BrowserAir adware ads: what it is and how to remove it

BrowserAir is presented as the most private way to surf the web. However, after installing this browser and starting using it on a daily basis, you can be surprised in a negative way.

Facts checked October 6, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.

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If redirects to download.com keep coming back, a free scan can check extensions, programs and browser settings in one pass.

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Do it yourself · free Remove BrowserAir adware ads yourself 4 steps, about 12 minutes, no software needed.

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Screenshot of BrowserAir adware: screenshot
BrowserAir adware as our 2016 report showed it.

BrowserAir adware ads: summary

Detection namesNo Microsoft detection name is known
DistributionNot recorded in the old report
DamageNot recorded in the old report
NameBrowserAir adware
TypeAdware extension
SymptomsRedirects to an unknown domain
Removal

Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged.

Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free.
Show 6 more facts
EvidenceOne write-up by a security site; details still limited
Domainsdownload.com
Ads shown asRedirects through ad pages
BrowsersChrome, Edge and Firefox
First seen3 October 2016
Facts checked6 October 2026

Check your browser and PC

  • Address: download.com

How to remove BrowserAir adware ads

How to remove the BrowserAir adware extension

Do the browser steps in every browser and profile on the PC, then check Windows for the program that installed the extension.

  1. Step 1: Remove extensions you did not add

    In Chrome open chrome://extensions, in Edge edge://extensions, and in Firefox the menu > Extensions and themes.

    Remove every extension you do not remember adding, especially search, new tab, coupon, PDF, weather or video downloader add-ons. Check every browser and every profile, because each keeps its own list.

    If an extension has no Remove button or comes back, a browser policy holds it (see "Managed by your organization" in the procedure below). The pages are the same on Windows 11 and Windows 10.

    Chrome menu with Extensions and Manage extensions highlighted
    Chrome on Windows 11: More > Extensions > Manage extensions.

    Full procedure with screenshots: Remove a browser extension

  2. Step 2: Uninstall programs you did not mean to install

    BrowserAir adware rarely comes alone: it is usually installed by, or together with, a free program. In Windows 11 open Settings > Apps > Installed apps, in Windows 10 Settings > Apps > Apps & features, and sort by install date.

    Uninstall every entry from the day the trouble began that you did not install on purpose, for example a download manager, a converter or a browser you never chose.

    Keep drivers and entries from Microsoft, Intel, AMD, NVIDIA or your PC's maker unless you are sure.

    Full procedure with screenshots: Uninstall a program or app in Windows On uGetFix

  3. Step 3: Reset the browser

    A reset removes what the steps above could miss:

    • changed start pages
    • site permissions
    • hidden settings

    In Chrome open Settings > Reset settings > Restore settings to their original defaults; in Edge Settings > Reset settings; in Firefox Help > More troubleshooting information > Refresh Firefox.

    Tip: Bookmarks and saved passwords stay, while extensions are turned off and the search engine and start page return to the defaults.

    Reset every browser on the PC, including Edge, which Windows 11 and Windows 10 always have.

    Chrome Settings page with the Reset settings section open
    Chrome on Windows 11: Settings > Reset settings.

    Full procedure with screenshots: Reset a browser and fix a hijacked search engine

  4. Step 4: Scan the PC, then run the offline scan

    A scan finds the parts of BrowserAir adware that the manual steps cannot see. In Windows Security > Virus & threat protection > Scan options, start a Full scan and quarantine what it reports.

    Follow it with Microsoft Defender Antivirus (offline scan) > Scan now, which restarts the PC and checks the disk while Windows and the malware are not running.

    It takes about 15 minutes and works the same in Windows 11 and Windows 10. If either scan finds something, run the full scan again after removal until it comes back clean.

    Windows Security Scan options with Microsoft Defender Antivirus offline scan selected
    Windows 11: Windows Security > Virus & threat protection > Scan options.

    Full procedure with screenshots: Run a Microsoft Defender Offline scan

Instructions for each browser and system

The detailed steps for every browser and system this guide covers. Open the one you use.

Uninstall from Windows

It is known that this browser hijacker spreads as an optional component of VLC Software, DownloadManagerModern, Google Maps with GPS Tracker Software. You must uninstall these programs to complete BrowserAir removal on your system.

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows
Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2
Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge
Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge
Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2
Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari
Delete from macOS

If BrowserAir virus showed up on your Mac computer, you should uninstall all programs that are related to it. Programs that you need to delete: Google Maps with GPS Tracker Software, VLC Software, DownloadManagerModern.

