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Remove Promoz ransomware (Decryption Steps Included) - Removal Guide

removal by Gabriel E. Hall - - | Type: Ransomware

Promoz ransomware – a cryptolocker which belongs to the Djvu ransomware family

Promoz ransomware

Promoz ransomware is a sneaky and malicious cyber threat which appears to be from the Djvu ransomware category. As you might have already heard about the infamous Djvu virus, it has been releasing various new versions, and Promoz virus is one of them. This ransomware virus was first spotted by a cybersecurity researcher named Michael Gillespie. It is known that the cryptovirus uses strong cryptography[1] to block all kinds of files that are found on the infected Windows computer system. Once files are encrypted with a unique cipher, they appear with the .promoz appendix added and a ransom note which is named _readme.txt pops out and informs the victims what just has happened. Cybercriminals claim that the user needs to pay a ransom of $980 if he/she wants to receive the decryption tool, they also offer a 50% discount if contact is made in 72 hours and users need to write them via the email address to discuss all matters.

Name Promoz
Type Ransomware
Sub-type Malware
Discovered by Michael Gillespie
Appendix added .promoz
Ransom message _readme.txt
Price $980
Belongs to  Djvu ransomware
Detection purposes Reimage Reimage Cleaner Intego can detect malware-laden content

Promoz ransomware is a dangerous file locking virus which sneaks in the system thru suspicious-looking email messages and their infected payloads which come attached together. Mostly, executables are launched by a gullible user and the malware-laden content executes leaving the system infected and important data locked.

Promoz ransomware crooks use unique cipher algorithms to encrypt data which is stored on the Windows computer system and hide these keys on specific remote servers which are inaccessible for any other persons. However, this fact does not mean that you have to rush and pay the demanded $980 or $460 ransom price to the crooks.

According to computer specialists from,[2] cybercriminals are these people who do not care about honesty. They can try to scam you, take your money, and you will receive no decryption tool at all. We recommend making serious thoughts about all options possible. However, our offer would be to remove Promoz virus permanently and use other software for data recovery purposes.

Continuously, you should use specific malware detection tools which are capable of scanning the entire computer system and detecting all threats possible. Before you complete the Promoz ransomware removal, use a program such as Reimage Reimage Cleaner Intego. Additionally, take a look at some data recovery software which is provided below this article.

If you are looking for a way to protect valuable information in the future from similar secret encryption, we recommend storing it on portable USB drives[3] or iCloud servers that ransomware such as .promoz files virus will not be able to reach the files. Just one thing, keep the remote device disconnected from your computer system when it is out of usage.

Promoz ransomware virusPromoz virus is ransomware which encrypts valuable data and adds the .promoz appendix to it

Ransomware distribution techniques are always the same

All ransomware viruses are distributed mostly thru the same sources. Cybercrooks use email messages, attach the malicious payload to the emails, and send them to numerous potential victims. Some of these people become interested in the clipped attachment and open it without any other further investigation which often relates in ransomware infections.

What you should do in this case is carefully check all email messages that you receive, especially, ones which fall in the spam section. If you find any attachments such as executable files or text documents attached to received email messages, better scan them with an antivirus program to check if the content is harmless or not.

Continuously, you always have to act carefully while browsing the Internet sphere. Make sure you avoid all questionable-looking websites and stay away from any unknown links or advertisements that you overcome in your way.

Elimination techniques for .promoz files virus

You need to know that ransomware viruses are these kinds of cyber threats which leave rogue content behind them and inject them all over the computer system. In order to find such content, you need to use reputable tools such as Reimage Reimage Cleaner IntegoSpyHunter 5Combo Cleaner, or Malwarebytes. After that, you can start performing the Promoz ransomware removal automatically and cleaning your entire computer system.

You can remove cyber threats such as Promoz virus only with reputable tools. Manual elimination should not be an option for any user in this kind of case. By removing the ransomware on your own, you might only cause even more damage to your system, make it vulnerable to other infections, and still not get rid of the cyber infection successfully.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Promoz virus, follow these steps:

Remove Promoz using Safe Mode with Networking

Use the Safe Mode with Networking function to disable the ransomware virus and stop all activities that this cyber threat is performing:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Promoz

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Promoz removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Promoz using System Restore

Activating the System Restore feature might let you prevent the ransomware from doing hazardous work:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Promoz. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Promoz removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Promoz from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Promoz, you can use several methods to restore them:

The Data Recovery Pro tool might recover files:

If you complete all steps exactly as shown in the below-given instructions, you might successfully recover some files of yours.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Promoz ransomware;
  • Restore them.

Windows Previous Versions feature is a program created for file recovery purposes:

Try this tool if you have enabled the system restore feature in the past.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use Shadow Explorer for your data:

Try recovering some of your individual files with this tool.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

No official decryptor has been released yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Promoz and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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