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Remove First ransomware / virus (Tech Support Scam)

removal by Lucia Danes - - | Type: Ransomware

First ransomware — a new version of Hidden Tear

First virus is a crypto-ransomware [1] infection derived from an open-source program known as Hidden Tear. This virus is not the only example of an educational-purpose program gone wrong. We have seen a similar situation with EDU2 [2] as well. After receiving some critique from the security community, Hidden Tear creator Utku Sen has taken this program down, but the hackers continue using its leaked code for their malicious inventions. In our previous articles, we have already talked about such malicious Hidden Tear spin-offs as FSociety and today, we would like to discuss FirstRansomware virus as one of the latest ransomware using this code. By analyzing the newest ransomware variants, we can have a better idea of how these programs develop and what can possibly be expected in the future. If you do not wish to wait a minute longer, you can skip the analysis and head straight to the First removal. Just remember, that you should only use automatic scanners for the removal. We recommend trusting Reimage Reimage Cleaner Intego for the task.

Image of the First ransomware virus

Technically, like most ransomware, the First virus encrypts files using an algorithm that replaces contents of the infected files with a sophisticated code [3] which can only be decoded with the help of a special decryption key. Such files become virtually unreadable and stand out from the non-infected ones with untypical extensions .krzysiok (or .locked) which are appended to the end of the filename. The encryption process itself may last from a couple of hours to several days, depending on how much data there is to encrypt and the time the computer in on standby. Finally, when the files are all encrypted, and the appended with specific extensions the virus drops a skeleton-themed ransom note:

Death B*tches
You have achieved something
You just got my little brand new ransomware
Anyways, lets talk about your files and PC
Your files are crypted with strong encryption that is literally uncrackable
Pay 1.5 BTC, and i am going to decrypt your files.
Death, be not proud, though some have called thee
Mighty and dreadful, for thou art not so;
*You have got 48 hours to make a payment. If time is up, then your data is going to be deleted.

The file of this pop-up note is deployed on every folder of the infected computer so that there is no way for the victim to bypass it without noticing. In the note, the extortionists explain what the victim has to do in order to fix the hijacked device and give 48 hours to meet the set terms. In particular, they try to persuade them into paying the 1.5 Bitcoin ransom which, looking at the current Bitcoin value, is a relatively large sum. Though such scare tactics [4] may be very convincing, we do not advise paying it. On the opposite, you should avoid any collaboration with the cyber criminals at all costs and remove First without second-thinking it.

How to protect your device against this ransomware?

Though there is no guaranteed way to secure your device against First ransomware attack, there is a way to protect your data. In other words, you have to make backup copies of your important files [5]. Today, there is a variety of backup software on the market. The storage of the backups is not a problem either since there are devices that can hold 1 TB or even more information in one spot. Copies of your files can be saved on thumb drives, external HDDs, etc. We do not recommend limiting yourself to a single storage option. Besides, data transfer to an external storage should only be carried on on a completely clean computer. Same goes for the data recovery. You can roll back your files from backup when you are entirely sure First ransomware is gone from your computer.

Remove First ransomware with professional antivirus tools:

First of all, we should say that we highly recommend you to remove First virus from the computer using automatic tools not only for the first-timers but also for the more advanced users as well. There are several reasons for this. Automatic First removal is less risky and ensures that all of the virus files are detected and eliminated from the device successfully. Besides, ransomware is often destructive and designed to mess up the computer system when the victim attempts their removal. But professional antivirus software does not fall into such traps and eliminates the virus without causing additional havoc on the computer.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove First virus, follow these steps:

Remove First using Safe Mode with Networking

First ransomware may interfere with your antivirus blocking it from scanning your device properly. To unblock your security scanners, follow the instructions below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove First

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete First removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove First using System Restore

To unblock the antivirus scanner First ransomware virus may be preventing from cleaning up your system, check out these guidelines:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of First. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that First removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove First from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by First, you can use several methods to restore them:

Save your precious files with Data Recovery Pro

One of the first remedies that might help recover your system after the ransomware attack is Data Recovery Pro. You can learn how to use this tool in the instructions below:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by First ransomware;
  • Restore them.

Secure your computer with Windows Previous Versions feature

Even if the Windows Previous Versions feature does not help you recover your files in the case of this particular ransomware attack, you should known that you can use for emergency situations in the future. All you have to do it enable the System Restore function on your Windows. If you have already done that before First ransomware infection, the steps indicated below should help you recover your files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try data recovery with ShadowExplorer

ShadowExplorer technique is not always useful, especially if the virus deleted Volume Shadow Copies of the files. Nevertheless, it is always worth giving it a try. Either way, you have nothing else to lose.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from First and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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