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Remove virus (Easy Removal Guide)

removal by Julie Splinters - - | Type: Adware

The annoying behavior of scam virus imitates Microsoft support help to deceive users into thinking that their computers have been severely infected. It is a common scaring technique among gearheads who expect credulous users into playing according to their scenario. The essence of such tech support scams is to convince you into calling a specific number [1]. Later on, you will be connected to a supposed Microsoft tech support expert. After all, you might be either charged with an enormous bill after such “technical assistance” or purchase completely futile applications. You can remove effectively with an anti-spyware tool Reimage Reimage Cleaner .

Questions about virus

It is likely you might come across this sort of virus while visiting web pages crammed with adware or other malignant elements. After this web site emerges, a female voice will inform you that your computer has been infected with spyware and viruses and you need to dial 1-844-257-9402 to have technician eliminate the infections for you. What is more, it also threatens users to call the number within 5 minutes; otherwise, their devices will be disabled. Luckily, in this case, malware acts more like adware. While mainly tech support scams are not severe threats, some ransomware threats include certain peculiarities of it [2]. Less experienced users might get puzzled identifying which is which. When 5 minutes pass, nothing happens. However, this malware has some screen locker’s features as you cannot simply exit the web page. You do not need to follow any extra guidelines to exit the virus web page, just click on “prevent this page from creating additional dialogues.” works like a tech supoort scam

As common for such type of malware, the notification alerts that if you do not take the necessary measures, your Facebook login, credit card details, and other essential private information might leak to the supposed “cyber criminals.’ Verily, the Facebook topic is especially sensitive topic taking into account recent rampage of Locky ransomware on this social network [3]. If you, after all, call the scammers you might be either misguided through a series of “malware removal” steps. There are two scenarios: either the gearheads remove the very adware which causes these Helpline-9 fake alerts or persuades you into installing a useless or shady program which, on the contrary, might increase the number of system vulnerabilities. There have been hundreds of new scams appearing, so such increase attracted the attention of official institutions. So when redirect activates, ignore and exit the web page. Federal Trade Commission is determined to stop the hackers from earning millions of profits from such activity [4].

When did this malware occupy your device?

Some tech support scams disguise in corrupted domains. In order not to get assaulted by such infections, you should install an anti-spyware application which reduces the risk of getting entangled by hijack. Alternatively, if a tech support scam operates more like an adware-type application, then it is likely to disperse via free applications, specifically, file converters or image editing software. Specifically, unwanted elements are hidden under “Basic” installation mode. If you want to see all optional applications, choose “Advanced” settings. Likewise, you will spot potentially fraudulent application before they tiptoe on the device. Now let us move on to removal.


While in some cases tech support scammers crack up after getting exposed [5], other types of malware might wreak havoc in a way. virus does not inflict significant damage on your device, but you should not hesitate with its elimination. You can choose either automatic or manual termination or combine them both. Automatic removal happens faster if you install an anti-spyware application. Do not forget to update it. Alternatively, you may opt for manual guidelines. Carefully follow the steps to remove from the device.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove virus, follow these steps:

Eliminate from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove virus from Microsoft Edge

Opt for the additional method to eradicate all possible registry entries implanted by the adware.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Delete from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. pandaBrother8 says:
    December 22nd, 2016 at 6:15 am

    For a moment I panicked when I couldnt exit the web page. Luckily that function “prevent from creating additional dialogues” helps…

  2. SamL.4 says:
    December 22nd, 2016 at 6:16 am

    In comparison, this scam is quite weak. Lucky us!

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