than regular tech support scams spreading on the web, this hoax does not require downloading any potentially unwanted program (PUP) or clicking a suspicious ad. Scammers usually use random phone numbers and can call anyone all over the world.

Hence, you may receive a call from AMMYY accidentally. Beware that these scammers always do their homework before they start contacting people, so they know who they are calling for. By using public phone directories and other sources, they can not only tell a full victim's name. They may also tell you where you live, your marital status, and other personal details.

We want to remind one more time that Microsoft does not make such phone calls. Thus, you should quit the conversation and block the number if possible. Scammers tend to call the same people again and again in order to reach their goal.

Ammyy scam fix: uninstall remote access program and check the system with anti-malware software

If you become a victim of the cam, you need to act immediately. If you are still talking on the phone with a scammer, hang up immediately. Then disconnect your computer from the Internet and uninstall the program. In order to remove Ammyy from a Windows computer, follow these steps:

  1. Click Start -> Control Panel -> Programs (or Add/Remove Programs) -> Uninstall a Program.
  2. Here, look for AMMYY, Ammyy Admin, and other unknown entries, and select Uninstall/Change.
  3. Follow the guide on screen and click OK to save the changes.

Once you perform these steps, you should immediately download one of these programs and scan the system: Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, or Malwarebytes. They will not only help you to make sure that your computer is free of malware. They will also help you to find its hidden components and remove them in order to prevent the loss of your personal information.

After Ammyy removal, you should also monitor your banking transactions and inform the bank if you notice any suspicious activities on your account. Additionally, you should change all your passwords. You cannot be sure if the attackers managed to steal credentials or not. Make sure that you set strong and unique passwords for each account.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant a full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. 

Nevertheless, there's a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various circumstances, malware is also one of the main culprits that can cause loss of pictures, documents, videos, and other important files. Potentially unwanted programs may clear files that keep the application from running smoothly.

More serious malware infections lead to significant data loss when your documents, system files, or images get locked. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them. Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system.

In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Julie Splinters
Julie Splinters - Malware removal specialist

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Julie Splinters
About the company Esolutions

Removal guides in other languages

  1. Remote access software says:
    April 16th, 2014 at 10:34 am

    Ammyy admin by itself is not a malicious program. Its a remote access software just like TeamViewer and others. Its just that its cheap, works great and is so easy to use that its #1 choice for scammers.

    Scammers also go fishing and try to connect to random Ammyy IDs. When they reach an ID of an online computer with Ammyy running on it, it pops a connection request on screen on the pc theyre trying to connect to. The problem is not that Ammyy let scammer in without permission (at least not the official software from with default config), but people who are dumb enough to accept connection without knowing for sure who is asking them permission to connect to their computer.

  2. Disappoint says:
    January 11th, 2015 at 1:42 pm

    You say Ammyy itself isnt malicious, but after recently helping a family member with it, they had a foreigner with poor English try to manipulate them into giving their phone number. Within 5 minutes of me ending the Ammyy session for the very first time. Extremely suspicious, I think Ammyy is complicit in this scam.

  3. Alsofocus says:
    May 7th, 2015 at 12:25 pm

    i use ammyy for 2 years now and i never had such incidents.

Your opinion regarding AMMYY