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Counterflix ads. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Adware

Counterflix is an ad-supported program which supposedly offers DNS services

The illustration of Counterflix ads
CounterFlix adware is promoted either in its official website or via software-bundles.

Counterflix is a potentially unwanted program (PUP)[1] which claims to help users access websites that are prohibited in their country. Developers advertise these DNS services as trustworthy and reliable as they may help visit Netflix, Pandora, or Hulu sites without any restrictions. However, experts note that this program neither effective nor safe to use. In fact, Counterflix generates intrusive ads which may appear as pop-ups or banners and make browsing unbearable. Additionally, this PUP can sneak into user's computer without permission and start data tracking activities. 

SUMMARY
Name Counterflix
Type Adware
Related adware RocketTab,Wajam
Developer Epikai Ltd
Symtoms Intrusive advertisements in various forms
Main dangers Malware infections, sensitive data leak, removal problems
Distribution Software bundling, official website
Compatible browsers Google Chrome, Internet Explorer, Mozilla Firefox, Safari, Opera, etc.
Elimination Download and install Reimage for CounterFlix removal

From the first sight, this potentially unwanted program (PUP) might look like an amazing utility since it grants the ability to reach your favorite channel or domain which is usually prohibited for users living in specific regions. In other words, CounterFlix is a DNS[2] service which lets you bypass geographical restrictions.

However, before you install CounterFlix, you should know that it can cause an enormous amount of pop-up notifications on your web browsers. Users can see the following when they try to load any website online:

  • Ads by Counterflix;
  • RocketTab powered by Counterflix;
  • Powered by Counterflix;
  • Brought to you by Counterflix, etc.

Typically, these warnings appear on each of these ads and offer price comparisons, information about sales and similar deals. As a result, using this application for a longer period of time can result in redirects to unknown domains which are filled with misleading information. For the advertising activity, users started using CounterFlix ad virus term across online forums. 

Counterflix ad
Counterflix generates various ads which might appear as banners, in-texts or pop-ups.

Beware that Counterflix has already been noticed promoting tech support scams and similar viruses. Therefore, we advise you to choose a professional application for DNS services if you want to protect your system and avoid financial losses. Besides, as we have already notified you, this suspicious VPN utility[3] can also modify your DNS settings what, later on, might result in series of elimination issues. Users continue to report about struggles with CounterFlix removal on Windows 10.

Just as many other adware programs, Counterflix also collects a variety of non-personally identifiable information[4], including technical, software/hardware data is all harvested and sent to app's developer Epikai. What is worse, this information is shared with third-parties, as described on the official web page:

We share Anonymous Information with third parties, when this is required in order to provide, maintain or improve the Services and for the purposes detailed above <…>

Anonymous information may be shared with other third parties (including retailers, ad networks, advertising companies, service providers, media and other interested parties) in any of the above circumstances, as well as for the purpose of developing or delivering advertising. 

As it is mentioned before, this application is tricky enough when it comes to uninstalling it. Beware that, while trying to perform the elimination, you might find CounterFlix not in Programs panel but in other locations which are not common for regular PC applications. Therefore, manual elimination may take some time because you will have to find a program which could be related to this adware. If you can't find the virus, please, try looking for such names as Wajam, and similar apps without the publisher.

If you have been dealing with problems related to the ones mentioned above, you can learn how to remove Counterflix by following our step-by-step guide which is provided in the end of this article. The guide was designed by experienced security experts and is completely free.

Likewise, those who wonder how to perform Counterflix removal from Windows 10 and other operating systems faster should definitely choose automatic termination procedure. For that, you will need a professional security software, such as Reimage.

CounterFlix Reddit: Users report about elimination issues on Google Chrome

If you browse through online forums, like Reddit, people keep searching for CounterFlix virus Chrome removal guidelines. Users create new posts about issues which are related to this so-called DNS service. In fact, most of them say that they have tried all online tutorials showing how to remove CounterFlix and none of them helped. 

Counterflix redirect
Counterflix is designed to display commercial content with various survey offers, sales, and price comparisons.

Therefore, it is common that computer users refer to this program as CounterFlix virus which usually targets Google Chrome. However, this application falls more under the categorization of adware, which means that your browser might be crammed with ads and other commercial offers. They are usually pay-per-click ads trying to attract as many users as possible. Depending on the number of views, owners receive income, while users get only irritating ads.

The developers promote ad-free premium version for fishing for more potential users. Nonetheless, Reddit users say that it does not guarantee that when you purchase the full version, you will be excused from seeing various CounterFlix popups. Also, this adware gets access to your DNS settings which is quite a strong reason to start thinking about CounterFlix removal as soon as possible.

