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Remove virus (Virus Removal Guide) - Tutorial

removal by Gabriel E. Hall - - | Type: Malware

Scammers use the name of virus to trick people into calling fake support line

Screenshot of tech support scam site is a Trojan horse which name is used by tech support scammers. Even though it’s a real cyber threat, the alert that pops up on your browser warning about the attack is fake. It has nothing in common with Microsoft or Windows Defender.

If your browsing session has been interrupted by a redirect to the website that delivers a pop up saying that “Windows Firewall Security Damaged by Virus,” it means that ad-supported program may have sneaked inside your computer with the help of the freeware or shareware you have recently downloaded.

The purpose of this malicious website is to trick users into calling to toll-free “customer service”: +1-(888)-223-4021. To do so, scammers deliver an virus warning, tell about Zeus virus detection and provides Error Code 0x8024402c which has nothing in common with this issue.[1]

No matter how hard crooks try to convince you that windows firewall security damaged by exploit swf bd virus, we can assure that it did not happen. Windows Defender does not deliver security alerts in the browser’s window. Therefore, you should close the tab immediately and do not call the provided number.

Scammers might trick you into purchasing useless security software or installing remote access tools and download a really malicious content to your computer. Thus, if these redirects continue, you should find and uninstall adware program. However, the quickest method for removal is to run a full system scan with Reimage Reimage Cleaner Intego or another anti-malware.

However, if you do not want to use security software for virus elimination, you can find the instructions how to remove swf/exploit manually at the end of the article.

What is SWF exploit?

Originally, is a cyber infection that is designed to exploit a vulnerability in Adobe Flash Player by using Shockwave Flash (.SWF) files which allows remote code execution, downloading and running various files on the device. Therefore, this malicious program might install any malware on the computer.

According to Symantec, [2] Adobe Flash Player and earlier versions of the program might be infected because this malicious program might exploit these vulnerabilities:[3]

  • CVE-2014-8439
  • CVE-2015-0310
  • CVE-2015-0311
  • CVE-2015-0313
  • CVE-2015-5119
  • CVE-2015-5122

However, the problem was solved in Adobe Flash Player However, users are advised to stay away from third-party download sources and do not install a corrupted version of the Flash Player.

Though, if you think that you have installed an affected version of the program, you should update Flash Player to the recent version immediately. However, it’s not enough for exploit swf removal. You should also run a full system scan with an updated and reputable antivirus or malware removal program to wipe out malware from the device.

Fake virus alertScammers deliver a fake virus alert in the web browser and ask to call the support line.

Distribution of the malicious program

Adware, which is responsible for redirects to tech support scam site spreads in software bundles. It might get inside the system when a user downloads a free program and install using Quick/Recommended setup. Security experts from Los Virus[4] remind that users have to monitor installation using Advanced/Custom settings and unmark all pre-selected third-party programs that are offered to install too.

Meanwhile, the trojan spreads as a corrupted version of Adobe Flash Player. The latest versions of the program are fixed. However, users are reminded to be careful with this program’s downloads and updates.

Detailed explanation on how to remove virus

If you have been infected with adware and continuously get redirected to a technical support scam website, you can get rid of this cyber infection either manually or automatically. Manual elimination instructions are presented below. However, we want to stress out that you should complete these three tasks:

  1. Check the list of installed programs and other components on the system and uninstall them all.
  2. Remove suspicious add-ons, browser extension, and plugins from each of the browsers installed on each of your browsers.
  3. Reset the browsers.

All these steps are crucial to stop redirects, as well as other adware-related activities on the browser. However, if these activities do not stop, it means that you have left some components. In this case, it’s better to opt for the automatic removal and let the anti-spyware program to delete leftovers.

However, if you have been infected with an actual Trojan, you should update Adobe Flash Player to the latest version and make sure that you are not using a corrupted version. For complete removal, you have to run a full system scan with a reputable malware removal program which can detect and eliminate all malicious entries that may have been installed by a Trojan too.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

If you have been infected with adware, follow these steps to terminate it entirely:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Erase from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

Reset Internet Explorer to stop redirects to technical support scam website.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove virus from Microsoft Edge

Fix Microsoft Edge after the hijack by following these steps:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Eliminate from Mozilla Firefox (FF)

Wipe out all malicious entries that might be related to adware by following these steps:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

Reset Google Chrome to speed up removal:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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