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Remove LIZARD ransomware (Virus Removal Guide) - Free Instructions

removal by Julie Splinters - - | Type: Ransomware

LIZARD ransomware – cyber infection that might result in complete data compromise

LIZARD ransomwareLIZARD ransomware is a file-encrypting virus that might result in a permanent loss of pictures, documents, and other important data

LIZARD ransomware is a malicious program that attacks Windows computers by locking all non-system files, such as pictures, videos, music, documents, etc. Malware, which belongs to Flamingo virus family, uses sophisticated encryption tactics by utilizing both AES and RSA[1] algorithms, which also appends each of the files with .LIZARD extension, as well as additional stings, containing the user ID and the contact email. Suchlike files lose distinctive icons and become fully inaccessible.

While the .LIZARD files are unavailable, it does not mean that they are corrupted. It becomes apparent as soon as malware delivers a ransom note #READ ME.TXT – the attackers demand payment in Bitcoin in order to recover a unique decryption software which, once used, could unlock all the files on the computer.

But before that, victims are asked to send threat actors their personal ID and a test file for decryption via the LizardInfo@yandex.ru or LizardSup@tutanota.com emails. Nonetheless, we do not recommend contacting the attackers because they might not deliver the required decryption tool. Check out the alternative methods we provide below instead and take care of LIZARD ransomware removal first.

Name LIZARD ransomware
Type Ransomware, data locking malware, cryptovirus
Malware family Lizard ransomware 
Encryption method A combination of RSA and AES is used to lock all non-system and non-executable files on the host machine
File extension Malware uses a three-part extension, which consists of a contact email, user ID (appended before the file name), and a .LIZARD extension. Example of an encrypted file: [LizardInfo@yandex.ru][id=460B22EA]picture.jpg.LIZARD
Ransom note #READ ME.TXT 
Contact LizardInfo@yandex.ru or LizardSup@tutanota.com 
File Recovery If no backups are available, recovering data is almost impossible. Nonetheless, we suggest you try the alternative methods that could help you in some cases – we list them below
Malware removal Perform a full system scan with powerful security software, such as SpyHunter 5Combo Cleaner
System fix Malware can seriously tamper with Windows systems, causing errors, crashes, lag, and other stability issues after it is terminated. To remediate the OS and avoid its reinstallation, we recommend scanning it with the ReimageIntego repair tool

Flamingo ransomware, which is a relatively new strain, first showed up in September 2020. This is the first version which uses .LIZARD extension. While it is yet unknown which actors are behind the strain, it seems like they are determined to keep going, as already four versions have been released within just a couple of months. It is not surprising since the ransomware business is extremely lucrative,[2] and many criminals are keen to grab some cash.

As soon as the LIZARD virus gains access to a Windows machine, it begins changing the way it operates. One of the main goals of the threat is to ensure that the file encryption process is successful, so it immediately attempts to break into Windows defenses and delete Shadow Copies. The virus also drops several hundred malicious files on the system and changes the Windows registry, as well as several other sectors.

While malicious files can be deleted during LIZARD ransomware removal, some system damage sustained during the attack could remain. Hence, security experts[3] recommend using ReimageIntego or another repair tool that might return your Windows back to normal without having to reinstall it.

LIZARD ransomware virusLIZARD ransomware is a crytovirus that stems from the Flamingo malware family

As soon as malware finishes with the system changes, it begins the encryption process. Most viruses of such type simply append a standalone extension or add additional components to each of the files. However, this malware uses a little bit different method – it appends the user ID and the email before the file name, followed by .LIZARD extension.

Data encryption process only lasts a moment, and a ransom note is delivered soon after, which reads:

———-[ All your data is encrypted by a strong encryter L!zarD ]———-

=========================== # Unique ID : 460B22EA
=========================== # E-mail : LizardInfo@yandex.ru

================================================================================
” PLEASE BE CAREFUL ” :
if your data is important to you, And you want to make a payment, be sure
to send us a test file first(3 Mb),And make sure we have the ability to
open your files(Decrypt test files).So first send the test file to prove
that we can decrypt your files, Then make a payment (Buy BTC) and receive the
decryption tool (Send Decrypter).
================================================================================
If you do not receive a reply after sending us an email,
please send an email to the second email address.
second E-mail : LizardSup@tutanota.com
================================================================================

As evident, the attackers want to make victims trust them, as they offer free test decryption solution. However, we recommend you do not trust hackers, as they might take your money and never deliver the decryption tool. Instead, remove LIZARD ransomware with SpyHunter 5Combo Cleaner, Malwarebytes, or another reputable security software and attempt to recover data in different ways – we provide a few solutions below.

Ransomware distribution methods: learn to protect yourself

Many users who get infected with ransomware are quite shocked. This is because most ransomware victims never encountered such an infection before. This also makes many believe that they can recover .LIZARD files as soon as they scan their computers with anti-malware. Unfortunately, that is far from the truth, as crypto-malware after-effects remain present even after the virus is deleted. In other words, you won't get your files back just because you remove the infection from your computer (although this is a necessary procedure regardless). If no backups are available, data recovery possibilities are very limited, unfortunately.

Therefore, it is best to avoid ransomware infiltration in the first place – here are some tips that you should take into consideration each time you turn on a PC connected to the internet:

  • Install powerful anti-malware software and keep it updated;
  • Never download software cracks or pirated program installers;
  • Do not allow documents attached to unknown emails to run macros on your system (“Allow Content” feature);
  • Update your operating system and all the installed software regularly;
  • Use secure and complex passwords for all your accounts and never leave your WiFi opened to everyone;
  • Backup your most important files on a regular basis – this is the easiest way to recover from a ransomware attack.

Get rid of LIZARD virus and only then proceed with data recovery

If you have no backups available, it is important you do not proceed with LIZARD ransomware removal immediately. First, you have to make sure you copy all of your most important encrypted files to a separate medium (locked data does not hold any malicious code, so it is safe to move); otherwise, the files might be permanently damaged by security software. This is also useful if you later decide to pay the ransom after all – keep in mind it is an absolute last resort, and the risk of losing your money prevails!

LIZARD virus encrypted filesLIZARD ransomware not only modifies the way files are named but also prevents users from accessing them

As soon as that is done, remove LIZARD ransomware with powerful anti-malware software, such as SpyHunter 5Combo Cleaner or Malwarebytes. If, for some reason, your security software is struggling to work due to the presence of malware, access Safe Mode with networking as explained below and perform the scan from there. Also, use ReimageIntego to remediate Windows system files, as you might face crashes, errors, or other stability issues otherwise. Finally, follow the data recovery instructions below.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove LIZARD virus, follow these steps:

Remove LIZARD using Safe Mode with Networking

You can access Safe Mode with Networking if you can not delete the virus in a normal mode:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove LIZARD

    Log in to your infected account and start the browser. Download ReimageIntego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete LIZARD removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove LIZARD using System Restore

System Restore could sometimes be useful when trying to eliminate the infection:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of LIZARD. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with ReimageIntego and make sure that LIZARD removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove LIZARD from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by LIZARD, you can use several methods to restore them:

Data Recovery Pro could help you with your files

This tool might be able to retrieve at least some files from within your hard drive.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by LIZARD ransomware;
  • Restore them.

Windows Previous Versions feature could be your choice when trying to recover .LIZARD files

If malware didn't delete automatic Windows backups, you should be able to use Windows Previous Versions feature to retrieve files one-by-one.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is here to help

Just as with the previous method, ShadowExplorer would only work if Lizard ransomware failed to delete Shadow Copies from your system.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

No decryptor is currently available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from LIZARD and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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