HTML:RedirME-inf (Virus Removal Instructions) - Free Guide

HTML:RedirME-inf Removal Guide

What is HTML:RedirME-inf?

HTML:RedirME-inf is a false positive by Avast or AVG anti-virus, although it might indicate malware

HTML:RedirME-inf HTML:RedirME-inf is heuristic detection that describes a trojan horse on Avast and AVG anti-malware engines

HTML:RedirME-inf is a detection name for a potentially malicious threat when users visit particular websites, although they are not necessarily dangerous. In most of the cases, users complained that their AVG or Avast anti-malware software start spamming Google Chrome, Mozilla Firefox, Internet Explorer, or another browser with HTML:RedirME-inf Trj warnings.

It is likely that the detection of HTML:RedirME-inf is a false positive[1] due to specific bugs within software updates for the engine. Back in 2011, Avast users were greatly affected by this issue, although the security firm quickly released a patch which stops the inadequate spam of detection which occurred on almost all legitimate websites.

Nevertheless, users started complaining again seven years later, as AVG was marking xml.plaimedia.com site as malicious, even though users never visited it, and prompts came when they were using sites like google.ca. All in all, if the detection is not a false positive, HTML:RedirME-inf removal should be performed immediately, as trojans are highly dangerous cyber infections.

Name HTML:RedirME-inf
Type Trojan horse or a false positive
Risk factors Sensitive data disclose to hackers, money loss, further malware infection, etc.
Symptoms Rarely any symptoms are displayed apart from the AV detection
Infiltration Software bundles, third-party sites, spam emails, web injects, exploits, etc.
Removal Use reputable anti-malware software to terminate the trojan
Other resolutions If it is a false positive, you should update security software database or add an exclusion

Users are confronted with the following message:

We've safely aborted connection to xml.plaimedia.com because it was infected with HTML:RedirME-inf [Trj]

While it is possible that the detection is a false positive, you should not simply ignore it. The definition was put up for a reason, and that it does not mean that the real HTML:RedirME-inf [Trj] trojan infection is not possible.

If that is the case, HTML:RedirME-inf virus can perform a variety of functions on the host machine:

  • Modify Windows registry;
  • Schedule and run new tasks;
  • Insert new processes and files;
  • Record keyboard inputs;
  • Take screenshots;
  • Give the attacker remote access;
  • Upload additional malware payloads, such as ransomware.

Without a doubt, excessive spying might not only result in unexpected money loss, login credential disclosure, compromised credit history, but also identity fraud or theft. Therefore, it is vital to remove HTML:RedirME-inf before it can cause any of the mentioned damages.

 HTML:RedirME-inf trojanHTML:RedirME-inf is a trojan horse that can record sensitive information about infected users, although can also be a false positive

To do that, users should scan their devices with an anti-malware program, and it would be best to do that while in Safe Mode. We explain how to do that in the instructions below. After that, it is strongly recommended to use ReimageIntego for a swift recovery.

However, make sure you first make sure that HTML:RedirME-inf is not a false positive. To do that, scan that detected file with tools like Virus Total, or use an alternative security application, such as SpyHunter 5Combo Cleaner.

Avoid trojan infections with the help of industry experts advise

Trojans are intrusive in nature, so they can perform a variety of system modifications, all while harvesting the most sensitive user information and not showing any signs of the activity whatsoever. For that reason, malware can lurk inside the machine for months before it is detected – if no adequate security measures are practiced, that is.

Users should be aware that negligence when it comes to online safety can result in drastic consequences, such as money loss, data loss, and other sensitive details expose to malicious actors. Thus, to avoid such consequences, you should take the advice from German security experts:[2]

  • When checking your email, never open attachments or click on links if it comes from an unknown sender;
  • Email spoofing[3] can make a fraudulent email look like it's coming from a legitimate source – keep that in mind and apply the previous rule;
  • Use strong passwords for all your accounts and never reuse them;
  • Enable two-factor authentication where possible;
  • Update your operating system as soon as security patches are released;
  • Install anti-malware software with a built-in real-time protection feature;
  • Do not download pirated software, cracks, and keygens;
  • Enable ad-block but do not forget to add exceptions for sites you want to support.

HTML:RedirME-inf detectionHTML:RedirME-inf is not a new threat, and has been around at least since 2011

Remove HTML:RedirME-inf malware from your computer

Many reports has suggested that HTML:RedirME-inf [Trj] is, in fact, a false positive. These inconsistancies can happen from time to time, because certain files or installed programs might display a behavior that looks similar to malware. In such a case, anti-virus engine detects it as malicious and flags it. To make sure it is not a false detection, use another malware scanner.

If you are sure that the detection is not a false positive, you should not delay HTML:RedirME-inf removal. Because the infection is a trojan, it is not recommended trying to terminate it manually, as it performs deep modifications within the system, and only IT expert would be able to do such a tanks.

Thus, use anti-malware software to remove HTML:RedirME-inf virus. Before you perform a scan, enter Safe Mode with Networking as explained below.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of HTML:RedirME-inf. Follow these steps

Manual removal using Safe Mode

To remove  HTML:RedirME-inf virus, you should enter Safe Mode with Networking and perform a full system scan:

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
    Settings
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
    Reboot
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.
    Startup

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Downloads
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):

    %AppData%
    %LocalAppData%
    %ProgramData%
    %WinDir%

After you are finished, reboot the PC in normal mode.

Remove HTML:RedirME-inf using System Restore

You can also use System Restore to terminate the infection:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of HTML:RedirME-inf. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with ReimageIntego and make sure that HTML:RedirME-inf removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from HTML:RedirME-inf and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting trojans

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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