ransomware / virus virus Removal Guide

What is ransomware virus?

Should you contact

The newest variant of the Globe ransomware — the virus has been spotted on the web. The virus is named after the contact email that the cyber criminals indicate in the ransom note after the malicious code encrypts computer files. Sounds confusing? Let us start from the very beginning. malware is a cyber infection which gains unauthorized access to the computers and uses complex algorithms to encrypt the containing files. The experts have not managed to decrypt these AES and RSA algorithms just yet. Naturally, the files on which these codes will be used are unlikely to be recovered either. shares this particular file encryption practice with hundreds of other ransomware programs including the famous Locky virus, Cryptolocker or What all of these infections also have in common is the fact that they demand payment for the private file decryption key. Without the key, the files which will have an .xtbl extension added to them will be undecryptable. That is why these ransom-demanding malware have earned themselves a ransomware title. Of course, collaboration with cyber criminals rarely ends well. Users who decide to redeem their data by paying up often report about being scammed. They lose their data as well as their money as the criminals disappear without a trace. Cyber security experts and even federal law enforcement representatives urge users to abstain from obediently opening their wallets and report such incidents immediately. On our behalf, we also recommend carrying out the removal as soon as possible. Use FortectIntego antimalware software to fix your computer. virus picture

The main question ransomware victims have is whether the criminals can be caught and brought to justice. Unfortunately, the hackers use techniques to remain anonymous and are actively working to eliminate all the possibilities of having their identities or location exposed to the investigators. For instance, collects the ransom money through an anonymous TOR network — a common platform for the cyber criminals to carry out their malicious activities without being caught. Currently, they demand somewhere between 300 to 900 USD which must be transferred in Bitcoins. But how do the victims know what to pay and where? Here we should elaborate a bit more about the ransom note strategy mentioned at the beginning of the article. Ransomware use various techniques to inform users about what happened to their computers and give further instructions on how to fix them. Some place the ransom note instead of the regular desktop picture, some initiate lock screens, while others drop text files or generate pop-ups to explain the situation to the victim. belongs to the latter group. It creates a file called How to restore files.hta on the infected computer’s desktop and every infected folder. The file opens a pop-up on which the user is briefly informed to contact in order to recover files. Though it may all seem quite professional, please remember that you are dealing with the cyber criminals after all, which means you can expect anything from them. Thus, we strongly advise you to remove from the computer rather than encourage further malicious activities by sending the hacker financial support.

Methods of protecting your computer from ransomware:

Though ransomware infections are among the most aggressive and unpredictable cyber threats out there, knowing how the main principles they operate on can help you to avoid being infected. For instance, did you know that and most of other ransomware infections spread via mail? Yes, they can one day pop up in your inbox, so you have to learn how to recognize them. Most of the time, malicious emails settle down in the Spam folder, but some of the most deceptive ones can find their way into your regular inbox too. So be sure not to open unfamiliar emails or download their attachments. can also sneak into your computer via peer-to-peer downloads, fake software updates or Trojans. So careful behavior online and proper antivirus protection should be your top priorities.

How to remove and recover the lost data:

As you may have already figured it out yourself, virus is not a program to mess around with. It can permanently destroy your files and leave you with a corrupt computer system. Thus, removal should not be carried out by non-professionals. But that does not necessarily mean that you will have to pay money to some computer technician. Reputable antivirus programs are just as good at eliminating ransomware viruses. And all that you have to do is initiate a full system scan. As for the data recovery, keep in mind that it can be carried out when you remove from your computer fully. When you take care of that, you can try out data recovery methods indicated below.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of virus. Follow these steps

Manual removal using Safe Mode

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

Unfortunately, has not yet been decrypted. Thus, we have prepared a couple of methods which could help you recover the data. We do advise following these techniques before attempting to pay the virus creators — maybe you still have a chance of decrypting files for free.

If your files are encrypted by, you can use several methods to restore them:

Data Recovery Pro method

You can use a professional data recovery tool like Data Recovery Pro to redeem files locked by We have provided a brief tutorial to guide you through this process: 

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by ransomware;
  • Restore them.

Windows Previous Versions method

Windows Previous Versions method is not a quick one but it can help you recover files locked by There is a condition — the System Restore feature should have been enabled before the virus attack for this method to work. 

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer method

Files locked by may be possible to recover from the Volume Shadow Copies which are normally stored on the computer. To extract these copies, you will need software like ShadowExplorer. Below you will learn how to use this tool and, hopefully, recover your data:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity. While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful Private Internet Access VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important – recover your lost files

Ransomware is one of the biggest threats to personal data. Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as Data Recovery Pro can also be effective and restore at least some of your lost data.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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