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Server ransomware. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware

Cryptomix is back with Server ransomware virus

Server ransomware ransom note

Server ransomware is a new version of a CryptoMix virus.[1] This file-encrypting malware uses .SERVER file extension to make files inaccessible on the targeted computer. Following the encryption, crypto-virus drops a ransom note called _HELP_INSTRUCTION.TXT where crooks ask to send victim’s ID number in order to learn more about data recovery possibilities.

Server Cryptomix ransomware uses AES encryption cipher to corrupt various documents, audio, video, image and similar data. However, it not only adds a new file extension but also renames the files with a random string of letters and numbers. Therefore, it makes a total mess.

Unfortunately, files encrypted by Server virus cannot be decrypted yet. Developers use a sophisticated encryption which hasn’t been cracked by malware researchers. However, following the instructions provided in the ransom note is still not advisable:

Hello!
Attention! All Your data was encrypted!
For specific informaiton, please the send us an email with Your ID number:
serverup@keemail.me
serverup@protonmail.com
serverup1@yandex.com
serverup3@yandex.com
ann.c@iname.com
Please the send email to all email addresses The! We will help You as soon as possible !
IMPORTANT: DO NOT USE ANY PUBLIC SOFTWARE ! IT MAY DAMAGE YOUR DATA FOREVER!
DECRYPT-ID- [id] number

The name and the content of the ransom note are almost the same as we have already seen in the notes used by previous Cryptomix versions. The only significant change is new contact email addresses which are changing from one version to another. As you can see in the quoted ransom note, criminals now use these five email addresses:

  • serverup@keemail.me
  • serverup@protonmail.com
  • serverup1@yandex.com
  • serverup3@yandex.com
  • ann.c@iname.com

Security specialists want to discourage you from contacting developers of the Server Cryptomix virus. You will be asked to pay several hundreds of dollars in Bitcoins.[2] However, it does not guarantee that you will be given a decryption software. There were many cases were hackers disappeared or blackmailed into paying more money.

Therefore, instead of risking to increase your damage, you should remove Server ransomware from the computer. In order to do it safely, you have to use a professional security software and let it terminate all suspicious components from the system.

We recommend Reimage for the Server ransomware removal. However, you can employ any other professional tools. If you cannot download, install or run security program, please follow the guide given at the end of the article to disable the virus first.

Spam emails might include ransomware executable

Ransomware viruses typically spread via malicious spam emails. With the help of social engineering, cyber criminals trick people into opening an obfuscated attachment which contains malware payload.

However, security specialists from avirus.hu[3] advise being careful with software downloads and updates, click-bait ads and other suspicious links, buttons or pop-ups found on the web. “Too good to be true” offers and security alerts usually include malicious content.

Finally, you should also keep your software updated and protect your PC with reputable antivirus. Additionally, creating backups is also needed. In case of the cyber attack, you won’t lose the most important data.

Delete Server ransomware from the machine correctly

To remove Server virus from the computer, you have to obtain a reputable malware removal software and scan the system with it. The 2-spyware team recommends using Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware because these tools are powerful enough to find and delete ransomware-related entries entirely.

However, Server Cryptomix removal might be complicated due to virus’s structure and functionality. Thus, before you start, you should reboot the device into Safe Mode to disable the virus. Follow the instructions below:

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Server ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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To remove Server virus, follow these steps:

Remove Server using Safe Mode with Networking

To get rid of the Server ransomware without problems, you should reboot the device into Safe Mode first:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Server

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Server removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Server using System Restore

If the previous method did not help, you should try System Restore:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Server. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Server removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Server from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Server, you can use several methods to restore them:

Try Data Recovery Pro to restore encrypted files

While the official decryptor is not released, you should try Data Recovery Pro. This tool might help to restore some of the encrypted files.

Take advantage of Windows Previous Versions feature

This Windows feature allows traveling back in computer's time and copying individual files. However, this option is only possible if System Restore was enabled before Server ransomware attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use ShadowExplorer

If you are lucky enough and ransomware did not delete Shadow Volume Copies of the targeted data, you should use ShadowExplorer for data recovery.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

A free and safe to use Server Cryptomix decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Server and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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