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Remove PyLocky ransomware (Removal Guide) - updated Jun 2019

removal by Olivia Morelli - - | Type: Ransomware

PyLocky ransomware is a Locky ransomware-copying cryptovirus that can be decrypted

Locky Locker ransomware imageLocky Locker is a ransomware which is considered to be an imposter of the original Locky virus.

PyLocky ransomware is a dangerous cyber threat which is designed to use the combination of AES and RSA[1] ciphers to encrypt most widely used files on the targeted computer. Security researchers note that this file-encrypting virus is an imposter of the infamous Locky ransomware. Once the virus infiltrates the system, it marks the encoded information with one of these extensions: .locky, .lockymap, .lockedfile. As a result, it becomes unusable.

Victims also receive LOCKY-README.txt ransom note which informs them about decryption solution and demands to pay the ransom in Bitcoins. Alternatively, this infection might use the name of Locky Locker ransomware and reach the system as lock.exe or Facture_25.07.2018_991030.exe files. In August 2018, PyLocky virus came out with the new version that contains .lockedfile extension. The malware is actively targeting France with the help of spam sent from ouisorties[.]fr service. However, this latest version is available in four different languages in total: English, French, Italian and Korean.

Questions about PyLocky ransomware

French Authorities come up with a pyLocky decryptor that can help with encrypted files. This is a free tool helpful for victims of the first two versions. French law enforcement and the French Homeland Security Informations Technology and systems service alongside volunteer researchers developed this decryptor.[2] 

Name PyLocky 
Type Ransomware
Also known as Locky Locker 
Danger level High. Might perform system changes
Executable files lock.exe; Facture_25.07.2018_991030.exe
Cryptography AES and RSA
Extension .locky; .lockedfile, .lockymap
Ransom note LOCKY-README.txt
Distribution Systems can get infected via malicious spam emails
Decryption  French Authorities released a version of the decryption tool for pyLocky virus. Download
Elimination The safest way to get rid of Locky Locker virus is to scan the computer with Reimage Reimage Cleaner Intego or another reputable antivirus

Usually, PyLocky ransomware might reach the systems if the user opens a malicious email attachment with the payload of the virus. Afterward, the crypto-malware starts encrypting information on the affected computer and makes it unusable.

After the successful encryption[3] this ransomware places ransom note in every system folder, that contains encrypted files. The most recent version of this PyLocky ransomware uses a ransom message written in four different languages. Starting the message with English and then following with versions in French, Italian and even Korean.

The English part of the ransom note states the following:

Please be adviced:
All your files, pictures document and data has been encrypted with Military Grade Encryption RSA AES-256.
Your information is not lost. But Encrypted.
In order for you to restore your files you have to purchase Decrypter.
Follow this steps to restore your files.

1* Download the Tor Browser. ( Just type in google “Download Tor” ).
2* Browse to URL : [URL to a TOR-based page]
3* Purchase the Decryptor to restore your files.

It is very simple. If you don't believe that we can restore your files, then you can restore 1 file of image format for free.
Be aware the time is ticking. Price will be doubled every 96 hours so use it wisely.

Criminals inform that user's data is encrypted with military-grade algorithms and one must pay the ransom for Locky Locker decryption software. The victim must download the Tor browser[4] and purchase the decryptor with Bitcoins. These precise instructions allow the hackers to remain anonymous as the illegal transactions cannot be traced back to the attackers. 

PyLocky ransomwarePyLocky is a file-encrypting virus which appends either .lockedfile or .locky extension to the encoded data.

However, experts strongly advise PyLocky ransomware victims not to pay the ransom. Even though it might seem intimidating as criminals indicate the price of decrypter is doubled every 96 hours, there are alternative ways how you can get back your data. Additionally, cybercriminals are not the ones you should trust.

This virus is alive and updated, so it means that you need to be cautious if you are affected by any version of PyLocky ransomware. The latest variant is targeting France, according to cybersecurity experts. However, even if most of the known victims are from there, there is still an opportunity that this malware spreads around the whole world. 

Researchers indicate that in most cases victims are demanded to pay more money once they agree to the initial amount of the ransom. Furthermore, a vast of users are left without the decryption software after the transaction. Thus, you should refrain from paying the ransom and remove PyLocky ransomware instead if you found .lockedfile, .lockymap and similar file extensions added to your data.

