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XZZX ransomware virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware
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XZZX virus – new member from CryptoMix ransomware family

Ransom note by XZZX ransomware virus

XZZX is a new version of CryptoMix ransomware virus. Just like the name suggests, this cyber threat appends .XZZX file extension to targeted data. When all necessary files are locked, the malicious program generates the _HELP_INSTRUCTION.TXT file with recovery instructions.

XZZX ransomware uses a combination of RSA and AES cryptography. Just like the previous version of the malware, this one also uses 11 public RSA-1024 keys to encode the AES key. During the encryption, the virus not only appends a new file extension but renames files with a string of random letters and numbers too.

Following data encryption, the virus delivers ransom-demanding instruction in TXT file. The letter from the criminals tell that users have to send their unique ID number via one of four provided emails:

  • xzzx@tuta.io,
  • xzzx1@protonmail.com,
  • xzzx10@yandex.com,
  • xzzx101@yandex.com.

The ransom note does not tell how much money authors of the XZZX virus demand. It seems that the size might be set due to the amount and importance of the encrypted data. However, users are not advised to contact criminals and following their instructions.

Security experts from the udenvirus.dk[1] warn that file-encrypting viruses are created for making illegal income. Thus, there’re no guarantees that crooks will give your working decryption key once you pay the ransom. Besides, they might not have it. Therefore, it’s recommended to remove XZZX from the computer instead of trying doubtful data recovery methods.[2]

Unfortunately, data recovery after the XZZX Cryptomix ransomware attack might not be successful if you do not have backups. Malware researchers haven’t managed to crack ransomware’s code yet. Thus, the official decrypter is not available. However, we recommend staying patient and trying alternative recovery possibilities.

However, first of all, you should focus on XZZX removal. This malicious program might cause numerous destructive changes to the system and make your computer vulnerable. In order to use your PC normally again and try to get back access to your data, you have to run a full system scan with Reimage or Malwarebytes Anti Malware and uninstall the virus first.

Tricky ways used for spreading malicious program

Malicious spam emails remain the main channel used for distributing malware payload. Clever malspam campaigns might trick users that they are opening an important document, statement or invoice. However, in reality, they are letting ransomware executable on the system.

However, users should not be careful with receive emails, but also:[3]

  • stay away from suspicious ads;
  • do not download security software or updates from pop-ups,
  • install programs or updates from legit sources only,
  • do not download illegal content,
  • keep programs up-to-date,
  • strengthen computer’s security with reputable anti-virus and anti-spyware.

The correct XZZX Cryptomix removal method

We want to discourage you from manual XZZX removal method. Trying to locate and delete malware-related components from the system might end up with a terrible and irreparable damage to your device. Malicious entries might be injected into system processes and terminating them manually might be complicated and dangerous.

For this reason, security experts recommend opting for the automatic elimination method. We recommend using Reimage or Malwarebytes Anti Malware to remove XZZX Cryptomix ransomware safely. However, you can choose your preferred malware removal tool. If you face some difficulties, please check the guide below. It will show you how to disable the virus and run automatic elimination.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall XZZX ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual XZZX virus Removal Guide:

Remove XZZX using Safe Mode with Networking

Reboot computer to Safe Mode with Networking to disable the XZZX virus and perform automatic elimination:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove XZZX

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete XZZX removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove XZZX using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of XZZX. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that XZZX removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove XZZX from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Unfortunately, the official XZZX decryptor is not available yet. Thus, you can only restore your files from backups. Additionally, you can try alternative recovery methods presented below:

If your files are encrypted by XZZX, you can use several methods to restore them:

Try Data Recovery Pro

This professional software is designed to restore corrupted or deleted files. Thus, it might help after the ransomware attack too:

Try Windows Previous Versions feature

You can copy individual files saved before XZZX attack if System Restore has been enabled on your PC:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer

If malware did not delete Shadow Volume Copies, you should try ShadowExplorer to restore your data:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

XZZX CryptoMix decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from XZZX and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References