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Remove virus (2017 update) - Improved Instructions

removal by Alice Woods - - | Type: Browser hijacker

What damage can virus cause? virus is a browser hijacker that spreads in the software bundle as an optional component. Due to its distribution method, its appearance on the PC screen is a surprise for many computer users. When people open an infected web browser, they notice that their homepage has been changed. This suspicious domain becomes default search engine, and sometimes, new tab URL address too. Simple methods, such as replacing this domain with your preferred one, or cleaning shortcuts, will not work. After hijack, some of the Windows shortcuts and registry entries are modified to force you to use this search engine. Several unsuccessful attempts to reset browser’s settings may lead to disappointment and annoyance. However, using this shady search engine is not an option. Nevertheless, it resembles Google and claims providing results from Custom Google search; it’s not worth relying on. Generally speaking, browser hijackers are shady marketing tools that promote third-party websites and boost traffic to them, delivers various ads to promote various programs, products or services. Therefore, it may flood your browser with pop-ups, banners, in-text ads and other advertisements, and the search result page may include lots of sponsored links. Sadly, some of them might be fake and even dangerous. Also, it may initiate redirects to the third-party websites that are considered as potentially dangerous[1]. Here, you may be infected with viruses or get involved in some online scam. As you can see, the hijacker prevents from browsing the Web safely and effectively. You should start removal immediately because it prevents from encountering other cyber threats[2] and facing even bigger computer-related problems.

Questions about virus

This potentially unwanted application is not a hazardous computer infection. It’s not powerful enough to spread and hijack computers on its own. So, it cannot harm the system as well. However, some redirect tendencies are not innocent. As we already mentioned, this annoying parasite can initiate redirects, modify search results and deliver intrusive ads. Due to these reasons browsing the Internet becomes not only bothersome but quite dangerous as well. Bear in mind that some ads[3] even on legitimate websites might include malware executables, redirect to the phishing websites[4] or trick into installing fake and useless antivirus program[5]. It’s important to stay away from these ads and avoid using this search engine in general. You may think that you are clicking on the safe search result or great online offer; however, you may end up on a dangerous website. Instead of being afraid of browsing the Web, you should remove immediately and back to your regular browsing habits. Automatic removal with Reimage or another anti-malware program will take only a few minutes; hence, you should not hesitate and start elimination right now.

Example of virus
The picture reveals the main features of virus.

What methods are used for the hijacker’s distribution?

In the beginning, we briefly mentioned that virus cannot spread and infiltrate the system on its own. Indeed, it needs some help from other applications and permission to enter the system from a computer owner. Therefore, the hijacker can end up on the PC only when these two conditions are satisfied. Developers of the potentially unwanted applications use bundling strategy to spread their applications as “additional downloads” in the software package. When users install new programs under Basic/Standard setup, they give indirect permission to all extra applications to get inside the system. Keep in mind that installation wizard does not disclose about optional programs. However, you can avoid browser hijacker and other PUPs. For new software installation, you have to choose Advanced/Custom settings and do not rush the wizard. Some of the steps might include the checkbox with pre-selected programs or statements claiming your agreement to replace your current search engine. Deselect all these suggestions and continue the installation.

Removal of virus?

The moment when you find on your homepage should be the start of computer’s system investigation. This modification informs about tiny infection hiding in your computer’s system. Hesitation and delaying are not recommended because there’s a quick and simple solution for removal. Use a help of professional malware removal software and scan the infected computer. Within several minutes your chosen program will detect and remove browser hijacker with all its components. However, if you are willing to spend some time and remove manually, feel free to do that. Just be careful and follow our prepared instructions. Besides, don’t forget to check and fix all web browsers that are installed on your PC; not only the one that you use the most.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Get rid of from Windows systems

These instructions will guide you through removal process. Follow them carefully and remove browser hijacker with all its related components from the computer and web browsers.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase from Mac OS X system

Browser hijackers rarely target and hijack Mac OS X; however, some strange accidents happen. Hence, if you got infected with virus, follow the instructions below and eliminate it.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

Browser hijacker might have installed suspicious add-ons without your knowledge. Remove them immediately.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate virus from Microsoft Edge

Follow the instructions to fix and reset Microsoft Edge after hijack.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Remove from Mozilla Firefox (FF)

From the list of extensions remove all suspicious entries that might be related to Then, reset Mozilla Firefox settings and set your preferred search engine and homepage.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Uninstall from Google Chrome

Make sure that browser hijacker hasn’t installed any additional extensions to Google Chrome. If you find some unknown and suspicious entries, remove them before resetting browser’s settings.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Get rid of from Safari

Fix Safari after hijack by following these guideliness.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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  1. Charles says:
    January 23rd, 2017 at 8:42 am

    i have no clue how this website end up on my pc

  2. tag11 says:
    January 23rd, 2017 at 8:43 am

    I tried to remove it manually; however, i failed several times. But Reimage saved my life!

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