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KwaakLocked ransomware. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Ransomware

KwaakLocked – ransomware-type virus that first showed up in 2015

KwaakLocked ransomware
KwaakLocked is a ransomware which is related to the infamous HiddenTear virus

KwaakLocked is a file locking virus and is a variant of the infamous HiddenTear ransomware. Malware uses the AES-256[1] encryption algorithm to encrypt files and appends .kwaaklocked file extension, making them unusable. As soon as that is done, the virus drops a ransom note READ_IT.txt into each of the affected folders. Nevertheless, the message does not tell much; Therefore, security experts believe that this threat is still under development.

SUMMARY
Name KwaakLocked
Type Ransomware
File extension .kwaaklocked
Ransom note READ_IT.txt
First spotted August 2015
Ransom size Unknown, although demanded in Bitcoins
Desitribution Spam emails, malicious websites, cracked software, etc.
Elimination Automatic only – download and install Reimage or Malwarebytes

The malicious payload is carried inside spam email[2] attachments. Computer users might get a suggestion to open the attachment by enabling macro function, which should never be allowed. Additionally, malicious emails can contain hyperlinks that can automatically download and install KwaakLocked ransomware. The fake messages can come as invoices, bank statements, and similar.

When the installation is finished, KwaakLocked virus scans the system and looks up for files to encrypt. It skips system files, and some other file types, however. The virus targets personal data, including databases, Excel spreadsheets, images, video and audio files, etc. The example of the encrypted file is as follows: picture.jpg is turned into picture.jpg.kwaaklocked, making it unusable. 

To decrypt files, users need a decryption key that is sent to Command and Control server used by hackers. Nevertheless, there are other ways to get files back. But before that, you need to make sure that KwaakLocked removal is performed promptly. For that, we advise using Reimage or Malwarebytes anti-malware software.

What is particularly interesting is that the ransomware authors do not give any information about where the Bitcoins should be transferred to, neither do they provide any contact email:

Files has been encrypted with kwaak
Send me some bitcoins

Nevertheless, even if contact details would be provided, users should always ignore hackers, as they are known to even ignore victims after payment is transferred. Thus, users may end up with no access to their files, as well as wasted money. Besides, paying cybercriminals may promote to lock up more PCs in order to receive more payments.

The Kwaaklocked virus might appear as “hidden-tear.exe” on the infected system's Task Manager, and different AV engines detect the malware under different names, including Ransom.HiddenTear!g1, Gen:Heur.Ransom.HiddenTears.1, Ransom.HiddenTear/Variant etc. 

The virus is also known to delete Shadow Volume copies from the targeted machine, although in some cases the virus may fail to accomplish that. Nevertheless, there are numerous ways you can try to recover your files, including using third-party software. Nevertheless, you have to remove KwaakLocked from your computer before you make attempts to recover your data. Otherwise, the backup data will be encrypted as well.

Ways ransomware gets onto your PC

Ransomware type of virus secretly invades your computer system. Unknown third party software, dubious websites and spam emails are the most common ways how ransomware gets established. When the installation is done, the virus will eliminate all the actions that your anti-virus or other security programs are trying to do against it. Also, your PC can get infected by malware when you open pages of dubious content (pornography, gambling, adult-dating sites, etc.). Security experts[3] advice to avoid ransomware by following these simple tips:

  • Do not click on suspicious links, especially in file-sharing sites;
  • Delete all suspicious programs that you find on your PC;
  • Decline all offers to download/install unknown third-party programs;
  • Avoid opening spam emails;
  • Update all software on your computer 
  • Install an anti-virus program and make sure it is always up-to-date.

Kwaakloded ransomware removal steps

Ransomware is a serious threat and is relatively difficult to eliminate. Thus, in order to remove Kwaakloded ransomware, you will need a strong anti-virus tool. You can proceed with the elimination by downloading and installing one of these anti-malware programs:

Do not try to perform manual Kwaakloded removal, as any attempt will result in a failure. Besides, you can damage your machine even more if you delete or misplace certain system files.

Only after the malware is out of the system, you can start file recovery procedure. Please look below for further instructions.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
Press mentions on Reimage
Alternate Software
Malwarebytes
Alternate Software
Malwarebytes

To remove KwaakLocked virus, follow these steps:

Remove KwaakLocked using Safe Mode with Networking

To eliminate KwaakLocked virus properly, enter Safe Mode with Networking:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove KwaakLocked

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete KwaakLocked removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove KwaakLocked using System Restore

You can also get rid of the malware using System Restore function:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of KwaakLocked. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that KwaakLocked removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove KwaakLocked from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by KwaakLocked, you can use several methods to restore them:

Try Data Recovery Pro

Data Recovery Pro is a tool designed to restore accidentally deleted or currupted files. Nevertheless, experts observed this software of being capable of recovering files which were locked by ransomware.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by KwaakLocked ransomware;
  • Restore them.

Using Windows Previous Versions feature may be helpful

You can only recover files one-by-one. Thus, a recovery of large amount of data may be impossible.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer – a tool that may restore your files

Usually KwaakLocked deletes Shadow Volume copies. In same cases, ransomware fails to do so. Thus, we recommend trying this tool.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Ne decryptor is available yet

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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References