Severity scale:  
  (80/100)

H34rtBl33d ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

H34rtBl33d ransomware is a crypto-virus targeting English speaking users

H34rtBl33d ransomware

H34rtBl33d ransomware is a data locker that was first spotted on 30th March 2018. The virus encrypts every single file on the infected system by appending .d3g1d5 affix to each of the files, rendering them unusable. To unlock data, victims have to pay 0.1337 in Bitcoin cryptocurrency.

SUMMARY
Name H34rtBl33d ransomware
Type Crypto-virus
Danger level High. However, the code is written badly. 
Function Encrypts all files making them unusable
Ransom demanded 0.1337 BTC
File appendix .d3g1d5
First spotted  March 30th 2018 
Elimination Automatic elimination only – download and install Reimage, Malwarebytes Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security

“D3g1d5.Cyber.Crew.” claimed responsibility for this cyber attack. The crew was noted to have a Facebook account too, but it was deleted immediately after the AV scans spotted the infection. It is speculated same hackers developed Halloware ransomware as the spelling mistakes made by authors strike similarities with the H34rtBl33d virus.

Cybercrooks did not drop ransom note this time. Instead, they use the never-seen-before feature when it comes to ransomware – balloon tips. These are pop-up bubbles shown in Windows notification panel left by hackers to inform victims about what happened to their system and files, and also explains how to get them back.

The notifications produced show the following text:

Error! Your file could not be opened Please Decrypt Your File Using H34rt8133d Decrypter' Want Your Files Back? [Click here|BUTTON]'
'Find out here about H34rt8133d Decrypter and how to return it [Click here|BUTTON]'
'Cheaper than wannacry!
H34rt8133d very good ransomware in the world
Ransomware With Cheapest Ransom!
FACT! Ransomware that has infected your computer turned out RANSOMWARE WITH THE LOWEST CHOICE. Want your file back? [Click here|BUTTON]

If clicked on provided the link, users are then directed to suspicious page scorpionlocker.xyz. As we already mentioned, all the notes left by H34rtBl33d ransomware creators contain numerous spelling mistakes, including the text on the specified webpage.

Cybercriminals explain that users should download and install Tor browser,[1] create an account on torbox3uiot6wchz.onion and send the email to blackpanda007@torbox3uiot6wchz.onion. Allegedly, D3g1d5.Cyber.Crew. will then give the decryption key that is kept on a remote server.

However, we highly advise users not to contact cybercrooks by all means. The crypto-virus is poorly scripted and will most likely be decrypted very soon. Even if you decide to pay the ransom of 0.1337 BTC ($990 at the time of the writing), you are not guaranteed to get your files back.

Also, you will be supporting malicious activity and urge hackers to create more ransomware. Instead, remove the H34rtBl33d virus from your computer and then proceed with file recovery procedure.

The safest way to recover your files is by restoring them from a remote server (like Cloud, OneDrive, Dropbox, etc.). Alternatively, you can also use an external hard drive that is not connected to your computer. If you have no backup, however, you can try some of the alternative methods we suggest below.

Finally, we do not recommend manual H34rtBl33d removal. Even if it is poorly scripted, the damage caused to the computer by tampering with essential system files might be devastating. Therefore, we suggest you employ a reputable anti-virus program (we recommend Reimage, Malwarebytes Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security) and scan your computer thoroughly.

Be careful when opening emails from unknown sources – ransomware can be hidden inside

The most prominent ransomware distribution method is spam emails. Hackers typically use clever social engineering skills to manipulate victims into opening the attached file containing the devastating payload of the virus.

The email author usually pretends to be an important entity from a high-profile organization, like a bank or governmental institution. Additionally, users are urged to open the attached file quite aggressively. To avoid infections, make sure you scan each attachment before you open it. Also, you should learn to recognize signs and symptoms of a phishing email.[2]

Security experts[3] warn that torrent and other peer-2-peer websites can contain devastating viruses inside the installers. Therefore, we highly suggest you never visit such sites and download the software and its updates from legitimate sources only.

Eliminate H34rtBl33d ransomware virus for good

As we already mentioned, the virus is poorly written. Nevertheless, you should remove the H34rtBl33d virus from your machine immediately as it can make your computer vulnerable to other infections.

You should not attempt manual H34rtBl33d removal. Instead, download and install Reimage, Malwarebytes Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security. Before scanning your system, make sure security software is up to date. Remember that malware can prevent a normal startup up anti-virus program. Therefore, reboot your PC in Safe Mode with Networking before starting the elimination procedure.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall H34rtBl33d ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage
Alternate Software
Plumbytes Anti-Malware
We have tested Plumbytes Anti-Malware's efficiency in removing H34rtBl33d ransomware (2018-04-03)
Malwarebytes
We have tested Malwarebytes's efficiency in removing H34rtBl33d ransomware (2018-04-03)
Hitman Pro
We have tested Hitman Pro's efficiency in removing H34rtBl33d ransomware (2018-04-03)
Malwarebytes
We have tested Malwarebytes's efficiency in removing H34rtBl33d ransomware (2018-04-03)

To remove H34rtBl33d virus, follow these steps:

Remove H34rtBl33d using Safe Mode with Networking

Ransomware is a deadly malware attack that might not forbid the normal startup of anti-spyware program. Therefore, boot up your PC in Safe Mode with networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove H34rtBl33d

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete H34rtBl33d removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove H34rtBl33d using System Restore

You can try to recover from H34rtBl33d damage by using System Restore:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of H34rtBl33d. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that H34rtBl33d removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove H34rtBl33d from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

You should never try to contact cybercriminals. Just think about it – if their methods are successful, they will be willing to create more viruses to extort money out of victims. Therefore, try these file recovery methods instead.

If your files are encrypted by H34rtBl33d, you can use several methods to restore them:

You can try Data Recovery Pro to get your damaged files back

Data Recovery Pro is mainly used to fix corrupted or accidentally deleted files. However, sometimes this tool can help with ransomware-affected file recovery. So try it out.

Windows Previous Versions feature might be useful too

If you had system restore enabled before the attack happened, it is highly likely that this method will work for you.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might help you as well

If you were lucky enough and the crypto-virus did not delete shadow volume copies – ShadowExplorer will be able to help you with file recovery.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryptor is not available yet

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from H34rtBl33d and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References