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PooleZoor ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

PooleZoor – an Iranian ransomware which is based on the HiddenTear code

PooleZoor ransomware
PooleZoor - a file-encrypting ransomware virus which corrupts important data by adding the .poolezoor extension to each of it.

PooleZoor ransomware is a dangerous cryptovirus which appears to be related to the HiddenTear source code. It was observed that its developers are hailing from Iran. However, the ransomware seems to be attacking all PC users worldwide. The cryptovirus appears on the system as the Peyment.exe file. It starts encrypting files and marks them with the .poolezoor file extension. As a result, PooleZoor ransomware turns this data unusable and then displays a ransom message offering a decryption tool for files' recovery. In exchange, victims need to transfer a certain amount of money to the cybercriminals.

NAME  PooleZoor 
TYPE Ransomware
DANGERS Encrypts important data, convinces naive users to buy the ransom, might open paths for other malware forms, decreases the PC's protection
EXTENSION .poolezoor
based on HiddenTear
Hails FROM Iran
prevention TIPS Stay away from dubious-looking web sources, install antivirus
ELIMINATION Use Reimage

If you spotted files encrypted with the .poolezoore extension and also found the ransom note in every folder, do not rush to pay the ransom. We advise thinking everything twice and removing this virus before you start recovering your encrypted files. Then, follow tips that are given at the end of this post to recover your most valuable data. According to SenzaVirus.it specialists, cybercrooks often do not fulfill their promises. Once the money is transferred, they disappear and leave their victims with nothing.

At the moment of writing, there is no certain information about the ransom amount and currency required by PooleZoor ransomware. However, cybercriminals often urge their victims to use these types of currency:

  • Bitcoin;
  • Monero;
  • Dash;
  • PaySafeCard.

However, make sure you never deal with cybercriminals as there is no guarantee that you will be left with nothing. You need to remove PooleZoor virus from your computer to stop the infection from spreading and reaching its further goals. Consider using Reimage or any other similar anti-malware tool to fix your computer.

A recommendation after the PooleZoor ransomware removal would be to take care of your data safety in advance. For such purpose, you can use an external hard drive, USB drive[1], icloud and similar methods that could help you keep your data safe. If you store copies of important documents in one of such devices, they will be reachable only for the owner – you. However, note that either an external hard drive or other devices should be disconnected from your computer as ransomware viruses can easily affect the entire network when inside the system.

Prevent ransomware infections by paying more attention to spam

The biggest possibility of getting infected with ransomware is when dealing with dubious spam messages and content included within them. Such phishing messages usually appear as legal content, however, they often carry harmful material, such as infected attachments or links. If you are not expecting anything important and happen to receive a strange-looking email, eliminate it without hesitation to avoid downloading malware to the system. You can also hover the mouse over the link to see if it is safe to be opened.

Malware experts from Ioys.gr[2] also recommend increasing your computer's safety by downloading reputable antivirus program[3]. If you don't have such a tool yet, install one of the anti-malware programs provided below. It will perform regular system scans and look for various cyber threats. Notice, you need to keep it always updated to make sure that it works properly.

Make sure PooleZoor ransomware is removed on time to prevent additional loss of your files

If you want to remove PooleZoor ransomware from your computer system, you need to think about doing it in a professional way as manual elimination is not suitable for this case. We advise installing trusted anti-malware tools such as Reimage, Malwarebytes MalwarebytesCombo Cleaner, or Plumbytes Anti-MalwareMalwarebytes Malwarebytes. These programs will guide you thru the whole removal process and will help you get rid of the ransomware infection within several minutes.

After you perform the PooleZoor removal, make sure you carry out some system backups. This is very important because you need to make sure that the virus did not leave any hazardous components behind itself.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove PooleZoor virus, follow these steps:

Remove PooleZoor using Safe Mode with Networking

Activate Safe Mode with Networking to disable the ransomware-type virus:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove PooleZoor

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete PooleZoor removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove PooleZoor using System Restore

Use System Restore feature to prevent further damage:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of PooleZoor. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that PooleZoor removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove PooleZoor from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Look thru the following data restoring methods and choose the most suitable for you. If you follow the instructions carefully, such third-party tools might help you get important documents back.

If your files are encrypted by PooleZoor, you can use several methods to restore them:

Try Data Recovery Pro and unlock important data:

This method might work and help you recover a lot of files if you follow the given instructions carefully.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by PooleZoor ransomware;
  • Restore them.

Use Windows Previous Version feature for file recovery:

Try this method if wanting to restore lost data. However, this technique will not work if you did not activate the System Restore feature before the cyber attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Shadow Explorer might help you:

However, this method will work only if the virus did not manage to permanently erase files' Shadow Copies.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

There is no original PooleZoor ransomware decrypter found yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from PooleZoor and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References