Remove Mhcadd ransomware (Virus Removal Instructions) - Decryption Steps Included

removal by Ugnius Kiguolis - - | Type: Ransomware

Mhcadd virus Removal Guide

What is Mhcadd ransomware?

Mhcadd ransomware – a cryptovirus with the sole purpose – money extortion

Mhcadd ransomwareMhcadd ransomware is the virus that triggers issues with the machine once files get locked and taken hostage. Mhcadd ransomware is a virus that upon gaining access to soon to be victims' computer, encrypt all non-system files and demands a ransom for decryption. All affected files are appended with .mhcadd extension, making the data unavailable to the user. Once the virus has completed step one, it creates ransom note files named “HOW TO RESTORE YOUR FILES.txt” in all contaminated folders. This malware belongs to the Snatch ransomware family.

In the ransom demand, the cybercriminals urge the victims not to try renaming encrypted files and not restart or shutdown the NAS equipment (Network-attached storage devices [1]), as that may lead to permanent data loss. To prove that they're the only ones that can decrypt the data, the perpetrators are offering to send them three files for the so-called test decryption. Two emails are provided to get in touch with the perps –, As always, we advise against meeting the criminal demands. Make sure to remove Mhcadd ransomware instead of considering the payment.

name Mhcadd ransomware
type File-locker
Family Snatch ransomware family
appended extension All non-system files are appended with an .mhcadd extension
Ransom note HOW TO RESTORE YOUR FILES.txt can be found in all encrypted folders
criminal contact details,
distribution Infected email attachments, file-sharing platforms
virus removal Powerful anti-malware software should be used to remove Mhcadd ransomware
system tune-up As soon as the Mhcadd virus removal is complete, use ReimageIntego to fix all affected system files

Instead of contacting the criminals behind Mhcadd ransomware virus, users can restore their data from backups. If they don't exist – try and keep backups from now on, on at least two separate devices, e.g., cloud, USB, or any other offline storage device.

Ransomware, worms, trojans horses[2] are just a few of the threats on the internet waiting to be downloaded. Other malware can be used to inject the payload of Mhcadd files virus on the machine. Once unaware users get tricked and download the malware from a malicious site or via spam email attachment – infection starts.

Always use dependable anti-malware software to evade dealing with cybercriminals. This way, you can avoid infections and such procedures like Mhcadd file virus termination. However, to fight the threat, you need to react as soon as possible – once you receive the demanding message.

The ransom demanding note (HOW TO RESTORE YOUR FILES.txt) contains this message:

All your files are encrypted and only I can decrypt them.
My mail is or

Write me if you want to return your files – I can do it very quickly!

Do not rename the encrypted files, because of this you can lose them forever!!!!!
To prove that we are not scammers and really can decrypt your files,
you can send three files for test decryption !!! (except databases, Excel and backups)

This will allow us to see all the history of the census in
one place and respond quickly to you.

!!! Do not turn off or restart the NAS equipment. This will result in data loss!!!

Mhcadd file virusMhcadd ransomware is the malware that marks files once they get altered.

Nowadays, powerful and trustworthy anti-malware software is a must. It will safeguard computer users' passageways on the internet. To remove Mhcadd virus, we advise using Malwarebytes or SpyHunter 5Combo Cleaner. These apps will not only automatically isolate and eliminate the virus from devices but also protect them from future attacks.

After successful Mchadd ransomware removal, use a system tune-up ReimageIntego software, to find and fix any altercations the virus has done to system files. If not attended to, these modifications could lead to devices exhibiting abnormal behavior, such as extreme lag, overheating crashing, etc.

Malware distribution methods

The most common ways cybercriminals are spreading their creations: infected email attachments, misleading ads, file-sharing platforms. When opening an email user must pay attention to a lot of details, starting from the sender. Does the user know him, does the email contain any grammatical mistakes? Does it look legitimate? Maybe something fishy stands out. Don't open the email, or even worse – the email attachment, for it could get you into heaps of trouble.

Mhcadd ransomware virusMhcadd ransomware is the one that asks for payment once commonly used files get encrypted.

File-sharing platforms, like torrent sites, is another feasible way to contaminate a computer. As the files can be uploaded by anyone who knows what's really hiding behind, e.g., Mortal Combat crack.exe or NBA2k20 game cheats. Try and avoid any illegal activation tools (aka cracks), game cheat codes, and any other suspicious material. Pay attention to details and online material, as experts[3] note.

Mhcadd virus removal instructions from infected devices

First thing's first, after anti-malware software detects the malware – remove it immediately. The longer any malware stays in your computer system, the more harm it can do, and therefore it will be harder to get your devices' performance back to normal. To remove Mhcadd ransomware, use Malwarebytes or SpyHunter 5Combo Cleaner software; it will automatically detect all its allocated files, isolate them from doing any more damage and delete them.

Mhcadd ransomware virus, as well as its whole Snatch ransomware family, is known to modify system files. Keep that in mind when you are dealing with the infection and its damage.

Even after successful Mhcadd ransomware removal, your computer could exhibit peculiar, unusual behavior, like overheating, severe lag, and so on. To eradicate any changes the malware has done to your system, use the ReimageIntego tool. It will automatically detect all modifications and revert them with a push of a button.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Mhcadd virus. Follow these steps

Manual Mhcadd removal using Safe Mode

Reboot the machine in Safe Mode with Networking, so you can remove Mhcadd ransomware with AV tool

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove Mhcadd using System Restore

System Restore is a feature that can help with virus removal, so you should try it

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Mhcadd. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with ReimageIntego and make sure that Mhcadd removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Mhcadd from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Mhcadd, you can use several methods to restore them:

Data Recovery pro is a method that can be an alternate solution for your encoded data when you do not have backups

You can use the program for Mhcadd ransomware encoded files and for accidentally deleted files

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Mhcadd ransomware;
  • Restore them.

Windows Previous versions feature is helpful with affected files

When you use System Restore in this fight with Mhcadd ransomware, you can rely on Windows Previous Versions that helps with file recovery

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is another file restoring solution

You can rely on the Shadow Volume Copies when those are not deleted by the ransomware

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Mhcadd ransomware is not decryptable

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Mhcadd and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting Mhcadd ransomware

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity. While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful Private Internet Access VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important – recover your lost files

Ransomware is one of the biggest threats to personal data. Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as Data Recovery Pro can also be effective and restore at least some of your lost data.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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