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PyLocky ransomware. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware

PyLocky is a cryptovirus that mimics a well-known Locky ransomware

Locky Locker ransomware image
Locky Locker is a ransomware which is considered to be an imposter of the original Locky virus.

Questions about PyLocky ransomware

PyLocky ransomware is a dangerous cyber threat which is designed to use the combination of AES and RSA[1] ciphers to encrypt most widely used files on the targeted computer. Security researchers note that this file-encrypting virus is an imposter of the infamous Locky ransomware. Once the virus infiltrates the system, it marks the encoded information with one of these extensions: .locky, .lockymap, .lockedfile. As a result, it becomes unusable. Victims also receive LOCKY-README.txt ransom note which informs them about decryption solution and demands to pay the ransom in Bitcoins. Alternatively, this infection might use the name of Locky Locker ransomware and reach the system as lock.exe or Facture_25.07.2018_991030.exe files. In August 2018, PyLocky virus came out with the new version that contains .lockedfile extension. The malware is actively targeting France with the help of spam sent from ouisorties[.]fr service. However, this latest version is available in four different languages in total: English, French, Italian and Korean.

Name PyLocky 
Type Ransomware
Also known as Locky Locker 
Danger level High. Might perform system changes
Executable files lock.exe; Facture_25.07.2018_991030.exe
Cryptography AES and RSA
Extension .locky; .lockedfile, .lockymap
Ransom note LOCKY-README.txt
Distribution Systems can get infected via malicious spam emails
Elimination The safest way to get rid of Locky Locker virus is to scan the computer with Reimage or another reputable antivirus

Usually, PyLocky ransomware might reach the systems if the user opens a malicious email attachment with the payload of the virus. Afterward, the crypto-malware starts encrypting information on the affected computer and makes it unusable.

After the successful encryption[2] this ransomware places ransom note in every system folder, that contains encrypted files. The most recent version of this PyLocky ransomware uses a ransom message written in four different languages. Starting the message with English and then following with versions in French, Italian and even Korean.

The English part of the ransom note states the following:

Please be adviced:
All your files, pictures document and data has been encrypted with Military Grade Encryption RSA AES-256.
Your information is not lost. But Encrypted.
In order for you to restore your files you have to purchase Decrypter.
Follow this steps to restore your files.

1* Download the Tor Browser. ( Just type in google “Download Tor” ).
2* Browse to URL : [URL to a TOR-based page]
3* Purchase the Decryptor to restore your files.

It is very simple. If you don't believe that we can restore your files, then you can restore 1 file of image format for free.
Be aware the time is ticking. Price will be doubled every 96 hours so use it wisely.

Criminals inform that user's data is encrypted with military-grade algorithms and one must pay the ransom for Locky Locker decryption software. The victim must download the Tor browser[3] and purchase the decryptor with Bitcoins. These precise instructions allow the hackers to remain anonymous as the illegal transactions cannot be traced back to the attackers. 

However, experts strongly advise PyLocky ransomware victims not to pay the ransom. Even though it might seem intimidating as criminals indicate the price of decrypter is doubled every 96 hours, there are alternative ways how you can get back your data. Additionally, cybercriminals are not the ones you should trust.

This virus is alive and updated, so it means that you need to be cautious if you are affected by any version of PyLocky ransomware. The latest variant is targeting France, according to cybersecurity experts. However, even if most of the known victims are from there, there is still an opportunity that this malware spreads around the whole world. 

  PyLocky ransomware virus
PyLocky ransomware is a virus that locks data using sophisticated encryption method.

Researchers indicate that in most cases victims are demanded to pay more money once they agree to the initial amount of the ransom. Furthermore, a vast of users are left without the decryption software after the transaction. Thus, you should refrain from paying the ransom and remove PyLocky ransomware instead if you found .lockedfile, .lockymap and similar file extensions added to your data.

After PyLocky ransomware removal, you will be able to use alternative data recovery solutions. Our experts have prepared a list of effective tools which can help you retrieve files encrypted by ransomware. Although, you must first eliminate the infection. For that, scan your PC with Reimage or another professional antivirus.

Ransomware executables are hidden inside spam emails

Those who wonder how their computers got infected with ransomware should be aware of the most prominent distribution techniques which allow the criminals to take over devices. Now, most file-encrypting viruses spread via malspam campaigns. 

In other terms, hackers obfuscate ransomware payloads as legitimate and innocent files and attach them to spam emails. In most cases, users can receive malicious letters which supposedly come from well-known companies or governmental institutions. 

Once the attachment of the email is opened, it drops the payload of the malware and starts data encryption. Therefore, users should closely monitor their inboxes and never click on any suspicious files. Additionally, it is wise to employ an antivirus with real-time protection to avoid ransomware attacks. 

Terminate PyLocky virus before more files are affected

It is essential to understand how dangerous ransomware-type infections are and how important it is to remove PyLocky ransomware in time. Otherwise, this crypto-malware might either encode more essential files or infiltrate the system with more malicious programs. 

For PyLocky ransomware removal, you must get help from professionals. We recommend installing verified security tools to scan, identify and eliminate ransomware-related components. Researchers[4] suggest using Reimage or Plumbytes Anti-MalwareMalwarebytes Malwarebytes as they are easy-to-use and completes the procedure within several minutes. 

After you uninstall PyLocky ransomware, you can head to data recovery. Note that there are professional programs which are designed to help crypto-malware victims. The instructions on how to use alternative decryption tools are presented at the end of this article.

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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove PyLocky virus, follow these steps:

Remove PyLocky using Safe Mode with Networking

PyLocky ransomware might prevent you from installing an antivirus. For this purpose, you must disable the virus by booting your PC into Safe Mode:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove PyLocky

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete PyLocky removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove PyLocky using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of PyLocky. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that PyLocky removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove PyLocky from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by PyLocky, you can use several methods to restore them:

Use Data Recovery Pro to get back files encrypted by Locky Locker

This tool is designed to recover data if it has been accidentally deleted or compromised in other ways.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by PyLocky ransomware;
  • Restore them.

Windows Previous Versions feature allows users to recover information

If System Restore function has been enabled before malware attack, users can travel back in time and get back the access to encoded data.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer tool might help ransomware victims

This software uses Shadow Volume Copies to recover encrypted information. If PyLocky ransomware hasn't deleted them or corrupted in other ways, users are advised to try this tool.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Locky Locker decryption software is still under-development.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from PyLocky and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References

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