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Counterflix ads. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Adware

Counterflix – an adware in disguise which promises users to grant access to various content without geo restrictions

The illustration of Counterflix ads

Counterflix is advertised as a reliable DNS[1] service that allows users to view content without geo restrictions (such as Hulu, Netflix or Pandora). Despite looking legitimate at first glance, users soon notice that their Google Chrome, Mozilla Firefox, Internet Explorer, and Safari browsers are injected with pop-up advertisements that are displayed whether they want it or not. These ads are delivered due to an adware program installed on users' machines. In addition to bringing invasive ads, Counterflix is known to have removal issues from Windows 10 operating systems.

Name Counterflix
Type Adware
Related adware RocketTab,Wajam
Developer Epikai Ltd
Symtoms Intrusive advertisements in various forms
Main dangers Malware infections, sensitive data leak, removal problems
Distribution Software bundling, official website
Compatible browsers Google Chrome, Internet Explorer, Mozilla Firefox, Safari, Opera, etc.
Elimination Download and install Reimage; alternatively check manual guide below

From the first sight, this potentially unwanted program (PUP) might look like an amazing utility since it grants the ability to reach your favorite channel or domain which is usually prohibited for users living in specific regions. In other words, CounterFlix is a DNS service[2] which lets you bypass geographical restrictions.

However, before installing this app, you should know that it can cause an enormous amount of pop-up notifications on your web browsers. Users can see the following when they try to load any website online:

  • Ads by Counterflix;
  • RocketTab powered by Counterflix;
  • Powered by Counterflix;
  • Brought to you by Counterflix, etc.

Typically, these warnings appear on each of these ads and offer price comparisons, information about sales and similar deals. As a result, using this application for a longer period of time can result in redirects to unknown domains which are filled with misleading information.

Beware that Counterflix has already been noticed promoting tech support scams and similar viruses. Therefore, we advise you to choose a professional application for DNS services if you want to protect your system and avoid financial losses. Besides, as we have already notified you, this suspicious VPN utility[3] can also modify your DNS settings what, later on, might result in series of redirects and similar consequences that are considered to be disrupting.

Just as many other adware programs, Counterflix also collects a variety of non-personally identifieble information, including technical, software/hardware data is all harvested and sent to app's developer Epikai. What is worse, this information is shared with third-parties, as described on the official web page:

We share Anonymous Information with third parties, when this is required in order to provide, maintain or improve the Services and for the purposes detailed above <…>

Anonymous information may be shared with other third parties (including retailers, ad networks, advertising companies, service providers, media and other interested parties) in any of the above circumstances, as well as for the purpose of developing or delivering advertising. 

As it is mentioned before, this application is tricky enough when it comes to uninstalling it. Beware that, while trying to get rid of Counterflix, you might not find it in Programs/Control Panel. Therefore, manual elimination may take some time because you will have to find a program which could be related to this adware. If you can't find the virus, please, try looking for such names as Wajam, and similar apps without the publisher.

If you have been dealing with problems related to the ones mentioned above, you can learn how to remove Counterflix by following our step-by-step guide which is provided in the end of this article. The guide was designed by experienced security experts and is completely free.

Likewise, those who wonder how to perform Counterflix removal from Windows 10 and other operating systems faster should definitely choose automatic termination procedure. For that, you will need a professional security software, such as Reimage.

Main principle of operation

The app seems useful and has been installed by hundreds of PC users because it helps them visit blocked websites. Typically, it works as a phone book which transfers the usual name address, for example,, into an IP address. Moreover, the application offers its own DNS servers which enable you to access the wanted website. However, such abilities have their own drawbacks, and that explains why people call this software as Counterflix virus.

However, this application falls more under the categorization of adware, which means that your browser might be crammed with ads and other commercial offers. They are usually pay-per-click ads trying to attract as many users as possible. Depending on the number of views, owners receive income, while users get only irritating ads.

The developers promote ad-free premium version for fishing for more potential users. Nonetheless, it does not guarantee that when you purchase the full version, you will be excused from seeing various popping advertisements. Also, this adware gets access to your DNS settings which is quite a strong reason to remove it from the system.

