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Remove Jokeroo ransomware (Removal Guide) - May 2019 update

removal by Gabriel E. Hall - - | Type: Ransomware

Jokeroo is a notorious ransomware which is using scamming techniques to leave victims with nothing

Jokeroo ransomware

Jokeroo is a ransomware-as-a-service offering its code as a convenient way to launch cryptoviruses.[1] This threat has been actively spread via underground hacking sites or social networks, including Twitter.[2] The ransomware virus first pretended to be a variant of the infamous GandCrab and presented itself as a GandCrab RaaS on an underground website, known as However, sometime after that, the cybercriminals changed the name to Jokeroo RaaS and started advertising it on the Twitter social network. Recently, virus developers started claiming that they were seized by the Royal Thai Police, the Dutch National Police, and Europol. However, this is far from true and such declarations are, most likely, used to leave people with no money and no encryption key.

Name Jokeroo
Type Ransomware/RaaS
Also known as Its developers were claiming that the virus is GandCrab RaaS
Infiltration sources Spam, infected links, illegal sites
Main goal To convince users to pay for the encryption key
Price The membership for the RaaS costs from $90 to $600, the ransom varies 
Detection If infected, don't pay the ransom. Virus developers are now using an exit scam to leave users with no data, money, and decryption key. Use Reimage Reimage Cleaner Intego to scan your machine for ransomware files and then use backups to recover your data

The bad guys hiding behind Jokeroo ransomware have one main goal – to spread their infection as far as possible. To achieve such goal, cybercriminals try to convince other hackers to spread the ransomware infection further to other users. Crooks offer to buy a membership package which includes different abilities and costs from $90 to $600.

Talking about the $90 price membership, the affiliate receives a big variety of functions which are included in the package. He/she becomes able to choose the encryption extension, create a ransom message, generate one new ransomware virus of his/her own, manual spreading, also demanding and receiving a ransom in Bitcoin which 15% goes to the cybercriminals' pockets:

You can change and customize your ransomware
Name of the project
Change the demand of ransom
Change all the logo, An icon in format .ICO, Remove the jokeroo logo
You can choose the extension
A description to help the victim in format .TXT
Ransomware update manually
You can create 1 ransomware
The victim can pay you in Bitcoin
Withdrawal in Bitcoin
You can infected in unlimited
You will have news about the dashboard
Undetectable by AV update regularly
Spread manually
Show the IP of the victim
We will touch 15% fees ransom
You will be able to manage all the victims since the dashboard
Display: CD key, PC Name, Encrypted files, Operating System (OS)
Lifetime license !

However, talking about users who decided to benefit from Jokeroo ransomware, they additionally are offered to buy more functions for $300 or $600. For such a free, potential hackers can receive Salsa20 encryption algorithm to make victim's files useless, an ability to use a set of different ransomware versions and different type of cryptocurrency, not only Bitcoin, used as a ransom, etc.

Unfortunately, all these techniques can increase the chances of getting infected. While at the moment hackers are claiming that they were blocked by different authorities, there is a higher chance that hackers are working on an exit scam technique. In this case, hackers claim that they were locked and vanish away with money collected from victims.[3]

However, if you ever suspect that this ransomware virus has entered your system in some type of way, you should take immediate actions to terminate it from the system. The longer it stays, the more files you can lose without a chance to recover them. There is a high chance that hackers can't recover users' data and that there is no decryptor created by them.

To detect malicious content, use anti-malware programs, such as Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner. After that, remove Jokeroo from your machine automatically. For recovering your files, use third-party tools provided at the end of this post. We cannot guarantee that they will help, but you should try them at first. The easiest way to get your data back is by using backups saved in external drives or clouds. However, Jokeroo ransomware removal should be your first step after being infected.

Jokeroo virusJokeroo ransomware - a RaaS which is using scams to leave victims with no files and money

The ransomware-related payload is mostly found in spam messages

If you have ever been infected with a dangerous file-encrypting threat, you might have wondered from where it had come. According to computer specialists,[4] ransomware is a virus form which is capable of tricking naive people and invading the system by convincing users to open suspicious payload that comes attached to email messages.

Crooks often attach an infected executable file or any other type of document to a spam message.[5] They also might insert a damaging hyperlink inside the email letter itself. Additionally, these hackers sometimes pretend to be from reliable and well-known organizations and send their letters to the inbox section which gives the look of legitimacy.

We recommend deleting all email messages that look questionable to you and investigating all that you were not expecting to receive. Additionally, you should get an antivirus program on your computer system and scan all email attachments to check if they are safe to download and open or if something malicious is hiding in them.

Terminate Jokeroo ransomware if you have found it on your machine

If, in any case, you discover Jokeroo ransomware on your system, we recommend performing virus elimination. Don't deal with virus developers as this threat has been spread as a RaaS, so there is no information about virus developers. Besides, there is a high chance that they will be very unprofessional as the membership can be bought for $90.

Jokeroo removal can be performed by downloading and installing one of these tools:

This software will allow you to perform a full system scan and find all hazardous payload that might be hidden in different locations of the infected computer. Additionally, use the following methods after Yokeroo removal to recover your encrypted data. 

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Jokeroo virus, follow these steps:

Remove Jokeroo using Safe Mode with Networking

Activating the Safe Mode with Networking feature will allow you to disable all malicious activities that are being performed by Jokeroo ransomware virus on your computer:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Jokeroo

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Jokeroo removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Jokeroo using System Restore

The System Restore feature can help you to deactivate the file-encrypting virus on your infected Windows computer system. Follow these instructing steps if help is needed:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Jokeroo. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Jokeroo removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Jokeroo from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If Jokeroo ransomware virus has managed to touch some of your files on the infected computer system, you should try data recovery methods to restore the blocked information back to its starter position.

If your files are encrypted by Jokeroo, you can use several methods to restore them:

The Data Recovery Pro tool might help you with file restoring:

Try using this method to recover some of your encrypted files. Perform each step exactly as shown in the instructions in order to reach the best results possible.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Jokeroo ransomware;
  • Restore them.

Using the Windows Previous Versions feature tool might help you with data recovery purposes:

This method is created to take care of your encrypted data and bring it back to normal. However, you need to know that the tool might not work properly if you did not activate the System Restore feature in the past.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use the Shadow Explorer tool to restore some of your data:

If the ransomware virus did not eliminate Shadow Volume Copies of your encrypted files, you can give this data recovery method a try.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

No original Jokeroo ransomware decryptor has been released yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Jokeroo and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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