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.
Reset Internet Explorer

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete...
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset.Reset Internet Explorer

Protect your privacy - employ a VPN

There are several ways how to make your online time more private - you can access an incognito tab.

However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise.

Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and VPN will let you browse the Internet without a feeling of being spied or targeted by criminals.

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers - human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence.

In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. is one of the leading file recovery solutions you can find on the market - it is likely to restore even lost emails or data located on an external device.

From our report of Oct 2016 · not reviewed since

Why do I need to uninstall BrowserAir?

BrowserAir is presented as the most private way to surf the web.

However, after installing this browser and starting using it on a daily basis, you can be surprised in a negative way. We must warn you that it is not a powerful web browser which can be used instead of Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari and other web browsers.

If we tried to describe it in more tech terms, we would call it as a combination of adware and browser hijacker. However, security experts have already named it as Crossrider, Adware.Searcher.2920, Win32/ShopperPro, Riskware/ShopperPro and even Win32:Malware-gen.A. These conclusions were made after discovering that BrowserAir initiates loads of doubtful activities during people's browsing.

The most of these activities are used to earn the money for its developers and third parties that are considered suspicious. That's why you need to be careful with its search results and ignore its ads. To prevent redirects to suspicious websites, you need to remove BrowserAir without wasting your time. To speed up this procedure, use .

The most popular way how people are introduced to this browser is its unexpected appearance on their computers. Typically, it infiltrates systems as an optional component of freeware that is hardly monitored before its installation. To protect yourself from that, you must check the following paragraph that describes all trickeries used by potentially unwanted programs to get into the system undetected.

Once BrowserAir virus infiltrates your computer, it drops its files and modifies the system to start working as a default web browser. Consequently, it enables tracking cookies and starts collecting personally non-identifiable information (NPII) which includes PC's IP address, its location, email address, search terms, websites visited, data entered, clicks, etc. Gathered data is usually transferred to remote servers where advertisers employ it for preparing ads and commercial offers.

However, security experts warn PC users that the developer of this PUP (Goobzo Ltd.) can share this data with anyone it wants and can lead people to privacy-related issues. You cannot block this activity on your computer, so the only way to protect this data is to think about BrowserAir removal.

If you have already noticed BrowserAir ads and similar pop-ups, banner ads, and other commercials, you should ignore them. Clicking them is allowed only if you don't mind visiting dubious third-party websites that are seeking to increase their visitors' traffic or sales. However, according to the latest victims, these domains can be used to trick you into revealing your personal information or downloading malware.

If you don't want to suffer from BrowserAir redirect activity which is usually used to promote possibly-infected third party sites, you should bypass each of these ads without clicking them. Security experts have also warned users about slowdowns and crashes that can be noticed while having this hijacker because it consumes a generous amount of system resources. More information about this PUP is given in its Privacy Policy:

Screenshot of BrowserAir adware: en.jpg?7112
BrowserAir adware in our 2016 report.
BrowserAir adware: privacy policy of browserair
BrowserAir adware in our 2016 report.

From our report of Oct 2016 · not reviewed since

How can I download this browser to my computer?

The free BrowserAir download file is available at various download websites, such as CNet, download.com, and others.

Also, its free installer is provided on the official website (browserair(dot)com). This technique is known as bundling and means that one app can be downloaded to the system as an attachment of other software. At the moment of writing, it spreads alongside VLC Software, DownloadManagerModern, Google Maps with GPS Tracker Software, and other legitimate apps that must be monitored while installing them on the system.

To avoid unexpected changes on your computer and BrowserAir hijack, make sure you check the program for attachments. To do that, you have to select "Advanced" or "Custom" installation settings (forget about "Quick" or "Basic"). Then, make sure you read every paragraph which is provided during the installation process and uncheck check marks that allow installation of additional components.

From our report of Oct 2016 · not reviewed since

How to remove BrowserAir virus?

If you are looking for BrowserAir removal tool, you came to the right place.

Programs that can help you with the removal of this browser hijacker are provided below. However, make sure you update these apps before downloading to fill their databases with the latest files and help them find every malicious file of this PUP.

Of course, we have also prepared a manual removal guide to help you remove BrowserAir virus without a need to install additional software on your computer. For more details, see the guide below:

VLC Software, DownloadManagerModern, Google Maps with GPS Tracker Software. You must uninstall these programs to complete BrowserAir removal on your system.

Google Maps with GPS Tracker Software, VLC Software, DownloadManagerModern.

Questions about BrowserAir adware ads

How do I stop download.com from opening?

