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Remove File-Locker ransomware (Removal Guide) - Jan 2018 update

removal by Olivia Morelli - - | Type: Ransomware

File-Locker ransomware demands 50 000 Won from Korean victims

File-Locker ransomware virus image

File-Locker is a ransomware-type virus which is categorized as a new variant of the infamous HiddenTear. It uses AES ciphers to encrypt the most widely used data and appends .locked or .razy extension afterward[1]. However, according to the latest researches, it has nothing in common with Razy ransomware

According to the IT specialists, it reaches the system as File-Locker Ransomware.exe file which is the executable of the file-encrypting virus. Once the malware is inside, it starts corrupting data and drops Warning!!!!!!.txt file to inform a computer user about the attack. Currently, it mainly targets people from Korea since it demands to pay 50K Won as a ransom.

File-Locker ransom note is written in both, Korean and English, languages. The latter version states the following:

English: Warning!!! All your documents, photos, databases and other important personal files were

You have to pay for it.

Send fifty thousand won to Bitcoin payment code:
1BoatSLRHtKNngkdXEeobR76b53LETtpyT Payment site:

File-Locker ransomware illustration
File-Locker ransomware aims to infect computers of Korean users and demands to pay 50 000 Won in Bitcoin.
Even though 50 000 Won equals approximately $50, you should not agree to pay the ransom. Note that obeying the rules of the criminals only encourage them to continue their malicious activities. There is a high possibility that the File-Locker virus might be even updated to target people from other countries as well. Recently, it switched executable's name and has already been named as Razy ransomware.

You can easily remove File-Locker with the help of the powerful security software. This automatic elimination procedure only requires you to download the antivirus software and let it scan your system thoroughly. If you want more detailed guidelines, head straight to the instructions below.

Note that File-Locker removal is a challenging process and you should not try to get rid of the malicious program yourself. Ransomware-type viruses are able to infiltrate other high-risk computer infections, and you might end up only harming your computer even more. 

The most widely used ransomware distribution techniques

While it is currently not enough information to state which distribution method ransomware developers have employed,[2] experts believe that they have combined several ones to increase the rate of infections:

  • Malicious email attachments;
  • Obfuscate application files on P2P networks;
  • Fake software updates.

Ransomware can reach the targeted systems as a spam emails holding the executable file. Usually, crooks try to convince gullible people to open the malicious attachment by imitating well-known companies. People are informed about the specific problem and urged to check the attachment for further details.

Unfortunately, once it is opened, the ransomware infiltrates on the system and starts data encryption. Furthermore, obfuscate software files might be placed on peer-to-peer networks which might look extremely genuine[3]. Therefore, the users are advised to closely monitor their online activity and avoid any illegal downloads which may put their security at risk.

Note that a vast of people get tricked to manually install malware once the fake pop-up window or ad appears threatening their privacy. However, be aware that it is merely an attempt to intimidate you and infect your computer by making unthoughtful decisions.

Learn the best way to get rid of File-Locker virus

Once again, we kindly ask you to get help from the professionals in case of File-Locker virus attack. This is a highly dangerous program which might trick you to delete legitimate Windows processes once you try to get rid of it. Also, it may let other computer threats in without your knowledge.

Therefore, we do not recommend trying to remove File-Locker Razy ransomware alone for a regular computer user. Instead, we suggest you two options — either install a powerful security software now or follow the instructions below. Both of these methods will help you to eliminate this computer hazard safely.

If you decide to perform automatic File-Locker removal we suggest using Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, or Malwarebytes. These antivirus tools are tested by our security experts and highly advised to use in case of ransomware.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove File-Locker virus, follow these steps:

Remove File-Locker using Safe Mode with Networking

To remove File-Locker ransomware you must first disable the virus. Follow the steps given below and boot your computer into Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove File-Locker

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete File-Locker removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove File-Locker using System Restore

Sometimes the above mentioned technique might not help. Likewise, try rebooting your system into Safe Mode with Command Prompt.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of File-Locker. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that File-Locker removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove File-Locker from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by File-Locker, you can use several methods to restore them:

Use Data Recovery Pro tool

Experts recommend employing this program since it is useful not only in case of ransomware, but also if you accidentally delete important files.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by File-Locker ransomware;
  • Restore them.

Try Windows Previous Versions feature

Windows users can take advantage of the in-built feature which might help to recover files with .locked extension. However, to use it you should check if System Restore function was enabled before ransomware infiltration.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Benefit from ShadowExplorer

This software uses Shadow Volume Copies to retrieve encrypted data. Therefore, if the ransomware didn't corrupt them, you are highly advised to try this program.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Try HiddenTear decryptor

Since File-Locker ransomware is an offspring of the infamous HiddenTear virus, you can try to recover files using its decryptors:

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from File-Locker and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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