Zipe ransomware: what it is and how to remove it

Zipe ransomware is a file-encrypting virus that was first exposed publicly at the beginning of June 2020 by cybersecurity experts who were quick to analyze its core components and accredited it to the Djvu ransomware family.

Looking to its core components, payload, ransom note, and encryption model, it because clear that the crypto-malware derived from this old ransomware family, which uses RSA Salsa20 encryption algorithm to restrict user's access to personal files.

Facts checked October 7, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.

Automatic

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Fortect finds malware, unwanted programs and the Windows damage they leave behind, and repairs it in one pass.

A free scan checks for the encryptor still on the PC; it does not decrypt .zipe files.

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Do it yourself · free Remove Zipe ransomware yourself 6 steps, about 18 minutes, no software needed.

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Screenshot of Zipe ransomware: screenshot
Zipe ransomware as our 2020 report showed it.

Zipe ransomware: summary

Detection namesNo Microsoft detection name is known
Ransom note_readme.txt; the text is quoted in full below
Contacthelpmanager@mail.ch, restoremanager@firemail.cc
Encrypted file extension.zipe
DecryptorNo free decryptor is known for this variant; check No More Ransom (nomoreransom.org) for updates
DistributionNot recorded in the old report
Removal

Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged.

Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free.
Show 10 more facts
DamageNot recorded in the old report
NameZipe ransomware
TypeFile-encrypting ransomware
SymptomsFiles renamed with a new extension and a ransom note left in folders
Evidence5 write-ups by security sites; no sample analysed yet
Encrypted files.zipe
Attacker contactshelpmanager@mail.ch
Free decryptorNo free decryptor is known (checked 7 October 2026)
First seen1 June 2020
Facts checked7 October 2026
  • File extension: .zipe
  • Note file: _readme.txt
  • Contact: helpmanager@mail.ch

From our report of Jun 2020 · not reviewed since

More from our earlier report on Zipe ransomware

  • Hackers provide the helpmanager@mail.ch or restoremanager@firemail.cc emails for contacting them
  • The size of the ransom varies from $480 to $980 depending on the time span when the victim contacts the ransomware owners.
  • The sum double drops if the victim contacts within 72 hours.
  • The only currency accepted - Bitcoin.
  • Hackers behind this ransomware are actively exploiting security vulnerabilities, initiating brute-force attacks via unprotected RDPs, spreading the payload via malicious emails, pirated software, etc.
  • It locks personal files that cannot be decrypted without paying the criminals.
  • Perform Zipe ransomware removal with a professional antivirus program.
  • Although some of the Djvu versions can be decrypted, the latter variants are impossible to decrypt without a unique private key, which is owned by criminals.
  • Tips for fixing virus damage
  • Ransomware compromises the system significantly.
  • Not only it locks personal data but attacks Windows OS, which may start malfunctioning in various ways.
  • .aif, .cda, .mid, .midi, .mp3, .mpa, .ogg, .wav, .wma, .wpl, .7z, .arj, .deb, .pkg, .rar, .rpm, .zip, .bin, .dmg, .iso, .toast, .vcd, .csv, .dat, .dbf, .log, .sav, .tar, .xml, .ai, .bmp, .gif, .ico, .jpeg, .jpg, .png, .svg, .asp, .css, .part, .rss, .xhtml., .docs, .docx, etc.

How Zipe ransomware behaves

From our report of Jun 2020 · not reviewed since

Zipe ransomware is an encryption-based cyber infection that belongs to Djvu family

Zipe ransomware is a file-encrypting virus that was first exposed publicly at the beginning of June 2020 by cybersecurity experts who were quick to analyze its core components and accredited it to the Djvu ransomware family.

Looking to its core components, payload, ransom note, and encryption model, it because clear that the crypto-malware derived from this old ransomware family, which uses RSA Salsa20 encryption algorithm to restrict user's access to personal files.

When the payload of this ransomware is downloaded, it unravels itself in phases - infiltration to gain prevalence, the launch of the cipher, manifestation. Just like any of the Djvu variants, it targets over 200 file types to lock, which subsequently get the .zipe file extension. Besides, a ransom note that the Zipe ransomware virus (_readme.txt) is yet another distinctive feature of the Djvu.

