Severity scale:  
  (93/100)

Remove Nlah ransomware (Virus Removal Instructions) - Jun 2020 update

removal by Jake Doevan - - | Type: Ransomware

Nlah ransomware is a sophisticated file encrypting malware that asks for up to $980 for data redemption

Nlah ransomware virus

Nlah ransomware, first discovered by Michael Gillespie[1], is the latest family member of the Djvu ransomware family, which is positioned 229th in the list. Just like its forerunner, it uses a unique RSA algorithm to lock data on the host PC, although it uses a different extension – .nlah – to manifest the encryption. Although Emsisoft security research team developed a fully-functional Djvu decryption software, it can only decrypt files encrypted by Djvu variants launched before August 2019. Nonetheless, in case Nlah ransomware encrypted files with an offline ID, there is a chance that a different decryptor might work for you.

Nlah ransomware virus payload is usually launched after unsuspecting PC users open boobytrapped email attachments or download pirated software on P2P networks or similar sites. If the infection process is successfully initiated, it alters Windows Registry/Task Manager/Boot sequence to gain control over the system and launch the encryption algorithm smoothly. Upon that, photos, documents, and other personal property stored on the machine are locked, and the specific appending is added. This ransomware is also dubbed as .nlah file extension virus based on the suffix of encrypted files. The ransom demand varies from $490 to $980, which is disclosed in _readme.txt file or lock screen. 

Name Nlah
Type Ransomware / encryption-based malware
GENEALOGY Djvu ransomware family
List number 229th in the list
File extension .nlah file extension
Ransom note _readme.txt
Contact email  helpdatarestore@firemail.cc or helpmanager@mail.ch
Danger level High. Permanent file loss possible. Serious Windows system compromises can cause system crashes.
Symptoms Inaccessible files on the machine. Ransom file created on the desktop and non-system files. Sluggish PC's performance, high CPU usage, unresponsive AV engine
Elimination Nlah removal depends on the powerful anti-virus program
 Damage fix Use Reimage Reimage Cleaner Intego to restore the settings that have been set before the ransomware attack 

During the installation, Nlah ransomware virus payload is extracted and multiple malicious entries are scattered through multiple system's locations. Some of the components are responsible for compromising Windows OS performance, the others for launching the cipher for data lock, and the last part initiates modifications to gain persistence, and prevent removal. 

Typically, Nlah ransomware virus drops a malicious executable file in the %LocalAppData% or %AppData% and disguises it under legitimate Windows OS file names. Alternatively, it runs a Windows PowerShell command under administrative privileges, which deletes Volume Shadow Copies[2]

In many other traits, Nlah ransomware is identical to Zipe, Koti, Mzlq, Nesa, Gero, and the rest of 228 variants. However, not all of the Djvu versions are equally active. The activity of the ransomware depends mostly on its distribution technique and it seems that this latest version is likely to be persistent. Just a few hours after its release, people started reporting on Reddit[3] that their files have been encoded by this malicious crypto-ransomware. 

According to the reports, the .nlah file virus is capable of locking most of the non-system files. Upon that, it automatically creates a text file _readme.txt, which informs the victim about the following requirements: 

  • He or she has to pay the ransom that varies from $490 to $980;
  • The only currency accepted – Bitcoin;
  • The contacts of the Nlah ransomware managers – helpdatarestore@firemail.cc and helpmanager@mail.ch;
  • If the victim contacts criminals less than 72 hours after the attack, they apply the lowest price for the decryption software; 
  • This version of ransomware uses an online key protected by RSA encryption cipher. Therefore, the decrypted files cannot be recovered for free.

The original file of the ransom demand text file contains the following information:

ATTENTION!

Don't worry, you can return all your files!
All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
hxxps://we.tl/t-7m8Wr997Sf
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.
Please note that you'll never restore your data without payment.
Check your e-mail “Spam” or “Junk” folder if you don't get answer more than 6 hours.

To get this software you need write on our e-mail:
helpdatarestore@firemail.cc

Reserve e-mail address to contact us:
helpmanager@mail.ch

Your personal ID:

If you have fallen victim to this cyber infection, please do not fall for paying the ransom. Experts from semvirus.pt[4] claim that paying the ransom is a big mistake because of future insecurities that emerge because the victim may disclose some pieces of personal information to criminals during the transfer of the payment. Besides, giving away money to criminals can't fix your machine. Therefore, full Nlah ransomware removal is a better solution. 

Nlah ransom noteNlah file-encrypting virus is infamous for restricting people's access to personal files and extorting money from them

In terms of decryption of the personal files locked by this ransomware, it's advisable to get an HDD or a high capacity USB flash drive for cold storage backups. Copy all encrypted data on the alternative storage and then run a thorough system scan with SpyHunter 5Combo Cleaner security tool to remove Nlah ransomware completely.

If you cannot remove Nlah virus because it actively blocks your anti-virus software, the only way to decontaminate malicious processes is to restart Windows OS into Safe Mode. The guide on how to do that is provided at the end of this post. Nevertheless, don't try to look for malicious entries manually because you will only waste your time for nothing.

.nlah file recovery methods are quite limited

Please note that ransomware termination and data encryption are two separate procedures, so you will not be able to recover your files just because you deleted the malware from your computer. If you wonder how you can open .nlah files, there is no way to do that until the decryption is performed, although some alternative methods (such as Emsisoft's decryption tool or third-party recovery software) might be able to restore your data.