Counterflix adware
Counterflix can redirect to shady websites where misleading information is displayed.

Consequently, there are CounterFlix Reddit posts reporting that you might be forcefully misled to unknown websites. Likewise, these redirects might increase the probabilities of getting malware into your operating system. Additionally, CounterFlix adware tracks your online activities by employing the following utilities:

  • Cookies;
  • Pixels;
  • Beacons;
  • Etc.

Counterflix ads
Ads by CounterFlix are not only annoying but may also lead to suspicious pages and increase the risk of malware infections.

According to the privacy policy, it might transfer the collected “anonymous” information to the retailers and partners of Counterflix. However, such data might contain your email address. Consequently, be prepared for a load of spam in your Inbox. We would like to warn you not open them recklessly as they might disguise infected attachments.

Keep in mind that highly severe ransomware threats assault users via spam attached files. Though the redirect websites are rarely infected with highly aggressive viruses, but slow browsing and PC processing are not preferred by users. Unfortunately, there is no official CounterFlix blocker. Thus, adware removal is the only option to get rid of annoying ads.

Adware programs are promoted on the official website or bundled with third-party programs

Developers of potentially unwanted programs rethink their distribution techniques attentively to affect as many computer users as possible. Likewise, adware is promoted not only as a legitimate tool on the official website but might also come injected as an additional component in the installer of third-party software.

Counterflix illustration
Counterflix is an ad-supported program which floods the browser with intrusive ads and deteriorates browsing experience.

This distribution method is called bundling. It is a popular marketing scheme which relies on packing the adware together with free applications and offering as one. Note that developers do not disclose the information about the software-bundle and typically the adware is installed on the computer without user's permission.

To protect your computer from the PUP infiltration, it is important to opt for Custom/Advanced mode during the installation process. These settings will show the necessary information to identify the additional downloads which usually refer to potentially unwanted programs. Another vital step is not to forget to de-select checkboxes which give your permission to install the adware together with the free application.

Additionally, we want to point out that you should avoid installing software with Recommended/Quick settings. These parameters hide the potentially unwanted programs in the optional components and skip many other vital steps during the procedure.

Counterflix virus
The developers note that CounterFlix collects numerous private details about its users on the official Privacy Policy document.

Counterflix removal guide and DNS reset instructions

Those who are eager to remove CounterFlix quickly should rely on professional security tools. It experts have worked hard to develop tools which can uninstall the potentially unwanted program along with all its components. Note that it takes merely a few minutes to complete the scan. 

Have in mind that this is a long-run investment since it can ward off not only minor threats but more aggressive viruses, such as computer worms, trojans, and even ransomware. Likewise, having an antivirus on your computer not only helps you remove Counterflix ad virus but also grants full-time protection from various dangerous cyber infections in the future.

However, if you're willing to dedicate some time for manual Counterflix removal, you can use the instructions below which will guide you through the procedure. However, VirusActivity[5] team warns that less experienced computer users are advised to use the automatic elimination technique to avoid damaging their systems in case of lack of IT skills.

WARNING! Once you uninstall this adware from the system, make sure you reset your DNS settings as well. For that, follow these steps:

  1. Open Control Panel and go to Network Connections (Windows 7 users should go to Network and Sharing Center).
  2. Right-click your current connection and choose Properties.
  3. Click Properties and select Internet Protocol (TCP/IP). Click Properties.
  4. Select Obtain IP address automatically and Obtain DNS Server Automatically options.
  5. Use Windows search to find Command Prompt. Right-click the right result and choose Run as Administrator. Now, you need to run two commands. Simply type one command at a time into Command Prompt and press Enter:
    • ipconfig /flushdns
    • ipconfig /release
    • ipconfig /renew

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Counterflix ads, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Counterflix from Windows systems

To remove adware from Windows, make sure you uninstall all suspicious apps via Control Panel. If you can't find Counterflix name, try Wajam and others that do not provide the name of their publisher.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Counterflix and related programs
    Here, look for Counterflix or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Counterflix from Mac OS X system

To get rid of adware from Mac OS X, use instructions given below:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Counterflix or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Counterflix from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Counterflix and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Counterflix removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Counterflix ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Counterflix should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Counterflix from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Counterflix and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Counterflix removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Counterflix from Google Chrome

Counterflix removal from Chrome requires removing suspicious add-ons and reseting the browser. For that, follow instructions that are given below:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Counterflix and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Counterflix removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Counterflix from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Counterflix or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Counterflix removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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References

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