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Remove Cales ransomware (Free Guide) - Removal Instructions

removal by Linas Kiguolis - - | Type: Ransomware

Cales ransomware is the cryptovirus that keeps user form accessing the system with administrative rights and makes other system changes

 Cales ransomwareCales ransomware is a version of one of the more persistent and dangerous threats – Phobos ransomware.[1] This virus is set to target victims on a global scale and since this old threat family, hackers behind the threat seem to be experienced and dangerous. This is why we don't recommend paying or even contacting them. Once your files get marked using a file extension with .cales, other commands can be executed behind your back. There are many actions that follow after the initial encryption process. This threat loads svchost.exe file and other scripts to keep you from altering the settings, sometimes you cannot even enter the administrative mode due to the threat, so you should react to this infection as soon as the ransom demand is displayed before you. 

Various campaigns of the Cales ransomware virus can be set to run commands on the infected machine that affect the performance, particular programs and even can damage the machine, interfere with file recovery later on. Although the virus is set to target particular file extensions when encrypting data, system folders, programs, and other functions get altered behind your back, so ransomware is more persistent than you can think. Criminals behind the threat are focusing on blackmailing their victims, so you should avoid paying the decryption fee since there is no real guarantee that you will get your data recovered by them.

Name Cales ransomware
File marker .[].cales is the full pattern of extension that appears on files encrypted by the virus. Once it gets added on the document, photo or any other file it indicates that data is useless
Family Phobos virus
Ransom note infro.txt, info.hta show up on the machine and on the screen directly once files get locked using an encryption algorithm
Malicious payload file svchost.exe
Contact email,
Distribution Software cracks, illegal software keys or serial numbers, pirated files, game cheats, and spam emails deliver malicious files containing the ransomware payload. Another method used for delivering such malware – other threats like trojans and worms
Elimination For thorough Cales ransomware removal, you need a professional anti-malware tool that can clean the system fully from threats and fix virus damage

Cales ransomware is the file-encryption based threat that spreads on the machine without any permission and once the encoding is done it delivers the ransom note which demands victims to pay to get their files allegedly restored. Unfortunately, instructions and the message displayed in infro.txt or info.hta files are pre-determined and only contains general information about the ransomware attack.

Once you go to the site Cales ransomware redirects you to or contact the criminals via emails, you get to the payment system where particular amount shows up and Bitcoin wallet address belonging to the criminals is showed. Those instructions provide a few addresses where you can buy a cryptocurrency and pay the ransom.

Although criminals claim to have the only solution for your files, those malicious people may disappear after the transfer and your data remains locked. So no experts[2] in cybersecurity world will recommend paying the ransom for Cales ransomware or any other virus developers.

When info.hta program window shows typical instructions for Phobos ransomware family, a text file with the same info name is more unique for the particular Cales ransomware because it is the file that provides contact emails unique for the creators of this specific version. The message reads:

!!!All of your files are encrypted!!!
To decrypt them send e-mail to this address:
If we don't answer in 24h., send e-mail to this address:

You need to stay away from contacting these criminals because, in most cases, criminals behind such threats like Cales cryptovirus may be gready and ask for more money once you transfer the initial amount. This is how you can lose your files and money permanently. .[].cales virusCales ransomware is the malware written in codes, so various files get scattered in the system to keep the malicious script running. You should focus on Cales ransomware removal immediately after noticing the suspicious activity and receiving the ransom demand, but there are a few things you should do to protect your files. Firstly, when you think about the future of your encrypted files, you need to asses if you have any file backups stored on a different device or cloud database. If so, you can remove the threat without thinking twice and recover those files this way.

However, for the people that have no backups, we recommend waiting before terminating Cales ransomware. Firstly, you should look for a particular decryption tool provided by researchers:

When you know that this version has a decryption tool, before you remove Cales ransomware with all the traces and files, you should store encoded files, other data regarding the infection on a different device and clean your machine. For the proper job, you should go for the anti-malware tool like Reimage Reimage Cleaner Intego.

When you remove all core files, the virus is terminated, but when you do that with Cales ransomware files and still want to use the decryption tool it may be difficult. Anti-malware tools are disabling autorun entries pointing to the threat and that is okay. But once the AV tool quarantines the infection, it is important not to delete malware from quarantine or delete files without backing them up. These malware samples help with decryption later on. We have a few other tips below the article for file recovery without any backup or decryption options. Cales ransomware virusCales ransomware is the cryptovirus that makes files unopenable, so people feel more scared and eager to pay up.

Hackers are experienced enough to use different techniques of virus spreading

This virus family is known for a while, but each version appears to be modified just slightly and the base code is made custom to keep the malware persistency up. Previous versions in the family are known for being distributed different, but the most common methods include malicious files either planted in phishing campaigns or included on file-sharing networks.

Pirated software, free downloads from unofficial sources and torrent files can carry more than you think or expect because malicious actors pack executables and files containing malicious scripts. Once you download the needed software crack or a cheat code package for the video game the encryption starts immediately because the infected file is executed once loaded on the PC.

If you want to avoid such infections, go for legal sharing sites, official providers, restrain from torrent services. Also, pay attention to received emails and files attached to the suspicious email sent fro unknown sender. Malicious actors can disguise as anyone or anything, so even use the familiar name of a company in such emails. Delete anything you didn't expect to get and don't open files from unfamiliar emails.

Terminate Cales ransomware as soon as you can to avoid permanent damage to your device

Since Cales ransomware virus belongs to a family of malicious threats, there is additional possibility that script includes additional security bypass module and this malware dan disable your antivirus tools, security features of the device itself. This is why you should get a different anti-malware program and use it to delete the virus.

The proper Cales ransomware removal results can be achieved when you scan the machine fully and follow the detection[3] results, suggestions of what to eliminate. Automatic system scan shows all intruders and virus damage, the possible danger for the system.

Then you need to remove Cales ransomware, check for anything leftover with Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, or Malwarebytes again and you can focus on data recovery. The best method is to replace encrypted files with copies from the cloud database or external device, but some third-party program can also work. 

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Cales virus, follow these steps:

Remove Cales using Safe Mode with Networking

Try Safe Mode with Networking when you reboot the machine, so the AV tool can properly work for your encrypted files

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Cales

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Cales removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Cales using System Restore

System Restore is the feature that helps to recover the system before the initial Cales ransomware encryption

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Cales. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Cales removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Cales from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Cales, you can use several methods to restore them:

Data Recovery Pro is the third-party program capable of restoring your data after Cales ransomware virus

When you need an alternate method for file backups Data Recovery Pro can help with accidentally deleted or encrypted files

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Cales ransomware;
  • Restore them.

Windows Previous Versions is the feature helpful for your encrypted files

When data gets encrypted and you use the System Restore as a recovery method, Windows Previous Versions can be used for data restoring

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is working for some of the Cales ransomware victims

When Cales ransomware corrupts or completely deletes Shadow Volume Copies, ShadowExplorer is useless. But in other cases, this feature can recover your data

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption is not possible for the particular Cales ransomware

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Cales and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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