Severity scale:  
  (97/100)

.BACKUP ransomware. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Ransomware

.BACKUP ransomware – high-risk infection encrypting your data

 .BACKUP ransomware

Backup ransomware virus is a malicious program that makes your files useless. This virus is a variant of cyber infection called CryptoMix. The file-encrypting virus adds [32_random_letters_and_digits].BACKUP extension and in this way marks all corrupted documents, images, audio, video and other files. Immediately after encryption, data becomes useless and unrecoverable. After this process, a text file “_HELP_INSTRUCTION.TXT” is placed on your computer too.

Name  .BACKUP 
Type Ransomware
Danger level High. Encrypts files and makes system changes
Extension [32_random_letters_and_digits].BACKUP
Indicated email address backuppc@tuta.io
backuppc@protonmail.com
backuppc1@protonmail.com
b4ckuppc1@yandex.com
b4ckuppc2@yandex.com
backuppc1@dr.com
Distribution   Spreads via infected email attachments
Removal   Best tool for .BACKUP ransomware removal is Reimage 

BACKUP ransomware provides short information what victims have to do in the .txt file. According to this document, people who want to restore their files have to send their ID number provided in ransom note to one of the email addresses. The cost of the decryption is unknown, so it is possible that it might differ for each victim. The size of the ransom might increase or decrease based on how quick you contact crooks or the size of the encrypted files.

“Hello!

Attention! All Your data was encrypted!

For specific informartion, please send us an email with Your ID number:

backuppc@tuta.io
backuppc@protonmail.com
backuppc1@protonmail.com
b4ckuppc1@yandex.com
b4ckuppc2@yandex.com
backuppc1@dr.com

Please send email to all email addresses! We will help You as soon as possible!

IMPORTANT: DO NOT USE ANY PUBLIC SOFTWARE! IT MAY DAMAGE YOUR DATA FOREVER!

DECRYPT-ID-abad1… number”

Security specialists on Zondervirus.nl[1] do not recommend contacting these cybercriminals in any way. Do not pay the ransom, often virus developers disappear after the payment and ignore their victims. Use Reimage for the virus removal and full system scan. It's better to invest in computer's security than dealing with evil-minded people and putting yourself in the bigger problems.

Moreover, there's still a chance to recover at least some of your files without a decryptor. But you need to remove Backup ransomware first because file restoring can be done only when the system is clean. Once the virus is gone, you can recover files from the external drive with backups or try alternative tools listed at the end of this article.

We do not recommend delaying virus elimination process. Ransomware may have installed numerous malicious files or tools that can damage the computer or open the backdoor. Hence, your PC might become attractive to other dangerous malware[2]. This makes .BACKUP ransomware removal crucial for the security of the system in the future.

Spam emails contain virus filled attachments

The biggest threat in getting ransomware is opening spam email attachments. These emails can be sent from suspicious email addresses or fake advertisers. Delete emails like these immediately after getting them. This will ensure you that no malware gets on your computer.

Also, these attachments may contain Trojan viruses, which opens up the backdoors for ransomware infections. You need to occasionally check if there are any dubious extensions on your browser and remove them. Using free share networks[3] for software is also a high-risk thing.

Eliminate .BACKUP ransomware from your computer ASAP

.BACKUP ransomware virus can get on your computer unknowingly, but you need to delete this program as soon as you notice any relating activity. This virus can access your system's settings and modify them. There is a lot of risks.

You need to remove .BACKUP ransomware using certified tools like Reimage, Malwarebytes MalwarebytesCombo Cleaner, or Plumbytes Anti-MalwareMalwarebytes Malwarebytes. Before downloading security program, you should reboot the device to Safe Mode with Networking. This helps to disable the virus and make sure that it doesn't block its elimination. You can find the instructions below.

When in Safe Mode, you should run your chosen malware elimination tool a couple of times. In this way, you can be certain that  .BACKUP ransomware removal is complete and any virus-related files are no longer on your device. Then, you can opt for the data recovery procedure.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove .BACKUP virus, follow these steps:

Remove .BACKUP using Safe Mode with Networking

First step in ransomware elimination process is rebooting your computer in Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove .BACKUP

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete .BACKUP removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove .BACKUP using System Restore

If the previous method is not working try to use System Restore.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of .BACKUP. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that .BACKUP removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove .BACKUP from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by .BACKUP, you can use several methods to restore them:

Data Recovery Pro can help you to recover your data

This is a good tool if you have your files encrypted by .BACKUP ransomware or accidentally deleted. Data Recovery Pro is designed to help people with recovering their important data.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by .BACKUP ransomware;
  • Restore them.

Recover your encrypted files with Windows Previous Versions feature

You can try to restore individual files with Windows Previous Versions feature. This can only work if you have enabled System Restore function.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Recover your files with ShadowExplorer after ransomware infiltration

If this ransomware does not remove Shadow Volume Copies of affected files, you can use ShadowExplorer by following these steps:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not available.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from .BACKUP and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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References