Severity scale:  
  (9/100)

Remove Pctupd.info (Easy Removal Guide) - Chrome, Firefox, IE, Edge

removal by Lucia Danes - - | Type: Adware

Pctupd.info is a fake domain that may be triggered by a potentially unwanted program like Popcorn Time

Pctupd.info malwarePctupd.info pop-ups are usually triggered by malware type programs

Pctupd.info is a rogue web domain that may keep being reopened randomly on Google Chrome, Mozilla Firefox, IE, Microsoft Edge, and other browsers. Continuous redirects to this site mean that a potentially unwanted program (PUP) is running in the background of the system. In fact, this domain is often associated with the well-known Popcorn Time app or a clone app known as Time4popcorn. Both movie streaming websites can be accessed on the web, though alternatively, people can download a desktop application.

While it has been rather popular, the site Popcorn Time has been down since 2014 (except for some sister sites). Nevertheless, the app is currently trying to make a comeback[1]. This comeback may be the trigger of the unknown domains reoccurring during web browsing. According to users who have used to use this steaming site or app, they started experiencing intrusive redirects to the related websites, such as : 

  • Ppctupd.info
  • pct-upd.info
  • upd-pct.info
  • updpct.info
  • updpopcorntime.xyz
  • popcorntime-update.xy

All these domains are directly related to the Popcorntime website and point to the following location C:\ Program Files (x86)\Popcorn Time\Updater.exe. Therefore, to stop seeing intrusive Ppctupd.info ads during a web browser, you should remove this movie streaming application completely. 

Name Pctupd.info
Type Potentially Unwanted Program (PUP), adware
Related program Popcorn Time
Other Updater.exe file located in the Popcorn Times folder is likely to be the culprit of the Pctupd.info redirects
Symptoms The web browser keeps rerouting the traffic to the pctupd domain, which either asks to enable push notifications or asks to download some system updates. In addition, you may receive various popups while web browsing. 
Removal  The popups and redirects will be disabled as soon as a full malware removal will be initiated. For this purpose, we recommend using a professional anti-malware program
System repair  It often happens that applications are not properly removed from the system. In other words, the main uninstaller is run, which does not delete related files and folders, except the main app. For this purpose, related registry entries and files in the Temp folder are left. To get rid of such secondary entries, scan the system with Reimage Reimage Cleaner Intego

In many cases, the Pctupd.info domain is reported by reputable AV tools for being infected with Trojan. At the moment of writing, the domain cannot be accessed manually bu entering the URL into the address bar, so it's clear that the domain is misused by third-parties for various reasons, including the dissemination of spyware or trojans. 

If the Pctupd.info virus shows up on the AV scan log as a dangerous domain, it's very likely that it is included in malicious activities and, therefore, deserves the classification. Nevertheless, we strongly recommend scanning the machine with a professional anti-malware program to make sure that the Pctupd.infois not a false positive detection[2]

An alert about Pctupd.info trojan detection is usually guiding to one of these locations:

/Library/PrivilegedHelperTools/PT.updd (Mac)
C:\ Program Files (x86)\Popcorn Time\Updater.exe (Windows)

However, the trigger may slightly differ depending on the Popcorn Time variant that is installed on the machine. To stop the AV program from detecting suspicious entries and getting rid of Pctupd.info redirects during the web browsing, you should delete the malware from the system without a delay. You can find a full removal tutorial provided down below. It explains how to delete the malware both manually and automatically from Mac and Windows machines. 

Cybersecurity experts from Dieviren.de[3] warn that the Pctupd.info pop-up virus may be used for various purposes. It may try to download the Time4Popcorn or Popcorn Time updates. Alternatively, it may also be involved in malware distribution, so by clicking on the misleading content positioned on this domain you may end up with apps like DNS Unlocker, UpdateAdmin, Playthru Player, Tiny Media Player, and similar. 