The danger level of the Zipe crypto-ransomware is highly dangerous as it may cause permanent loss of personal files. The encryption model that it uses cannot be brute-forced, meaning that it cannot be decrypted using the official Emsisoft's STOP/Djvu decrypter . At the moment of writing, the only way to recover files is to pay the criminals $490 or $980 in Bitcoins (the price depends on how fast the victim responds).

The malware may skip some of the personal files that it is not compatible with. Unfortunately, it's most likely that the following file extension will get the .zipe file virus extension:

Each locked file gets a .zipe extension and the design of the file (regardless of its type) is changed to a simple white design without logos. The owner of the PC is restricted from opening, renaming, or moving any of the locked files. Unfortunately, the owner will not be allowed to do anything before he or she pays a redemption.

The size of the ransomware is stable with all Djvu variants. Just like Sqpc, Mzlq, or Koti, Zipe ransomware virus managers urge victims to pay the ransom in Bitcoins within 72 hours.

If the victim does not fall for negotiations and resists paying the size doubles and reaches $980. All details about the payment are provided in the _readme.txt file, which is dropped by default in every folder that contains locked files. The ransom note says:

The ransomware targets the most popular file types with an intention to cause the highest losses and, thus, push the victim into paying the ransom. That's what Zipe ransomware virus does. Several minutes upon infiltration it adds a suffix to photos, documents, videos, file archives, etc. and leaves the victim helpless. Nevertheless, it's not advisable to pay the ransom due to a high risk of PII (Personally Identifiable Information) leakage.

Warning: Do not pay the ransom to protect your privacy.

Instead, remove Zipe ransomware from the system asap. Before that, copy and paste the encrypted files into the USB flash drive to prevent its permanent loss. After that, launch the scanner of , , or another professional AV tool while the system is in Safe Mode.

Experts from losvirus.es recommend people to scan the system with utility upon Ziper removal to recover the performance of the system. Such malicious software places rogue files into the %Temp% folder alters Windows registries at directories like \SOFTWARE\Microsoft\Windows\CurrentVersion\Run, changes the boot sequence, and etc. Eventually, Windows runs slower, software gets unresponsive and vulnerable.

Screenshot of Zipe ransomware: screenshot
Zipe ransomware in our 2020 report.
Screenshot of Zipe ransomware: virus
Zipe ransomware in our 2020 report.

From our report of Jun 2020 · not reviewed since

Malware authors keep exploiting vulnerabilities and flaws to inject malicious payloads

The best part of ransomware viruses is spread via obfuscated email attachments (.zip, .pdf, or Microsoft Office documents).

Such attachments mimic order confirmations, invoices, tax-refunds, shipment tracking details, etc. Such emails contain malicious scripts that once activated drops the payloads and the ransomware engines start.

Alternatively, ransomware viruses travel via software cracks and keygens that, despite being widely used, are pirated and spread on peer-to-peer networks by unknown actors. Thus, downloading cracks like Synapse, Deepfake, Outbyte, Adobe Acrobat, Adobe Photoshop, etc. pose a high-risk of a ransomware attack.

Last, but not least, these viruses can infiltrate PCs via infected pop-ups, hyperlinks, and other online content if the system is outdated, especially if it lacks updates for patching security loopholes or flaws. Thus, we strongly recommend people to update Windows OS regularly. This can be done automatically by accessing Windows settings and Checking for updates automatically.

Nevertheless, it does not mean that bad parties cannot use alternative distribution techniques. Thus, individual users and business administrators should take precautionary measures and render the most powerful anti-virus solution pack to protect their servers and machines from losses. It's advisable to enable Firefall protection, render a professional ad-blocker, and act carefully with downloadable content.

The Zipe ransomware note

Text of _readme.txt

ATTENTION!

Don't worry, you can return all your files!

All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.

The only method of recovering files is to purchase decrypt tool and unique key for you.

This software will decrypt all your encrypted files.

What guarantees you have?

You can send one of your encrypted file from your PC and we decrypt it for free.

