Severity scale:  
  (99/100)

PainLocker ransomware. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Ransomware

PainLocker virus is a ransomware that demands payment in cryptocurrency for file decryption

PainLocker ransomware virus

PainLocker is the newest version of Everbe cryptovirus. It appends [pain@cock.lu].pain file extension to the targeted audio, video, image, documents, and other important files. Then it downloads a data recovery instructions in !=How_recovery_files=!.txt. Authors of the ransomware[1] follow the same manner – victims are asked to contact them and pay a set amount of money.

Summary
Name PainLocker
Type Ransomware
Family Everbe ransomware
Extension [pain@cock.lu].pain
Contact email address pain@cock.lu
Ransom note !=How_recovery_files=!.txt
Decryption Free decryption tool is not created yet
Symptoms Suspicious file extension added to files, computer errors, sluggish performance, appearance of unknown programs or files
To uninstall PainLocker, install Reimage and run a full system scan

After the infiltration, the PainLocker virus examines stored files and encrypts all the most used and important ones placing specific extension. These files can be anything and everything from text files, documents to photos and videos. Encryption makes data useless, and these files can be recovered only with individual key r replaced from an external backup.

If you haven’t backed up your files, you might be interested in obtaining a specific decryption key. Cyber criminals, who own it, explain how victims can get it in the ransom-demanding message written in “!=How_recovery_files=!.txt’’ file PainLocker ransomware demands payment in cryptocurrency and contacting them via email ( pain@cock.lu or pain@airmail.cc).

Hello, dear friend!
All your files have been ENCRYPTED
Do you really want to restore your files?
Write to our email – pain@coc.lu or pain@airmail.cc
and tell us your unique ID – [redacted]

Malware researchers from LosVirus.es[2] report that contacting crooks and paying a ransom should be avoided. They can ignore you and disappear after the payment is made. No matter how much you value your files, you should remove PainLocker as soon as you find it on the computer.

PainLocker removal requires using anti-malware software. We recommend using Reimage which not only deletes malicious components but can fix all the damage caused by ransomware. This cyber threat makes various system changes that can cause computer-related problems in the future too.

Malicious spam emails are the main ransomware distribution method

Spam emails can be the ones containing advertisement, deals, offers and sales from never before seen companies, often from unknown addresses in other languages. Spam email box often is filled with newsletters and commercial information. Clean that box more often without opening any letters to avoid encountering ransomware.

You should never open any spam email from suspicious addresses, especially attachments. Those attachments may contain trojans or other viruses with suspicious activity. You should also keep your tools and software up-to-date and anti-spyware programs running correctly.

However, some of these letters can seem legitimate and send from the popular organizations, such as FedEx or Amazon. Therefore, it might be tricky to recognize phishing email.[3] However, if you do not use the services or you are not supposed to get a parcel, ignore those shady emails.

Eliminate PainLocker ransomware from Windows OS

PainLocker removal is crucial and has to be done properly. It means that you have to obtain a reputable security software and run a full system scan. We suggest using tools like Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes. Only after the cleaning and double-checking that your system is safe again, you can restore those files from a backup.

However, if you do not have your files stored on external or cloud drive, you can try using third-party data recovery options. We have explained them below. However, you have to remove PainLocker first!

Offer
do it now!
Download
Reimage (remover) Happiness
Guarantee
Download
Reimage (remover) Happiness
Guarantee
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove PainLocker virus, follow these steps:

Remove PainLocker using Safe Mode with Networking

If you cannot open or run security software for PainLocker ransomware removal, follow this guide:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove PainLocker

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete PainLocker removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove PainLocker using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of PainLocker. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that PainLocker removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove PainLocker from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by PainLocker, you can use several methods to restore them:

Use Data Recovery Pro

This program can help to recover some of the corrupted files.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by PainLocker ransomware;
  • Restore them.

Use Windows Previous Versions feature

This method allows copying versions of the files saved before ransomware attack. Note that System Restore option has to be enabled before the attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer

If PainLocker did not delete Shadow Volume Copies, this tool can help you to recover your files:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

PainLocker ransomware is not decryptable yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from PainLocker and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Lucia Danes
Lucia Danes - Virus researcher

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Lucia Danes
About the company Esolutions

References