Find and remove whatever opens it. Start with the browser's extensions page and remove anything you do not remember adding. Next, open the notification settings and take away permission from sites you do not recognise.

Then check Settings > Apps > Installed apps for programs added around the day the redirects began, and uninstall those. Restart the browser and test a few links after each step.

If download.com still appears, reset the browser, which restores the default search engine, start page and permissions without deleting bookmarks or saved passwords. Redirects that survive a reset in every browser point to a program in Windows, and a full scan is the next step.

Should I worry about redirects to download.com?

Worry less about download.com itself and more about what keeps sending you there. A single redirect from a free streaming or download site is normal and harmless once the tab is closed.

Repeated redirects on sites that used to work fine mean something in the browser or in Windows changed, often an extension or program installed alongside other software. It may also collect the pages you visit. Remove the cause with the steps in this guide, and do not act on anything the redirected pages ask:

  • no Allow clicks
  • no downloads
  • no calls

If you already did one of those, the matching section of this guide explains what to do next.

Why does BrowserAir adware show me ads?

Because that is its whole purpose. BrowserAir adware is an adware extension, and its operators are paid for every ad it displays and every click it gets. In this case the ads take the form of redirects through ad pages.

They are chosen by ad networks that accept almost any advertiser, which is why so many look like warnings or prizes. The ads are not a sign that your PC is broken or infected with something worse; they are a sign that something on it, or in the browser, has permission to advertise. Removing that permission or program stops them.

Do I have to clean every browser?

Yes, if you use more than one. We saw BrowserAir adware in Chrome, Edge and Firefox, and each browser keeps its own extensions, notification permissions and settings. Chrome and Edge share the same extension format, so one installer can add the same adware to both, while Firefox has its own add-ons.

Check every browser on the PC, including ones you rarely open. If you sync a browser with an account, clean it while signed in, so that the removal reaches your other computers rather than the adware returning from them.

How do I know the ads come from BrowserAir adware?

Look for redirects to download.com. That is the trace BrowserAir adware leaves, and it shows up as redirects through ad pages. Ads that appear on every site, including ones that never carried ads before, point to something on your PC or in the browser rather than to the sites themselves.

A quick test is a private window, where extensions are off by default: if the ads disappear there, an extension is responsible. If they appear even with the browser closed, the source is a notification permission or a program in Windows.

Why didn't my antivirus catch BrowserAir adware?

Many security products do not block adware or notification sites by default, because users often agreed to them, even through a misleading prompt. Notification spam installs nothing at all, so there is no file to detect.

In Windows 11 you can make Microsoft Defender block potentially unwanted apps: open Windows Security > App & browser control > Reputation-based protection settings and turn on Potentially unwanted app blocking. If notifications caused the pop-ups, no scanner will report them; the fix is in the browser's site settings.

An ad showed a phone number and I called it. What now?

The number belongs to scammers, not to Microsoft or an antivirus company. If you only talked, hang up and do not call back. If you let them connect to the PC, disconnect it from the internet, uninstall the remote access program they used, such as AnyDesk, TeamViewer, ScreenConnect or UltraViewer, and run a full and offline scan.

If you paid or gave bank details, call your bank at once on the number printed on your card. Change any passwords you typed while they were connected, and report the call.

Can adware slow down my PC?

Yes. Adware runs in the background, loads ad scripts, opens extra tabs and contacts its servers, all of which use processor time, memory and bandwidth. Ad-heavy extensions also slow down every page, because they inspect and change it before you see it.

The effect is strongest on older PCs and when several adware programs arrived together. After removal, restart the PC and check Task Manager for anything still using a lot of resources that you do not recognise. Speed usually returns to normal once the ads stop.

I clicked on one of the ads. Am I infected?

Probably not. Clicking an ad usually only opens a page, and a page cannot install programs on an up-to-date Windows PC without your help.

You are at risk only if you then downloaded and ran a file, allowed notifications, entered card or login details, or called a phone number shown on the page. Delete any download and run a full and offline scan.

Change passwords you typed, from a clean device. Call your bank if you gave card details. If you called a number or allowed remote access, see the next question.

Will Fortect remove BrowserAir adware?

Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.

For BrowserAir adware, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.

Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.

Sources

  1. Google Chrome Help: Use notifications to get alerts (no longer online) (read October 6, 2026)
  2. FTC: How to recognize, remove and avoid malware (read October 6, 2026)
  3. Microsoft Learn: Microsoft Defender Offline (read October 6, 2026)
  4. Microsoft Learn: How Microsoft names malware (read October 6, 2026)

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