But we can decrypt only 1 file for free. File must not contain valuable information.

You can get and look video overview decrypt tool:

https://we.tl/t-gSEEREZ5tS

Price of private key and decrypt software is $980.

Discount 50% available if you contact us first 72 hours, that's price for you is $490.

Please note that you'll never restore your data without payment.

Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours.

To get this software you need write on our e-mail:

*** Email address is removed for privacy ***

Reserve e-mail address to contact us:

*** Email address is removed for privacy ***

Your personal ID:

How to remove Zipe ransomware

Tools you'll need

All of these are free except where noted. Download them on a clean device if the infected PC is offline.

  • A USB stick: to keep the ransom note, two or three encrypted files and screenshots off the infected PC.
  • Microsoft Defender Offline: built into Windows 11 and Windows 10; scans before Windows starts, so running malware cannot hide.
  • Microsoft Safety Scanner: a second, portable scanner with current signatures; each download works for 10 days.
  • ID Ransomware: identifies the family from the note and one encrypted file and says whether a decryptor exists.
  • No More Ransom: the free decryptors from police and security companies; check it again every few months.
  • Fortect (optional): scans Windows for malware and repairs the system files and settings it damaged. The free scan is in the box above.

How to remove Zipe ransomware and get your files back

Work in this order.

Disconnecting comes first, removal comes before any restore, and nothing here asks you to contact the attackers.

  1. Step 1: Disconnect the PC and unplug backup drives

    Unplug the network cable or turn off Wi-Fi, and disconnect USB drives, external disks and network shares, so Zipe ransomware cannot reach more files. Pause OneDrive, Google Drive or Dropbox sync, because synced folders upload the encrypted copies over the good ones.

    Leave the PC on but offline while you read the next steps, since a restart can let the ransomware run again. This applies to Windows 11 and Windows 10 alike.

    Windows 11 quick settings with Wi-Fi turned off
    Windows 11: turn off Wi-Fi to take the PC offline.

    Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files

  2. Step 2: Save the ransom note and confirm the family

    Your files now end in .zipe and the instructions are in _readme.txt. Save both to a USB stick, a copy of the note and two small encrypted files, before anything else.

    On another device, check them with ID Ransomware or Crypto Sheriff: the family name decides which decryptor, if any, can help. Keep the note's ID and contact line for your report.

    A ransom note text file next to encrypted files in File Explorer
    Windows 11: the ransom note and encrypted files to copy for identification.

    Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files

  3. Step 3: Check for a free decryptor

    Our last check found that for Zipe ransomware, no free decryptor is known (checked 7 October 2026). Look again yourself in the No More Ransom list and the free decryptor pages of Emsisoft, Avast and Kaspersky, which add new families every year.

    A decryptor needs the ransomware gone first, or it encrypts the files again. Keep at least one copy of the encrypted files on an external drive, even if no tool works yet.

    Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files

  4. Step 4: Remove the ransomware before you restore or decrypt

    Removing Zipe ransomware does not bring the files back, but it has to come first. Start with Defender's Full scan, then the offline scan from the same Scan options page, which checks the disk before Windows loads.

    If the scan cannot start, use Safe Mode with Networking. Delete the ransom notes only after you have saved a copy, because removal tools sometimes leave them behind on Windows 11 and Windows 10.

    Windows Security Scan options with Microsoft Defender Antivirus offline scan selected
    Windows 11: Windows Security > Virus & threat protection > Scan options.

    Full procedure with screenshots: Run a Microsoft Defender Offline scan

  5. Step 5: Look for shadow copies of the files

    Windows keeps shadow copies for restore points and backups, and some ransomware fails to delete them. vssadmin list shadows in an administrator Command Prompt tells you at once whether any exist.

    If they do, right-click the folder that held your files, open Properties > Previous Versions, select a version from before the attack, and click Open to check it before you Restore or copy the files out. Windows 11 and Windows 10 both have the tab.

    Command Prompt running vssadmin list shadows
    Windows 11: vssadmin list shadows shows whether shadow copies exist.

    Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files

  6. Step 6: Restore the files from a backup or recover deleted originals

    A backup made before the attack is the surest way back. Connect it only once the PC is clean, then restore from File History, Windows Backup, OneDrive's Restore your OneDrive or your own external copies.

    Without a backup, try file recovery: the originals that Zipe ransomware deleted may still be on the disk until something overwrites them. Install nothing new on the drive you want to recover from on the Windows 11 or Windows 10 PC.

    Full procedure with screenshots: Recover deleted files (Recycle Bin, backups, OneDrive) On uGetFix

Instructions for each browser and system

The detailed steps for every browser and system this guide covers. Open the one you use.

Manual removal using Safe Mode

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment.

Windows 7 / Vista / XP

  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. - it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list.Windows 7/XP

Windows 10 / Windows 8

  1. Right-click on Start button and select Settings.
    Settings
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
    Reboot
  6. Select Troubleshoot.Choose an option
  7. Go to Advanced options.Advanced options
  8. Select Startup Settings.Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking.Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.
    Startup

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following: Temporary Internet Files
    Downloads
    Recycle Bin
    Temporary files
  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter): %AppData%
    %LocalAppData%
    %ProgramData%
    %WinDir%

After you are finished, reboot the PC in normal mode.

From our report of Jun 2020 · not reviewed since

Remove Zipe ransomware from the machine and protect your PC with the powerful antivirus suite

Ransomware victims usually get a shock once they understand that each .zipe file extension virus-infected document can no longer be opened.

It's not surprising having in mind that people are required to pay nearly $1000 to regain their property. However, experts stress the fact that paying the ransom is not the best solution.

Even if you pay the ransom and the criminals send you the offline Zipe decryption key, the virus itself remains on the system along with its pack of malicious entries. The ransomware has to be eliminated separately using professional security software that is up-to-date with the latest virus definitions.

Our technicians recommend people to use and tools to remove Zipe ransomware. However, you can use any tool that you prefer the most. However, do not forget to update it before the scan and restart Windows into Safe Mode.

[GI=method-1]If you have never dealt with a ransomware-type virus, then please note that all actions against it should be performed when Windows is in Safe Mode with Networking. Thus, remove Zipe why following these steps:

[GI=method-2]System Restore is yet another option that can help to handle with file-encrypting malware

However, it is useful for encrypting some files after the ransomware attacks.

You have Windows Previous Versions feature to try

If you have had Windows Previous Version feature enabled on your machine, try to enable the version that has been created before Zipe virus attack.

Enable Volume Shadow Copies

Usually, Djvu ransomware variants run malicious scripts to delete Volume Shadow Copies right after infiltration. However, that's not a rule, so checking for copies is recommended.

Zipe decryption software is not available.

STOP/Djvu virus has the official decryption software developed by Emsisoft. However, it is only available with variants that have been launched before August 2019.

Report it and recover your files

Report it

Report the attack even if you do not expect the files back: insurers and banks ask for the report number, and police use the contacts in the note to link cases.

United States
FBI IC3 · FTC ReportFraud

Give the victim ID, the note and the date the files were encrypted. A business that holds personal data may also have to notify its data protection authority, in the EU within 72 hours.

Backups: the 3-2-1 rule

Keep three copies of files that matter, on two kinds of storage, with one copy offline or off-site.

A disk that stays plugged in is reached by malware like Zipe ransomware together with the PC; one you connect only for the backup is not.

On Windows 11, File History keeps versions on an external drive, and OneDrive keeps earlier versions of synced files. Before restoring anything, make sure the PC no longer shows files that end in .zipe and no longer open.

Setting it up step by step: 3-2-1 backups on Windows 11 and 10.

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity.

While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important - recover your lost files

Ransomware is one of the biggest threats to personal data.

Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as can also be effective and restore at least some of your lost data.

Questions about Zipe ransomware

How do I open .zipe files?

You cannot open them by renaming or by choosing another program. The .zipe ending shows that Zipe ransomware encrypted the content, and only the matching key can reverse it. Renaming a file back to .docx or .jpg changes nothing except the icon, and it can confuse a future decryptor, so leave the names as they are.

