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Remove Prime Updater virus (Virus Removal Guide) - Dec 2019 update

removal by Alice Woods - - | Type: System tools

Prime Updater claims to be a reliable software updater while hiding the functionality of a PUP

Pr Updater virus
Pr Updater is a PUP that brings the primeupdater.exe process and runs it via Task Manager

Prime Updater, also known as PrimeUp!, is presented as a program that can automatically update all software on users' PCs. After installation, the tool provides a false list of pending updates while truly downloading other rogue apps such as adware (in some cases, even viruses) that interact with locations such as Windows Task Manager, Registry, and web browsers. Regarding this fact, Prime Updater might bring unwanted advertising and redirecting activities along its side. Continuously, security experts tend to classify it as a potentially unwanted program[1] as it infiltrates users' machines without permission.

SUMMARY
Name Prime Updater
Type Potentially unwanted program/fake software updater
Related process The suspicious program brings the primeupdater.exe file into the system and launches the process in the Task Manager section
Risk Medium. Even though potentially unwanted applications are not categorized as dangerous computer viruses, they might relate in the installation of other PUPs or even malware
Distribution Third-party applications are spread by relying on a deceptive technique known as software bundling. PUPs can come bundled in software packages that are downloaded from websites such as softonic.com, soft32.com, download.com, cnet.com
Location(s) If Prime Updater virus lets some other rogue products infiltrate your computer system, you might experience alterings in your Windows Registry, Task Manager. Also, browsers such as Chrome, Firefox, Explorer, Edge, or Safari might face changes
Elimination recommendations Download and install reliable antimalware software if you want to get rid of the potentially unwanted program in an easier and safer way. Also, you can follow the step-by-step guidelines that are added to the end of this article
System/file repair If you have found some corrupted components on your computer system that are a result of the PUP attack, you can try repairing the objects by using a tool such as Reimage Reimage Cleaner

When users launch their browsers, on the right bottom corner, they find the Pr Updater icon. In addition, users, who are used to check Task Manager occasionally, will find it running the primeupdater.exe process. Furthermore, the application shows the list of currently available updates for Google Chrome, Mozilla Firefox, Skype, Adobe Flash, and other popular programs. However, they are all fake. It’s easy to check if the program is playing with you.

For instance, if it delivers an update for Adobe Flash, visit the official site and install all available updates (if there are any). Within few minutes Prime Updater malware will show you “new” updates for Flash. Indeed, it’s a trick to convince people into agreeing to install suspicious components on their device that might mess up the system. Nevertheless, fake Flash Player updates are very popular amongst adware and malware spreaders.

Even though you can find the app promoted on primeupdater.com this program mostly spreads in software bundles. Thus, it might enter the system silently and without asking for direct permission. Once it’s installed, it creates a Pr.Updater shortcut on the desktop and starts displaying misleading offers to update software. As we have mentioned in the beginning, this system tool is capable of installing other potentially unwanted or even malicious programs in the form of an update.

Prime Updater

Users might also notice a multitude of advertisements displayed on their Google Chrome, Mozilla Firefox, Internet Explorer, Mozilla Firefox or other browsers. These ads can be in various forms, including pop-ups, deals, offers, coupons, etc. This content might cover up the background of legitimate websites and disturb web browsing sessions. Additionally, redirects might lead victims to hacked, phishing[2] or malware-ridden websites.

You will supposedly experience such activities if Prime Updater virus downloads an ad-supported application to your computer system. Even though adware is not dangerous malware, it might display various surveys and prize claims that require entering personally-identifiable information. Be careful and do not share any important data as you might end up with a stolen identity or money from your bank account afterward.

Thus, in order to avoid the infiltration of malware and disturbed browsing sessions, you have to remove Prime Updater immediately. It should be enough to uninstall this program from the Program’s list in the Control Panel. But sometimes, it manages to show up again. It’s possible that this application installs additional components that re-installs it after deletion and they are mostly found in the Registry section.

The PUP can be terminated in two ways – by using reliable software or step-by-step instructions that are added to the end of this article. After Prime Updater removal, check for possible file corruption. If some system components appear to be damaged after the occurrence of suspicious activities, you can try fixing them with a repair program such as Reimage Reimage Cleaner as it might allow you to bring some components back to their previous positions. 

Potentially unwanted programs infiltrate users' PCs via bundling

Developers of unwanted programs apply the bundling technique to spread their applications. This software marketing method allows adding applications as an optional component in a software package. These potentially dangerous programs might be attached to any freeware or shareware.

Prime Updater virus
Prime Updater virus - a rogue updater that enters the computer system by relying on bundling technique

Thus, users who do not install new free programs carefully might unintentionally agree to install suspicious programs. When installing new programs, you have to choose the Advanced/Custom installation wizard because it reveals the list of “optional downloads.” Meanwhile, Quick/Recommended settings do not have this function and install third-party components by default.

However, choosing Advanced settings is not enough. Also, you have to follow each of the steps carefully and unmark all pre-selected entries. What is more, you should also read Terms and Agreement, EULA[3] and Privacy Policy of the downloaded program. It helps to make sure that you do not agree to install the PUP or other malicious apps.

According to experts from LesVirus.fr,[4] you should also be aware of third-party downloading websites that hold unreliable software and where adware might be injected also. These pages are known as softonic.com, soft32.com, download.com, and cnet.com. 

Prime Updater can be removed in two different ways

Prime Updater removal might be performed either manually or automatically. First of all, we suggest trying to get rid of this program manually. If it still shows up, then opt for the automatic option.

Therefore, go to the Add or Remove Programs (or Uninstall Programs) in Control Panel. Look through the list of installed programs. Once you find Pr.Updater, double-click on it and follow the uninstallation wizard. We also recommend looking up for other suspicious applications that might have also sneaked to your computer. It goes without saying that you have to uninstall them as well.

Prime Updater PUP
Prime Updater - a rogue application that might bring other PUPs or even malware to the computer system

Then, check all your web browsers and remove suspicious extensions[5] too. We also suggest resetting the browser’s settings in order to get rid of all virus-related entries. However, if this suspicious system tool still shows up, you should use additional help. In this case, you should remove Prime Updater virus using a reputable anti-malware program.

Continuously, as a result after Prime Updater occurrence, there might be some damaged objects in your computer system. To complete a system repair process, you should also download proper software as it might be helpful.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Prime Updater virus, follow these steps:

Uninstall Prime Updater from Windows systems

To uninstall Prime Updater and other suspicious programs from the device, follow these instructions

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Prime Updater and related programs
    Here, look for Prime Updater or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Prime Updater from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete Prime Updater from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Prime Updater or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove Prime Updater from Internet Explorer (IE)

To clean Internet Explorer from bogus helper objects and changes, perform the following actions

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Prime Updater and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Prime Updater removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase Prime Updater virus from Microsoft Edge

To fix and recover Microsoft Edge after the Prime Updater hijack, follow the steps below

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Prime Updater should be removed from your Microsoft Edge browser.

Get rid of Prime Updater from Mozilla Firefox (FF)

To delete all suspicious entries from Mozilla Firefox, follow the instructions below.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Prime Updater and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Prime Updater removal. Click on 'Reset Firefox' button for a couple of times

Eliminate Prime Updater from Google Chrome

To get rid of questionable extensions and plug-ins from Google Chrome web browser, apply the following guiding rules

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Prime Updater and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Prime Updater removal. Click on 'Reset' button to complete your removal

Uninstall Prime Updater from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Prime Updater or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Prime Updater, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Prime Updater removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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