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Gmail virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Malware
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Things to know about Gmail virus

Gmail virus

Gmail virus is a term with a broad meaning. It covers various Gmail scams, phishing attacks, hoaxes and obviously malware that compromises user accounts. However, the most popular meaning of this term is a virus that comes in the form of an email attachment and compromises Gmail users’ computers.

Gmail is also known as Google Mail and it one of the best email service providers with more than 1 billion monthly active users. There is no wonder why cyber criminals target this virtual communication platform – there are hundreds of thousands of potential victims here.

The attackers target Google Mail users by sending them malicious file attachments in the form of .ZIP, .JS or .Word files. However, the email service provider has banned .JS file attachments, preventing the attackers from infecting computers easily.

This, however, did not lower the number of ransomware victims anyhow – the attackers continued sending malware in other formats and didn’t even worry about this new restriction too much. They can simply pack the .JS file into a .ZIP now and bypass this restriction with ease.

Scammers can also compromise your account by sending you fake Google Docs links. Back in May security experts noticed a new phishing attack[1] during which scammers sent out thousands of fake messages to people, asking to check out Google Docs file.

Clicking on the link redirected the victim to Google security page. This page asked the victim to provide permission for a malicious app to manage one’s email account. Consequently, the virus used victim’s account to distribute itself to victim’s contacts. Such and similar scams are widespread.

Another technique used by hackers was compelling and, no surprise, efficient. The attackers distributed deceptive emails containing a fake Gmail attachment. The deceit lies in the message body. The email attachment looks real, although it is simply a well-designed and precisely-placed image with a hidden URL[2].

Clicking on it takes the victim to a phishing website that looks like a legit Gmail login page. Of course, after entering the login details, the victim’s account gets hacked.

It is a must to remove Gmail virus from your computer as soon as you accidentally download it from your email account. If you are lucky, you might prevent it from causing damage to your system or infringing your privacy. For a successful Gmail malware removal, we recommend using Reimage software.

Avoid getting virus from your email inbox

We want to provide some general tips to avoid getting your account hacked or compromised. Some of these tips will help you to prevent ransomware attack, too. We also recommend you to check this guide on how to identify an email with a virus.

  • If you are a user of this email service provider, be careful and do not trust suspicious messages that urge you to reset your Gmail password, upgrade your account or do something that requires entering your login details. This is a common trick used by frauds that seek to lure you into phishing websites with fake login forms. If you entered your login details in these websites, your account would be compromised instantly.
  • Fraudsters have some favorite scamming techniques. Usually, they are the most active during certain yearly events, such as Black Friday or Tax season. They compose convincing emails asking the victim to open the attached file or link, offering to view “important documents/invoices/special offers/discount codes.” Unfortunately, these attachments/links are just a disguise that hides malicious content.
  • In general, the main rule is to never open or interact with emails sent by strangers. You should always inspect the sender’s email address and check whether it looks legitimate or not. If it doesn’t, do not even consider opening the attached files or links. In fact, you shouldn’t click on the message body as well!

Frequently asked questions about Gmail malware

Below, we provide the list of most common Gmail malware forms that bother computer users. We have inserted actual user complaints about the virus. These are the common problems that people run into. We have answered these questions – we hope that they will help you to avoid or survive Gmail virus attack.

Question: Someone is sending emails from my email address. My friends say that I sent spam although I didn’t!
Answer: There are two scenarios in your situation. Your account might be compromised, but if you cannot find any of the messages in your Sent folder, it can mean that someone has spoofed your account. It means that your friends receive emails from someone who is forging the sender and making your email appear as the sender address or a reply-to address. We recommend you to perform Gmail Security Checkup to secure your account.

Question: My Gmail account was hacked, and I can no longer sign into it. How can I recover my account?
Answer: Dear visitor, the first thing that you want to do if your email account was hacked is to change your password. Second, fill out Google Account Recovery form.

Try to think of ways how your account was hacked. You may have provided your login details in a phishing website that looked like email login page, although it is also possible that your computer was compromised by a keylogger or a data-stealing Trojan that provided your logins and passwords to attackers. In such case, perform a thorough system check with anti-malware like Reimage.

Question: I opened a malicious file attachment that I opened via Gmail. As a result, my computer was infected with ransomware. I am disappointed – does this mean that Gmail virus’ filters do not work?
Answer: Dear visitor, Gmail virus’ filters are powerful; however, cyber criminals always find ways to bypass them – even if it is hard, it is possible to do so. For this reason, you can never feel too protected while exploring email messages, even if you are using the best email service in the world. Always stay careful and do not fall for cyber criminals’ tricks.

Distribution of Gmail virus

There are several common distribution techniques[3] that criminals use to distribute viruses via email. Usually, they pretend to be sending some legitimate files, such as receipts, invoices, subpoenas, reports, resumes, shipping information, or other documents that do not raise suspicions at all.

However, these documents often contain a Macros script that requires only one click on “Enable content” button to execute itself. As a consequence, the script downloads the malware to victim’s computer and automatically launches it.

Fraudsters also like to send malicious URLs to victims, asking to visit them for a specific purpose. It can look like a link to reset your password, view a document or a Dropbox file. Of course, clicking on such link and interacting with content behind it is what allows malware to infiltrate your computer.

Your email account can be compromised and used to send out spam if you use an unprotected computer that is vulnerable to malware attacks. An unprotected computer can be easily contaminated with Trojans, keyloggers, or other data-stealing viruses. The chance to compromise your computer increases if you tend to download illegal software from the Internet. Such software packs are one of the main sources of malware.

Remove Gmail virus from the system

If you infected your computer after opening an email attachment, your number one task is to remove Gmail virus as soon as it is possible. We strongly recommend using Safe Mode with Networking and a reliable anti-malware combination for Gmail malware removal.

In case your computer wasn’t compromised, but you lost access to your account, get in touch with the email service provider and follow their directions to recover your account.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Gmail virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Gmail virus Removal Guide:

Remove Gmail using Safe Mode with Networking

The provided steps will help you to get rid of Gmail virus that compromised your computer system.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Gmail

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Gmail removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Gmail using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Gmail. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Gmail removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Gmail and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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