After PyLocky ransomware removal, you will be able to use alternative data recovery solutions. Our experts have prepared a list of effective tools which can help you retrieve files encrypted by ransomware. Although, you must first eliminate the infection. For that, scan your PC with Reimage Reimage Cleaner Intego or another professional antivirus.

PyLocky ransomware virus

Ransomware executables are hidden inside spam emails

Those who wonder how their computers got infected with ransomware should be aware of the most prominent distribution techniques which allow the criminals to take over devices. Now, most file-encrypting viruses spread via malspam campaigns. 

In other terms, hackers obfuscate ransomware payloads as legitimate and innocent files and attach them to spam emails. In most cases, users can receive malicious letters which supposedly come from well-known companies or governmental institutions. 

Once the attachment of the email is opened, it drops the payload of the malware and starts data encryption. Therefore, users should closely monitor their inboxes and never click on any suspicious files. Additionally, it is wise to employ an antivirus with real-time protection to avoid ransomware attacks. 

pyLocky decryptor available for versions 1 and 2

Since the beginning of pyLocky distribution, it was more active in Europe and many victims were reported in France. This ransomware targets all: everyday users, associations, large businesses, which makes it even more severe and harmful. The tool developed by the French Authorities and researchers can help with files locked by the criminals who used .lockedfile, .lockymap, and .locky markers. These are the first two version of the PyLocky cryptovirus.

The victims who got affected by the file-encrypting virus can recover their files for free with the tool that you can directly download here.

There are a few requirements for the system for the tool to work. Java Runtime should be installed and then you can get a decryptor and launch it by double-clicking on the PyLocky_Decryptor_V1_V2.jar file. There are thorough instructions in the same zip file that you can download via the provided link.

The fact that decryption tool for pyLocky ransomware got developed may indicate that researchers got on the command and control server to get private encryption keys for these two versions or found a flaw in the encryption algorithm. Nevertheless, you should use this tool for your files, but remember to clean the system with anti-malware tools to get rid of the ransomware itself.

pyLocky cryptovirus decryption toolPyLocky ransomware is the threat that mainly targets users, companies, and associations all over Europe. French authorities made a decryption tool for victims of the first and the second versions.

Terminate PyLocky virus before more files are affected

It is essential to understand how dangerous ransomware-type infections are and how important it is to remove PyLocky ransomware in time. Otherwise, this crypto-malware might either encode more essential files or infiltrate the system with more malicious programs. 

For PyLocky ransomware removal, you must get help from professionals. We recommend installing verified security tools to scan, identify and eliminate ransomware-related components. Researchers[5] suggest using Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner, Malwarebytes as they are easy-to-use and completes the procedure within several minutes. 

After you uninstall PyLocky ransomware, you can head to data recovery. Note that there are professional programs which are designed to help crypto-malware victims. The instructions on how to use alternative decryption tools are presented at the end of this article.

Remove pyLocky ransomware by following the steps in the video removal guide

The cryptovirus imposter that poses as another ransomware on purpose, should be removed before any processes of data recovery. Ransomware not only affects the performance of your machine, but can also damage files recovered before eliminating the threat completely. pyLocky virus can be terminated, just follow the video exactly and get rid of the intruder.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove PyLocky virus, follow these steps:

Remove PyLocky using Safe Mode with Networking

PyLocky ransomware might prevent you from installing an antivirus. For this purpose, you must disable the virus by booting your PC into Safe Mode:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove PyLocky

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete PyLocky removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove PyLocky using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of PyLocky. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that PyLocky removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove PyLocky from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by PyLocky, you can use several methods to restore them:

Use Data Recovery Pro to get back files encrypted by Locky Locker

This tool is designed to recover data if it has been accidentally deleted or compromised in other ways.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by PyLocky ransomware;
  • Restore them.

Windows Previous Versions feature allows users to recover information

If System Restore function has been enabled before malware attack, users can travel back in time and get back the access to encoded data.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer tool might help ransomware victims

This software uses Shadow Volume Copies to recover encrypted information. If PyLocky ransomware hasn't deleted them or corrupted in other ways, users are advised to try this tool.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is available.

You can find all the information about the French-developed decryption tool here.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from PyLocky and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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