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Remove “Ransomware detected” virus (Support Scam) - Virus Removal Instructions

removal by Alice Woods - - | Type: Adware

“Ransomware detected” pretends to be a legit security notification

Screenshot of "Ransomware detected" virus

“Ransomware detected” is a fake security alert that warns about detected ransomware on the computer. People are urged to call a toll-free phone number (+45 32-725-473) to the security experts who will provide a malware removal tool. However, neither the error nor the phone number should be trusted.

“Ransomware detected” virus is another example of Microsoft support scam.[1] This error message is triggered by a potentially unwanted program (PUP), usually adware. This application might sneak inside the computer unnoticed in a software bundle. Once inside it starts delivering fake antivirus pop-ups.

However, once you read the alert carefully, you will see that it’s not hard to recognize scammers. The alert warns about ransomware attack, but the contents warn about lost sensitive data instead of encrypted files. Indeed, that’s illogical. Besides, you mistakes left in the alert reveal criminals too:

Ransomware Detected

Object
Error #268D3 (Unauthorised access)

Region
Russia, Chaina, Vietnam

Compromised Information
1)Facebook Login
2)Credit Card Details
3)Email Account Login

Action
Do Not Show down or Reset Your Computer ,Call Security Expert & Scan Your Device & Network Now.

+45 32-725-473
(Toll Free)

“Ransomware detected” technical support scam informs about Error #268D3. However, it’s another fake error message which has been previously used by scammers and known under the name of “Error #268D3” virus.[2] Assuming from the message’s content, crooks aim at computer users in Russia,[3] China, and Vietnam.

This example of technical support scam barely differs from other cyber frauds. Criminals want to make users believe that their personal information is compromised and only “certified” specialists can help to fix the problem. However, calling them might end up with an installation of bogus security software and even bigger problems, such as money loss or installation of malware.

We highly recommend checking your computer’s state as soon as this suspicious alert shows up on your screen. To remove “Ransomware detected” malware from the PC quickly, you should employ professional anti-malware/anti-spyware and run a full system scan for it. If you are not sure which tool to choose, we suggest ReimageIntego.

Additionally, you can opt for the manual “Ransomware detected” removal. Usually, this scam is triggered by a particular PUP, so you have to find and eliminate it. The instructions provided at the end of the article will help you to complete this task.

Image of "Ransomware detected" tech support scam"Ransomware detected" virus delivers a fake security alert and informs about compromised personal data.

Advanced freeware installation settings can prevent from PUP installation

Most of the time scammers employ adware programs to spread similar cyber threats. Often these PUPs are presented as useful tools and offered to download in software packages. However, if you do not pay attention to this process, you might install suspicious apps unintentionally. To avoid that, you should:

  1. Always choose Advanced/Custom settings instead of Quick/Recommended.
  2. Read EULA, Privacy Policy and information provided in the installation wizard.
  3. Unmark pre-selected apps and agreements to change your search provider.

Fighting “Ransomware detected” virus

In order to remove “Ransomware detected” pop-ups, you have to find the source of the problem. As we have mentioned, it might be a potentially unwanted program which was installed to your PC or web browser. Therefore, you should follow the guide below and get rid of it.

But you can also speed up “Ransomware detected” removal with anti-malware software. These misleading alerts should be gone as soon as you complete a full system scan with an updated tool.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Ransomware detected” virus, follow these steps:

Eliminate “Ransomware detected” from Windows systems

These instructions will help you to remove potentially unwnated program which is most likely to spread scam:

To remove “Ransomware detected” from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Ransomware detected” (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete “Ransomware detected” from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Ransomware detected” from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Ransomware detected”-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Ransomware detected”, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Ransomware detected” and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Ransomware detected”-related entries.Uninstall from Mac 2

Get rid of “Ransomware detected” from Internet Explorer (IE)

Reset Internet Explorer to get rid of malicious components:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Ransomware detected” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Ransomware detected” removal.Reset Internet Explorer

Remove “Ransomware detected” virus from Microsoft Edge

Fix Microsoft Edge to stop receivig fake security alerts:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Ransomware detected”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase “Ransomware detected” from Mozilla Firefox (FF)

Uninstall suspicious add-ons and reset Mozilla Firefox to get rid of “Ransomware detected” technical support scam.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Ransomware detected” and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Ransomware detected” did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Ransomware detected” removal.Reset Firefox 2

Uninstall “Ransomware detected” from Google Chrome

These steps will help you to eliminte “Ransomware detected” PUP from Google Chrome:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Ransomware detected” by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Ransomware detected”-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Ransomware detected” removal.Reset Chrome 2

Eliminate “Ransomware detected” from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Ransomware detected” and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity. While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful Private Internet Access VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important – recover your lost files

Ransomware is one of the biggest threats to personal data. Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as Data Recovery Pro can also be effective and restore at least some of your lost data.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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