Consequently, you might be forcefully misled to unknown websites. Likewise, these redirects might increase the probabilities of getting malware into your operating system. Additionally, the adware tracks your online activities by employing cookies, pixels, beacons, etc.

Counterflix ads

According to the privacy policy, it might transfer the collected “anonymous” information to the retailers and partners of Counterflix. However, such data might contain your email address. Consequently, be prepared for a load of spam in your Inbox. We would like to warn you not open them recklessly as they might disguise infected attachments.

Keep in mind that highly severe ransomware threats assault users via spam attached files. Though the redirect websites are rarely infected with highly aggressive viruses, but slow browsing and PC processing are not preferred by users. Thus, do not delay the removal of this PUP. 

You can install the adware together with freeware or directly from the official website

There are two most common ways how you can infiltrate this ad-supported program by yourself. It is wise to know that the adware has its official website which promotes the potentially unwanted program as reliable and useful software. Therefore, many people fall into the trap of the attractive description and install it on their computers. Unfortunately, after some time, they have to wonder how to stop annoying ads on the affected web browser.

Another way and the less fair way how this potentially unwanted program spreads is called bundling. It is a popular marketing scheme which relies on packing the adware together with free applications and offering as one. Note that developers do not disclose the information about the software-bundle and typically the adware is installed on the computer without user's permission.

To protect your computer from the PUP infiltration, it is important to opt for Custom/Advanced mode during the installation process. These settings will show the necessary information to identify the additional downloads which usually refer to potentially unwanted programs. Another vital step is not to forget to de-select checkboxes which give your permission to install the adware together with the free application.

Additionally, we want to point out that you should avoid installing software with Recommended/Quick settings. These parameters hide the potentially unwanted programs in the optional components and skip many other vital steps during the procedure.

Counterflix virus

Learn how to remove Counterflix from Windows 10 and other OS

You can get rid of Counterflix easily if you get a professional antivirus. This is the quickest way to get rid of this potentially unwanted program since the security software is designed to detect and eliminate all components related to the ad-supported application for you.

Have in mind that this is a long-run investment since it can ward off not only minor threats but more aggressive viruses, such as computer worms, trojans, and even ransomware. Likewise, having an antivirus on your computer not only helps you remove Counterflix but also grants full-time protection from various dangerous cyber infections in the future.

However, if you're willing to dedicate some time for manual Counterflix removal, you can use the instructions below which will guide you through the procedure. However, VirusActivity[4] team warns that less experienced computer users are advised to use the automatic elimination technique to avoid damaging their systems in case of lack of IT skills.

WARNING! Once you uninstall this adware from the system, make sure you reset your DNS settings as well. For that, follow these steps:

  1. Open Control Panel and go to Network Connections (Windows 7 users should go to Network and Sharing Center).
  2. Right-click your current connection and choose Properties.
  3. Click Properties and select Internet Protocol (TCP/IP). Click Properties.
  4. Select Obtain IP address automatically and Obtain DNS Server Automatically options.
  5. Use Windows search to find Command Prompt. Right-click the right result and choose Run as Administrator. Now, you need to run two commands. Simply type one command at a time into Command Prompt and press Enter:
    • ipconfig /flushdns
    • ipconfig /release
    • ipconfig /renew

You can remove Counterflix automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Counterflix ads you agree to our privacy policy and agreement of use.
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Reimage (remover) Happiness
Reimage (remover) Happiness
Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Counterflix ads. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage

To remove Counterflix ads, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Counterflix from Windows systems

To remove adware from Windows, make sure you uninstall all suspicious apps via Control Panel. If you can't find Counterflix name, try Wajam and others that do not provide the name of their publisher.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Counterflix and related programs
    Here, look for Counterflix or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Counterflix from Mac OS X system

To get rid of adware from Mac OS X, use instructions given below:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Counterflix or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Counterflix from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Counterflix and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Counterflix removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Counterflix ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Counterflix should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Counterflix from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Counterflix and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Counterflix removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Counterflix from Google Chrome

Counterflix removal from Chrome requires removing suspicious add-ons and reseting the browser. For that, follow instructions that are given below:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Counterflix and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Counterflix removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Counterflix from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Counterflix or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Counterflix removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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