Pctupd.info AV detectionPctupd.info domain can be recognized by reputable AV programs as infected with trojan

In the worst-case scenario, this site may be involved in virus distribution. In case hackers are managing it, the site may contain malicious scripts that launch malicious applications once the malicious link or advertisement is opened. That may be the reason why AV program may deliver a warning saying “Website blocked due to Trojan.”

Anyway, if you aim to protect your machine from malicious entries and ensure the security of the private information, then we strongly recommend you to remove Pctupd.info related malware. For that, use a robust anti-malware tool and then run a scan with Reimage Reimage Cleaner Intego utility to possibly get rid of malware remnants and fix Windows registry errors. 

Unwanted software can infiltrate PCs after installing freeware recklessly

According to cybersecurity researchers, potentially unwanted programs, such as adware or browser hijackers, are spread bundled with freeware and shareware as “optional downloads.” They can be disclosed in various ways, i.e. explicitly outlining the performance of the application, it's capabilities of track browsing activities, display ads, or hijack browser's settings. However, they can be completely disguised and represented in a vague manner, i.e. without any explanation on what is it going to improve or how does it going to work. 

Anyway, the information about additional installers tends to be disguised under Quick or Recommended installation options, thus increasing the number of downloads. Clicking the Next button all the time automatically gives permission to install the entire freeware package, including unwanted adware or hijacker. 

Therefore, every time you download an application from third-party sources like Cnet or Softonic, opt for Advanced or Custom installation techniques to unbundled the package. carefully read the provided information on every window and remove the checkmarks next to the pre-selected items. 

Pctupd.info popupsPctupd.info can display misleading notifications or reroute the traffic via suspicious web domains

Delete Pctupd.info virus using the automatic/manual removal guidelines

If you suspect that a potentially unwanted application may be running in the background of your machine because Pctupd.info popup ads keep showing up when browsing, decide which elimination method you prefer and perform the required steps without a delay. 

Manual Pctupd.info removal is possible. For that, you have to recognize which application is the culprit (Time4Popcorn or Popcorn Time most probably), disable related processes, and then eliminate the unwanted application from the Applications folder. 

Since sometimes these phases are disrupted and it becomes impossible to remove the Pctupd.info virus manually as it is managed by rather aggressive processes, a scan with a reliable anti-malware in the Safe Mode can be the only reliable solution.  

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Pctupd.info, follow these steps:

Delete Pctupd.info from Windows systems

In case the AV program on Windows keeps alerting about Pctupd.info trojan, then try to perform these steps to clean your machine.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Pctupd.info and related programs
    Here, look for Pctupd.info or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Erase Pctupd.info from Mac OS X system

People reported that they cannot delete Pctupd.info related malware because the malicious process keeps disrupting the processes. In this case, run the following command via the Terminal:

sudo rm /Library/PrivilegedHelperTools/PT.updd

After that, follow this guide:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Pctupd.info or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall Pctupd.info from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Pctupd.info and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Pctupd.info removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of Pctupd.info from Microsoft Edge

The web browser may generate intrusive Pctupd.info popups to trick you into downloading other malware. Thus, do not ignore such content and take your time removing it.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Pctupd.info should be removed from your Microsoft Edge browser.

Eliminate Pctupd.info from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Pctupd.info and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Pctupd.info removal. Click on 'Reset Firefox' button for a couple of times

Remove Pctupd.info from Google Chrome

Chrome initiates Pctupd.info redirects from time to time? It's a sign of malware infection, which mush have altered web browser's settings. To reset browser's settings, follow this guide:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Pctupd.info and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Pctupd.info removal. Click on 'Reset' button to complete your removal

Delete Pctupd.info from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Pctupd.info or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Pctupd.info removal process. Select all options and click on 'Reset' button

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant a full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. 

Nevertheless, there's a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various circumstances, malware is also one of the main culprits that can cause loss of pictures, documents, videos, and other important files. Potentially unwanted programs may clear files that keep the application from running smoothly.

More serious malware infections lead to significant data loss when your documents, system files, or images get locked. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them. Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system.

In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Lucia Danes
Lucia Danes - Virus researcher

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