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  (99/100) ransomware virus. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Ransomware

Should you contact

The newest variant of the Globe ransomware — the virus has been spotted on the web. The virus is named after the contact email that the cyber criminals indicate in the ransom note after the malicious code encrypts computer files. Sounds confusing? Let us start from the very beginning. malware is a cyber infection which gains unauthorized access to the computers and uses complex algorithms to encrypt the containing files. The experts have not managed to decrypt these AES and RSA algorithms just yet. Naturally, the files on which these codes will be used are unlikely to be recovered either. shares this particular file encryption practice with hundreds of other ransomware programs including the famous Locky virus, Cryptolocker or What all of these infections also have in common is the fact that they demand payment for the private file decryption key. Without the key, the files which will have an .xtbl extension added to them will be undecryptable. That is why these ransom-demanding malware have earned themselves a ransomware title. Of course, collaboration with cyber criminals rarely ends well. Users who decide to redeem their data by paying up often report about being scammed. They lose their data as well as their money as the criminals disappear without a trace. Cyber security experts and even federal law enforcement representatives urge users to abstain from obediently opening their wallets and report such incidents immediately. On our behalf, we also recommend carrying out the removal as soon as possible. Use Reimage antimalware software to fix your computer. virus picture

Questions about ransomware virus

The main question ransomware victims have is whether the criminals can be caught and brought to justice. Unfortunately, the hackers use techniques to remain anonymous and are actively working to eliminate all the possibilities of having their identities or location exposed to the investigators. For instance, collects the ransom money through an anonymous TOR network — a common platform for the cyber criminals to carry out their malicious activities without being caught. Currently, they demand somewhere between 300 to 900 USD which must be transferred in Bitcoins. But how do the victims know what to pay and where? Here we should elaborate a bit more about the ransom note strategy mentioned at the beginning of the article. Ransomware use various techniques to inform users about what happened to their computers and give further instructions on how to fix them. Some place the ransom note instead of the regular desktop picture, some initiate lock screens, while others drop text files or generate pop-ups to explain the situation to the victim. belongs to the latter group. It creates a file called How to restore files.hta on the infected computer’s desktop and every infected folder. The file opens a pop-up on which the user is briefly informed to contact in order to recover files. Though it may all seem quite professional, please remember that you are dealing with the cyber criminals after all, which means you can expect anything from them. Thus, we strongly advise you to remove from the computer rather than encourage further malicious activities by sending the hacker financial support.

Methods of protecting your computer from ransomware:

Though ransomware infections are among the most aggressive and unpredictable cyber threats out there, knowing how the main principles they operate on can help you to avoid being infected. For instance, did you know that and most of other ransomware infections spread via mail? Yes, they can one day pop up in your inbox, so you have to learn how to recognize them. Most of the time, malicious emails settle down in the Spam folder, but some of the most deceptive ones can find their way into your regular inbox too. So be sure not to open unfamiliar emails or download their attachments. can also sneak into your computer via peer-to-peer downloads, fake software updates or Trojans. So careful behavior online and proper antivirus protection should be your top priorities.

How to remove and recover the lost data:

As you may have already figured it out yourself, virus is not a program to mess around with. It can permanently destroy your files and leave you with a corrupt computer system. Thus, removal should not be carried out by non-professionals. But that does not necessarily mean that you will have to pay money to some computer technician. Reputable antivirus programs are just as good at eliminating ransomware viruses. And all that you have to do is initiate a full system scan. As for the data recovery, keep in mind that it can be carried out when you remove from your computer fully. When you take care of that, you can try out data recovery methods indicated below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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To remove virus, follow these steps:

Remove using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

Unfortunately, has not yet been decrypted. Thus, we have prepared a couple of methods which could help you recover the data. We do advise following these techniques before attempting to pay the virus creators — maybe you still have a chance of decrypting files for free.

If your files are encrypted by, you can use several methods to restore them:

Data Recovery Pro method

You can use a professional data recovery tool like Data Recovery Pro to redeem files locked by We have provided a brief tutorial to guide you through this process: 

Windows Previous Versions method

Windows Previous Versions method is not a quick one but it can help you recover files locked by There is a condition — the System Restore feature should have been enabled before the virus attack for this method to work. 

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer method

Files locked by may be possible to recover from the Volume Shadow Copies which are normally stored on the computer. To extract these copies, you will need software like ShadowExplorer. Below you will learn how to use this tool and, hopefully, recover your data:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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