To get the content back, use a backup, an unencrypted copy elsewhere, or a decryptor listed on No More Ransom if one exists for Zipe ransomware. Store the encrypted files on an external disk until then.

Did Zipe ransomware steal my files or passwords?

We do not know yet. Nothing published so far shows data theft by Zipe ransomware, but the only confirmed sign is files that end in .zipe and no longer open, which says nothing about what happened before. Many current ransomware attacks copy files or run a password stealer first, so it is wise to act as if they did.

From a clean device, change the passwords that were saved in the browsers on this PC, starting with e-mail and banking, sign out of all sessions and turn on two-step verification. Watch bank statements and account activity for the next few weeks.

How did Zipe ransomware get on my computer?

The way Zipe ransomware spreads has not been documented yet, so look at your own recent activity. On home PCs, ransomware most often comes with cracked programs, game cheats, key generators and fake updates, or with an e-mail attachment that was opened. On business networks, attackers usually log in through Remote Desktop with a stolen or guessed password.

Think back to what was downloaded or installed in the days before files that end in .zipe and no longer open, and check the Downloads folder and Installed apps sorted by date. Keep anything suspicious for your report, but do not run it again.

Is there a free Zipe ransomware decryptor?

We last checked on 7 October 2026, and for Zipe ransomware no free decryptor is known. We check No More Ransom, which collects free tools from police and security companies, and the decryptor pages of the major antivirus vendors. A working decryptor exists only when the encryption has a flaw or the keys were leaked or seized.

Ignore sites and videos that offer a "Zipe ransomware decryptor" for download or for a fee: these are usually scams or malware. Real decryptors are free and come from known security companies or law enforcement. Keep the encrypted files in case a tool appears later.

Should I pay the ransom?

We advise against it, and so do the FBI, Europol and national cyber agencies. Payment does not guarantee a working tool: some attackers never reply, some tools damage files, and some variants have no decryptor at all. Paying also funds further attacks and can make you a target again.

Before considering payment, try every recovery option in this guide and report the attack. Companies must involve their legal adviser and insurer, because payments to sanctioned groups can be illegal. If files are truly irreplaceable, store the encrypted copies and wait; decryptors sometimes appear later.

Can a data-recovery company decrypt my files for a fee?

Only if a decryptor already exists or the company pays the attackers for you. Some "ransomware recovery" services advertise that they can decrypt families with no known flaw; in practice they negotiate with the attackers and add their own fee. Others use the same free tools listed on No More Ransom.

Before you hire anyone, ask in writing how they will recover the files, whether they will contact the attackers and what happens if they fail. A legitimate service answers clearly. If a free decryptor exists for your family, you can run it yourself.

Is Zipe ransomware the same as other ransomware with a similar name?

Not necessarily. Ransomware names come from the file extension, the note or a word in the code, so unrelated families often end up with similar names, and one family can appear under several names. The difference matters: a decryptor or advice for one family does not fit another and can damage files.

Compare the ending added to your files and the exact name of the note with the summary table at the top of this guide, then upload the note and one encrypted file to ID Ransomware from a clean device. If the result names another family, follow the guide for that family instead.

Can I just remove .zipe from the file names?

You can try it on a copy, but for real ransomware it will not help. The .zipe extension is only a label; the file content has been scrambled with a key the attackers hold.

If a renamed copy opens normally, the malware only renamed files, which happens with some fake ransomware, and you can rename the rest back. If it does not open, leave the files as they are. Renaming encrypted files can confuse a decryptor later, so always work on copies.

Can I delete _readme.txt?

Yes, the note itself is harmless text and deleting it does not affect your files. Keep at least one copy first, outside the infected PC. _readme.txt contains your personal ID and the attackers' contact details, which identification services use to tell which family encrypted your files, and which a decryptor may need later.

Police reports also ask for it. Once you have saved a copy, you can remove the notes from every folder after the ransomware program has been removed and your files are restored or backed up.

Will Fortect remove Zipe ransomware?

Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.

For Zipe ransomware, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.

Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.

Sources

More removal guides

Questions and experiences: Zipe ransomware

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