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Remove “Ransomware detected” virus (Support Scam) - Virus Removal Instructions

removal by Alice Woods - - | Type: Adware

“Ransomware detected” pretends to be a legit security notification

Screenshot of "Ransomware detected" virus

“Ransomware detected” is a fake security alert that warns about detected ransomware on the computer. People are urged to call a toll-free phone number (+45 32-725-473) to the security experts who will provide a malware removal tool. However, neither the error nor the phone number should be trusted.

“Ransomware detected” virus is another example of Microsoft support scam.[1] This error message is triggered by a potentially unwanted program (PUP), usually adware. This application might sneak inside the computer unnoticed in a software bundle. Once inside it starts delivering fake antivirus pop-ups.

However, once you read the alert carefully, you will see that it’s not hard to recognize scammers. The alert warns about ransomware attack, but the contents warn about lost sensitive data instead of encrypted files. Indeed, that’s illogical. Besides, you mistakes left in the alert reveal criminals too:

Ransomware Detected

Error #268D3 (Unauthorised access)

Russia, Chaina, Vietnam

Compromised Information
1)Facebook Login
2)Credit Card Details
3)Email Account Login

Do Not Show down or Reset Your Computer ,Call Security Expert & Scan Your Device & Network Now.

+45 32-725-473
(Toll Free)

“Ransomware detected” technical support scam informs about Error #268D3. However, it’s another fake error message which has been previously used by scammers and known under the name of “Error #268D3” virus.[2] Assuming from the message’s content, crooks aim at computer users in Russia,[3] China, and Vietnam.

This example of technical support scam barely differs from other cyber frauds. Criminals want to make users believe that their personal information is compromised and only “certified” specialists can help to fix the problem. However, calling them might end up with an installation of bogus security software and even bigger problems, such as money loss or installation of malware.

We highly recommend checking your computer’s state as soon as this suspicious alert shows up on your screen. To remove “Ransomware detected” malware from the PC quickly, you should employ professional anti-malware/anti-spyware and run a full system scan for it. If you are not sure which tool to choose, we suggest Reimage Reimage Cleaner Intego.

Additionally, you can opt for the manual “Ransomware detected” removal. Usually, this scam is triggered by a particular PUP, so you have to find and eliminate it. The instructions provided at the end of the article will help you to complete this task.

Image of "Ransomware detected" tech support scam"Ransomware detected" virus delivers a fake security alert and informs about compromised personal data.

Advanced freeware installation settings can prevent from PUP installation

Most of the time scammers employ adware programs to spread similar cyber threats. Often these PUPs are presented as useful tools and offered to download in software packages. However, if you do not pay attention to this process, you might install suspicious apps unintentionally. To avoid that, you should:

  1. Always choose Advanced/Custom settings instead of Quick/Recommended.
  2. Read EULA, Privacy Policy and information provided in the installation wizard.
  3. Unmark pre-selected apps and agreements to change your search provider.

Fighting “Ransomware detected” virus

In order to remove “Ransomware detected” pop-ups, you have to find the source of the problem. As we have mentioned, it might be a potentially unwanted program which was installed to your PC or web browser. Therefore, you should follow the guide below and get rid of it.

But you can also speed up “Ransomware detected” removal with anti-malware software. These misleading alerts should be gone as soon as you complete a full system scan with an updated tool.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Ransomware detected” virus, follow these steps:

Eliminate “Ransomware detected” from Windows systems

These instructions will help you to remove potentially unwnated program which is most likely to spread scam:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Ransomware detected” and related programs
    Here, look for “Ransomware detected” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete “Ransomware detected” from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Ransomware detected” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of “Ransomware detected” from Internet Explorer (IE)

Reset Internet Explorer to get rid of malicious components:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Ransomware detected” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Ransomware detected” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove “Ransomware detected” virus from Microsoft Edge

Fix Microsoft Edge to stop receivig fake security alerts:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Ransomware detected” should be removed from your Microsoft Edge browser.

Erase “Ransomware detected” from Mozilla Firefox (FF)

Uninstall suspicious add-ons and reset Mozilla Firefox to get rid of “Ransomware detected” technical support scam.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Ransomware detected” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Ransomware detected” removal. Click on 'Reset Firefox' button for a couple of times

Uninstall “Ransomware detected” from Google Chrome

These steps will help you to eliminte “Ransomware detected” PUP from Google Chrome:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Ransomware detected” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Ransomware detected” removal. Click on 'Reset' button to complete your removal

Eliminate “Ransomware detected” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Ransomware detected” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Ransomware detected” removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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