PingPull malware (virus) - Free Instructions

PingPull malware Removal Guide

What is PingPull malware?

PingPull malware was developed to gain access to devices and steal passwords, banking details

PingPull malwarePingPull malware can stay silent on the machine and stay undetected

PingPull malware is classified as a RAT (Remote Access Trojan). It can provide remote access and control over your machine to hackers. There is a broad spectrum of things that can be done using such malicious programs. Mainly, it is used to steal personal data, such as login information, passwords, banking details, etc.

The RAT can also manage files – learn folder contents and modify them. Furthermore, many RATs can install other malware, like trojans, ransomware, and cryptocurrency miners without the users' knowledge. Such malware infections can lead to severe privacy issues, significant financial losses, and even identity theft.

Even worse, those machines affected by the malware can be added to a botnet which is a number of Internet-connected devices, each of which runs one or more bots. They can be used to perform Distributed Denial-of-Service (DDoS) attacks,[1] steal data, send spam, and allow the attacker to access the device and its connection.

If you suspect you were infected by this malicious program, we suggest you follow our removal guide fully. You will learn how malware is mostly distributed and how to avoid it. You will also find the professional anti-malware software that we recommend for the removal.

NAME PingPull
TYPE Remote Access Trojan; Malware
SYMPTOMS No symptoms are visible to the victims as this malware is designed to infect sneakily and stay silent
DISTRIBUTION Shady websites; “cracked” software installations; infected email attachments
DANGERS The malicious program can steal users' passwords, and banking information, which could lead to identity theft; cybercriminals could add the device to a botnet
ELIMINATION Use professional security tools to eliminate all the malicious files
FURTHER STEPS Use a maintenance tool like ReimageIntego to fix any damaged files and optimize the machine

Gallium hacker group

The PingPull malware is believed to be developed by the Gallium cybercrime group. Many think that it is sponsored by the Chinese state. They are known for their attacks against financial institutions and government entities in Europe, Southeast Asia, and Africa. Microsoft had warned about the group in 2019.[2] However, at the time, they only highlighted a targeting scope limited to telecommunication service providers.

PingPull TCPPingPull malware uses C2 protocols to evade network detection

Distribution methods

It is not completely clear how the targeted machines are breached. However, the threat actors are known to exploit internet-exposed applications to gain initial access. We recommend you not to install “cracked” software[3] from torrent websites, freeware, and peer-to-peer file-sharing platforms.

They are unregulated, so they are the perfect breeding ground for all kinds of malware. Besides, crooks can include malicious programs in bundles so users would not notice them. Cybercriminals also often use social engineering techniques[4] to trick people.

They can be used in advertisements, emails, etc. Hackers can create an email that looks like an important message from a well-known brand and include a malicious link or an infected attachment. It is best to analyze the email thoroughly if it asks you to download something or follow a link.

Do not open attachments unless you were expecting them from someone you know. Typically, cybercriminals can hide the malicious code in an executable file (.exe) that may have been in a zip folder, embedded within a Microsoft Office document’s macros, or disguised as a fax or other viable attachment.

The removal process

It can be very difficult to detect and remove PingPull malware on time because it usually operates without showing any visible indications of its presence. It may take weeks, or even months for the victim to notice the effects of the virus activity. If you want to prevent such threats from entering your machine in the future, you should use professional security tools.

A PC without an antivirus is like a house without a door. Anti-malware tools can remove the intruders before they can do any changes to your system. SpyHunter 5Combo Cleaner and Malwarebytes are great tools that you can use for the full elimination of RedLine. We do not recommend performing the removal manually as you can leave some traces behind which could result in the renewal of the infection.

Some Trojan-based programs can block your security software and prevent you from accessing the settings for malware removal. If malware is not letting you use antivirus in normal mode, access Safe Mode and perform a full system scan from there:

Windows 7 / Vista / XP

  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list.Windows XP/7

Windows 10 / Windows 8

  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.Update & Security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.Recovery
  6. Select Troubleshoot.Choose an option
  7. Go to Advanced options.Advanced options
  8. Select Startup Settings.Startup settings
  9. Click Restart.
  10. Press 5 or click 5) Enable Safe Mode with Networking.Press F5 to enable Safe Mode with Networking

Once you reach Safe Mode, launch SpyHunter 5Combo Cleaner, Malwarebytes, or another reputable antivirus, update it with the latest definitions and perform a full system scan to eradicate malware and all its malicious components.

Repair the damaged operating system

Performance, stability, and usability issues, to the point where a full Windows reinstall is required, are nothing unusual after a malware infection. These types of intruders can alter the Windows registry database, damage vital bootup, and other sections, delete or corrupt DLL files, etc. Once a system file is damaged, antivirus software cannot fix it.

Manual troubleshooting of such damage is also very complicated and can take a long time. This is why ReimageIntego was developed. It can fix a lot of the damage caused by an infection like this. Blue Screen errors, freezes, registry errors, damaged DLLs, etc., can make your computer completely unusable. By using this useful maintenance tool, you could prevent yourself from having to reinstall Windows completely.

  • Download the application by clicking on the link above
  • Click on the ReimageRepair.exe
  • If User Account Control (UAC) shows up, select Yes
  • Press Install and wait till the program finishes the installation process
  • The analysis of your machine will begin immediately
  • Once complete, check the results – they will be listed in the Summary
  • You can now click on each of the issues and fix them manually
  • If you see many problems that you find difficult to fix, we recommend you purchase the license and fix them automatically.Reimage results

If you experience setting changes in your browsers, like the homepage, new tab address, redirects, or push notifications, you can look for instructions on how to deal with those issues below this article. There is a big chance that the malware automatically installed other threats that could cause unwanted symptoms in your browsers. Guides are available for Google Chrome, Mozilla Firefox, MS Edge, and Internet Explorer.

Offer
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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of PingPull malware. Follow these steps

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2
ChromeFirefoxEdge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

How to prevent from getting malware

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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