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Cyber Police ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware

Cyber Police ransomware makes files inaccessible and asks to pay the ransom

Cyber Police ransomware wallpaper

Cyber Police ransomware is a file-encrypting virus that appends .locked file extension to the encrypted files. The virus is based on HiddenTear open source code.[1] Thus, it uses AES cryptography to encrypt data on the targeted device. Once it’s done, the virus changes computer’s wallpaper and downloads READ_IT.txt file on the desktop.

Cyber Police virus targets the most popular file extensions, including .doc(x), .xls(x), .pdf, .png, etc. Additionally, it might delete Shadow Volume Copies[2] by executing vssadmin.exe delete shadows /all /Quiet command. Thus, this feature makes data recovery using third-party software complicated.

Following data encryption, the virus delivers a ransom note that claims that victim’s computer has been blocked by Cyber Police “for unlicensed software’s usage.” In order to solve the problem, users are asked to pay $100 in Bitcoins. You can read the full text of the ransom note below:

Your documents, photos, databases and other important files have been encrypted with strong encryption and unique key, generated for this computer. The private decryption key is stored on a secret internet server and nobody can decrypt your files until you will pay fine and then obtain the private key.
Go to and buy Bitcoins worth of 100$ with your favorite payment method. Then through your account, send Bitcoins worth about 100$ to our Bitcoin address: [deleted] and indicate your email to receive the private decryption key via your email.

We want to point out that this alert is not sent by any law enforcement agency. It’s a criminals’ trick to swindle the money from naive computer users. However, transferring the money might just expand your loss. You might not only lose your data but money as well. Authors of Cyber Police ransomware are not reliable and might not provide working decryption key.

Additionally, there’s still hope that files are decryptable with HiddenTear decryptor. Therefore, you should remove Cyber Police malware from the computer and give this free tool a try. If some of the files remain inaccessible due to the .locked file extension, you can try additional recovery methods presented at the end of the article.

However, before you start data recovery procedure, you have to get rid of the virus. We recommend using Reimage for Cyber Police removal. However, you can use other security software too. But please, do not try to delete virus-related components manually!

Strategies used for spreading the crypto-malware

The majority of ransomware-type cyber threats spreads using the same methods, such as:

  • malicious spam emails,
  • malvertising,
  • bogus software updates or downloads,
  • illegal downloads,
  • exploit kits.

The Cyber Police malware is most likely to enter the system with the help of obfuscated email attachment. Usually, it is presented as a legit document, but actually, it includes malware payload. Once the infected file is opened, the executable is downloaded on the system.

Security experts from Die Viren[3] also warn that users should be careful with all clickable content online. Ads, links, and downloads might be dangerous. Thus, you should always make sure that the content you want to watch, download or play is legit and can be trusted. If you don’t watch your steps online, even the best security software won’t protect you from ransomware attack.

Deletion of the Cyber Police ransomware virus

Security experts do not recommend manual Cyber Police ransomware removal. The virus might inject malicious code into a legit process or install numerous harmful files to the system. Thus, you might accidentally delete wrong files and damage the system even more.

In order to remove Cyber Police ransomware safely, you should run a full system scan with Reimage, Plumbytes Anti-MalwareNorton Internet Security or another malware removal tool. However, if the virus blocks access to the security software, you should check the guide below and solve the problem.

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To remove Cyber Police virus, follow these steps:

Remove Cyber Police using Safe Mode with Networking

If Cyber Police virus prevents from installing or running security software, follow these steps to disable the virus:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Cyber Police

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Cyber Police removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Cyber Police using System Restore

System Restore might also help to disable the virus and run automatic elimination:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Cyber Police. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Cyber Police removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Cyber Police from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Cyber Police, you can use several methods to restore them:

Data Recovery Pro: useful tool to restore damaged files

This professional software is designed to restore corrupted or accidentally deleted files. Additionally, it might help to restore some files after ransomware attack:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Cyber Police ransomware;
  • Restore them.

Windows Previous Versions feature: useful method to copy individual files

In order to travel back in computer's time using Windows Previous Versions feature, you should have enabled the System Restore before the Cyber Police ransomware attack. 

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

HiddenTear decryptor: the last hope to restore data with .locked file extension

HiddenTear-based viruses might be decryptable with the official decryptors. However, it might have problems with restoring files encrypted by the latest variants of the virus. But you should still try these tools:

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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