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BrowserAir adware. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Browser hijacker

Why do I need to uninstall BrowserAir?

BrowserAir is presented as the most private way to surf the web. However, after installing this browser and starting using it on a daily basis, you can be surprised in a negative way. We must warn you that it is not a powerful web browser which can be used instead of Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari and other web browsers. If we tried to describe it in more tech terms, we would call it as a combination of adware and browser hijacker. However, security experts have already named it as Crossrider, Adware.Searcher.2920Win32/ShopperPro, Riskware/ShopperPro and even Win32:Malware-gen.A. These conclusions were made after discovering that BrowserAir initiates loads of doubtful activities during people’s browsing. The most of these activities are used to earn the money for its developers and third parties that are considered suspicious. That’s why you need to be careful with its search results and ignore its ads. To prevent redirects to suspicious websites, you need to remove BrowserAir without wasting your time. To speed up this procedure, use Reimage

The most popular way how people are introduced to this browser is its unexpected appearance on their computers. Typically, it infiltrates systems as an optional component of freeware that is hardly monitored before its installation. To protect yourself from that, you must check the following paragraph that describes all trickeries used by potentially unwanted programs to get into the system undetected. Once BrowserAir virus infiltrates your computer, it drops its files and modifies the system to start working as a default web browser. Consequently, it enables tracking cookies and starts collecting personally non-identifiable information (NPII) which includes PC’s IP address, its location, email address, search terms, websites visited, data entered, clicks, etc. Gathered data is usually transferred to remote servers where advertisers employ it for preparing ads and commercial offers. However, security experts warn PC users that the developer of this PUP (Goobzo Ltd.) can share this data with anyone it wants and can lead people to privacy-related issues. You cannot block this activity on your computer, so the only way to protect this data is to think about BrowserAir removal.

the picture of browserair virus

If you have already noticed BrowserAir ads and similar pop-ups, banner ads, and other commercials, you should ignore them. Clicking them is allowed only if you don’t mind visiting dubious third-party websites that are seeking to increase their visitors’ traffic or sales. However, according to the latest victims, these domains can be used to trick you into revealing your personal information or downloading malware. If you don’t want to suffer from BrowserAir redirect activity which is usually used to promote possibly-infected third party sites, you should bypass each of these ads without clicking them. Security experts have also warned users about slowdowns and crashes that can be noticed while having this hijacker because it consumes a generous amount of system resources. More information about this PUP is given in its Privacy Policy: 

 The privacy Policy of BrowserAir virus

How can I download this browser to my computer?

The free BrowserAir download file is available at various download websites, such as CNet, download.com, and others. Also, its free installer is provided on the official website (browserair(dot)com). However, you can also download this browser hijacker to the system while installing another program. This technique is known as bundling and means that one app can be downloaded to the system as an attachment of other software. At the moment of writing, it spreads alongside VLC Software, DownloadManagerModern, Google Maps with GPS Tracker Software, and other legitimate apps that must be monitored while installing them on the system. To avoid unexpected changes on your computer and BrowserAir hijack, make sure you check the program for attachments. To do that, you have to select “Advanced” or “Custom” installation settings (forget about “Quick” or “Basic”). Then, make sure you read every paragraph which is provided during the installation process and uncheck check marks that allow installation of additional components. 

How to remove BrowserAir virus?

If you are looking for BrowserAir removal tool, you came to the right place. Programs that can help you with the removal of this browser hijacker are provided below. However, make sure you update these apps before downloading to fill their databases with the latest files and help them find every malicious file of this PUP. Of course, we have also prepared a manual removal guide to help you remove BrowserAir virus without a need to install additional software on your computer. For more details, see the guide below:

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

Note: Manual assistance required means that one or all of removers were unable to remove parasite without some manual intervention, please read manual removal instructions below.

More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternate Software
Malwarebytes
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BrowserAir adware snapshot
the main page of BrowserAir

BrowserAir adware manual removal:

Kill processes:
BrowserAir.exe

BrowserairExec.exe

Updater.exe

Delete files:
BrowserAir.exe

BrowserairExec.exe

Updater.exe

To remove BrowserAir adware, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate BrowserAir from Windows systems

It is known that this browser hijacker spreads as an optional component of VLC Software, DownloadManagerModern, Google Maps with GPS Tracker Software. You must uninstall these programs to complete BrowserAir removal on your system.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall BrowserAir and related programs
    Here, look for BrowserAir or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove BrowserAir from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of BrowserAir from Mac OS X system

If BrowserAir virus showed up on your Mac computer, you should uninstall all programs that are related to it. Programs that you need to delete: Google Maps with GPS Tracker Software, VLC Software, DownloadManagerModern.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for BrowserAir or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase BrowserAir from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for BrowserAir and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete BrowserAir removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete BrowserAir adware from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, BrowserAir should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove BrowserAir from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select BrowserAir and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete BrowserAir removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall BrowserAir from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select BrowserAir and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete BrowserAir removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate BrowserAir from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for BrowserAir or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by BrowserAir, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete BrowserAir removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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