However, the success of the provided methods highly depends on various factors, including:

  • For Emsisoft's decryptor to work, your files must be encrypted with an offline ID, which means that malware should not have contacted a remote server to extract a unique key; additionally, somebody infected with Nlah ransomware must have paid the ransom to cybercriminals and provided the decryption key to security researchers;
  • Built-in methods, such as System Restore or Previous Version Feature would only work if malware failed to remove Shadow Volume Copies and other Windows backup mechanisms;
  • Third-party recovery software can be successful in retrieving working copies of some of the files that are still present on the HDD and has not yet been overwritten by other data.

Despite these difficulties, you should still try to recover them in alternative methods and avoid contacting cybercriminals.

Keep in mind that .Nlah files do not pose any threat to your computer, as they do not hold any malicious code, while malicious processes on your computer should be stopped by a robust anti-malware software.

The vulnerable system is a perfect target for criminals

The amount and time you invest in the system's stability and security pay off not in the cache, but the possibility to use the system efficiently and safely. Those who do not invest in professional AV software package, use illicit Windows version, fails to update software, and leave vulnerabilities unpatched risk exposing PCs to hacks and virus attacks. 

Security experts claim that people should patch vulnerabilities by installing the latest software updates. Microsoft regularly releases patches to fix security vulnerabilities, especially the ones that are easily exploitable by hackers. 

If you are using RDP services, make sure to password protect the service and use a strong password, not 123321 because it can easily be revealed. Besides, do not underestimate the protection capabilities of the professional AV programs. A full pack of security tools can help to protect the system in real-time attacks, as well as quarantine cyber threats that have already installed on the machine. 

Apart from brute force attacks and exploits, criminals prefer spamming campaigns for spreading ransomware payloads. Criminals create professional-looking emails pretending to be from courier companies (Fedex, DHL, etc.), banking firms, governmental institutions, or various worldwide-known organizations. Such emails contain an attachment, which carries obfuscated ransomware payload.  

Therefore, we strongly encourage people to not open email messages that contain grammar, spelling mistakes, or unknown sender. Such attachment supplemented emails are a perfect medium for spreading not only ransomware but other malware as well, so it's better to send them to spam immediately than opening just to satisfy curiosity. 

Only a robust anti-virus tool can fully remove Nlah virus ransomware

Nlah ransomware removal is not the procedure that can be initiated in an easy way. People who are not tech-savvy enough can hardly find any malicious entries by themselves as they are usually disguised under legitimate files in the following locations: 

  • %AppData%
  • %Local%
  • %LocalLow%
  • %Roaming%
  • %Temp%

To remove Nlah virus once and for all, try downloading these tops: SpyHunter 5Combo Cleaner or Malwarebytes. This piece of software will check the system for all malicious files and processes that belong to the suite of the ransomware and you won't have to search for any dangerous entries by yourself. 

Nlah ransomware spamNlah virus can attack a PC if its owner opens a malicious spam email attachment

If, however, you doubt about the removal of this ransomware because you are afraid of losing files encrypted by .nlah file extension virus, then we can assure that keeping the virus on the system will not help with file recovery. As soon as the virus is removed, we recommend making backups of encrypted files and keep them in the external storage until cybersecurity experts find the flaw in the encryption algorithm and update the existing Emsisoft's decryption tool. 

Alternatively, you can find tips on how to recover files locked by Nlah ransomware virus at the end of this article. We strongly recommend trying each of the methods because they can help you to restore at least a part of corrupted documents. 

Besides, the post-ransomware for of the Windows OS requires deep maintenance. Compromised registry keys and executables can end up with incompatibilities, errors, BSODs, and similar malfunctions. Thus, we recommend scanning the system with Reimage Reimage Cleaner Intego to fix Nlah ransomware virus damage. 

Offer
do it now!
Download
Reimage Happiness
Guarantee
Download
Intego Happiness
Guarantee
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Nlah virus, follow these steps:

Remove Nlah using Safe Mode with Networking

Safe Mode environment is required to delete the ransomware completely. A scan in a regular environment can end up with AV unresponsiveness and failure of the removal process.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Nlah

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Nlah removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Nlah using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Nlah. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Nlah removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Nlah from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Nlah ransomware locks files just like any other Djvu variant. However, the versions that were encrypted using the offline keys can be recovered using Emsisoft's STOP/Djvu decrypter. This 229th version has no decryption software, at least for now, so you can try alternative data recovery methods listed below:

If your files are encrypted by Nlah, you can use several methods to restore them:

Employ Data Recovery Pro for file recovery

Data Recovery Pro is a tool that can be used for file decryption. However, before launching it, make sure that you have completely removed the Nlah ransomware. 

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Nlah ransomware;
  • Restore them.

Unlock files locked by .nlah extension with Windows Previous Versions feature

Unfortunately, users who did not have the Windows Previous Versions feature enabled, won't be able to retrieve any of the locked files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Run Shadow Explorer software

Djvu developers are known for programming their software to delete Volume Shadow Copies. However, try to look for flaws in ransomware programming with the help of this tutorial.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Nlah decryptor is in a development stage. No free key is currently available.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Nlah and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Jake Doevan
About the company Esolutions

References

Your opinion regarding Nlah ransomware