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Remove Receiver Helper virus (Virus Removal Instructions) - Free Guide

removal by Ugnius Kiguolis - - | Type: Mac viruses

Receiver Helper virus is adware app that sneaks into Mac computers unnoticed

Receiver Helper
Receiver Helper is a potentially unwanted application goal of which is to install suspicious extensions on web browsers and display unwanted ads on all visited websites

Receiver Helper is a potentially unwanted application designed to infiltrate macOS or Mac OS X computers. It performs a variety of changes on the system, which vary from machine to machine, although a universal sign of the infection is a pop-up message that users see regularly – “Receiver Helper will damage your computer.” These unwanted programs are typically installed unintentionally via a software bundle downloaded from a third-party site, or after users get tricked by a fake Flash Player update prompt.

Besides that, Receiver Helper virus may also change web browser settings of Google Chrome, Safari, Mozilla Firefox, or another web browser, as well as install unknown extensions. These are typically difficult to eliminate unless a browser reset is performed. However, this is just one of a few steps for a full Receiver Helper virus removal.

Name Receiver Helper
Type Mac virus, adware
Related ServiceRecords, ReceiverHelp
Infiltration  Typically, users get infected with unwanted applications when they install freeware from third-party sites or when they agree to install a fake Flash Player update 
Symptoms  Symptoms may vary from person to person, although the most common sign of the infection is a “Receiver Helper will damage your computer” popup that shows up regularly. Additionally, users may notice changes to web browsers' homepage, new tab URL and the search engine, new extensions installed on web browsers, intrusive ads on all visited websites, browser redirects, etc.
Risks  Malware infection, installation of other PUPs, sensitive information disclosure to unknown parties, computer performance deterioration, etc. 
Elimination To get rid of the annoying pop-ups and other unwanted activity, users need to detect and uninstall “Receiver Helper” or another application – check the details below 
Optimization In case your macOS is slow even after you terminate the unwanted/malicious software, scan it with Reimage Reimage Cleaner Intego to eliminate junk and other unneeded files 

While Receiver Helper is technically not a “virus” but a potentially unwanted application, users might refer to it by using the former term. The reason for this is a mysterious behavior that they observe on macOS computers, as well as web browsers. The main culprit of this behavior is an adware that is typically distributed in deceptive ways, so users rarely notice its point of entry.

Fake Flash Player updates are known to deliver a variety of unwanted applications and malware like Shlayer Trojan to users.[1] Threat actors behind these scams rely on social engineering and vast popularity of now outdated plugin in order to make users install unwanted software on their machines. After that, users may start receiving the Receiver Helper virus alerts, and notice other browser behavior, such as:

  • Pop-ups, deals, offers, banners, coupons, and other commercial content on all visited websites.
  • Changed homepage, new tab address, and the search engine of the web browser.
  • Unwanted extensions installed without permission and are difficult to eliminate.
  • Slowdown on the web browser and struggle to load some of the visited pages.

The Receiver Helper popups inform users about the following:

“helper” will damage your computer. You should move it to the Trash.

Report malware to Apple to protect other users

Move to Trash     Cancel

While some might believe that these notifications are impostors, it is not the case (although it is not impossible, it is highly unlikely). You can encounter fake Mac pop-ups when using the web via your browser – it might imitate legitimate prompts. However, these fake notifications usually ask users to download some type of app or disclose their personal information. Ultimately, it is the goal of Receiver Helper, although the prompts are legitimate warnings that are sent to users since the Catalina version was released.

Receiver Helper virus
Receiver Helper virus is a malicious application that users typically install after being tricked by fake Flash update prompts

To remove Receiver Helper virus from your computer, you will have to detect and eliminate a potentially unwanted application. In most cases, the associated app is called “Receiver Helper,” although scareware[2] apps like Mac Cleanup Pro or Advanced Mac Cleaner are also known to insert unwanted files into the computer.

The Receiver Helper pop-ups are typically triggered because these files are trying to run a background script, which would create a new startup item each time – this is prevented by Mac's built-in security measures.

The main goal of the Receiver Helper virus is to deliver users advertisements and also make them install other potentially unwanted applications. As a result, all visited websites are filled with ads that show scam messages, such as “Your system is infected with 3 viruses,” or “Adobe Flash Player is out of date,” and many others.

Therefore, it is important to eliminate the Receiver Helper infection as soon as possible, as the possibility of getting scammed online rises the longed you keep in installed on the system. To do that, you can scan your machine with anti-malware software and reset the installed web browsers.

You can also attempt to get rid of the Receiver Helper virus manually as per the instructions provided below. Finally, if your macOS still runs slow after, you can employ Reimage Reimage Cleaner Intego or another optimization tool to get rid of junk and other unwanted files.

Do not download Adobe Flash Player and try to stick to App Store

App Store currently holds more than 1.8 million apps, so there is plenty to choose from. Nonetheless, if you still decide that you want to download apps from third parties, you should be aware that these installers often include optional components that are not always visible. To avoid these programs, follow these simple tips from industry experts:[3]

  • Ensure that the app you are trying to download is not deceptive itself – check out reviews, blog posts, IT forums, etc.
  • Every app should provide adequate documents during the installation, such as Privacy Policy and Terms of Service, so make sure that they are valid.
  • When prompted, always pick Advanced or Custom installation settings instead of Recommended/Quick ones.
  • Watch out for various tricks: pre-ticked boxes, fine print text, misplaced buttons, deceptive deals, and others.
  • Employ anti-malware software that is proficient in potentially unwanted program detection – it can warn you before the installation takes place.

Besides third-party installers, there are also scams that can be encountered on numerous websites while browsing the web. As evident, it is best staying away from sites that promise pirated content for free, as it immediately results in malware infection.

Talking about scams – don't believe anyone claims within your web browser that your computer is infected with malware, or that you need to update Flash. In the case of the former, malware can only be detected by an application that acquired special permission on your machine to perform in-depth scans – this is the job of anti-malware software or built-in Mac defenses. Finally, Flash Player, even a legitimate version, is no longer required by regular users, since the technology was replaced with another one since 2014.

Receiver Helper pop-up
Receiver Helper tries to start new instances of startup items, triggering warnings from macOS

Receiver Helper virus removal guide

As previously mentioned, Receiver Helper virus removal highly depends on what application is hiding behind the unwanted activity on the device. Additionally, there might by other apps that are installed without your knowledge. Therefore, if you are unsure about this, or you recently was tricked into installing a fake Flash update, you should immediately scan your Mac with a reputable anti-malware, such as SpyHunter 5Combo Cleaner or Malwarebytes.

Nevertheless, if you are confident that you did not install any malicious software, you can remove Receiver Helper virus manually. Access the full list of the installed apps and move the culprit to the Trash bin. However, you should also check the following locations for suspicious .plist and other files that you should delete:

Library/Application Support

Finally, you should also reset all the installed web browsers in case you noticed any changes, such as altered homepage pr unfamiliar extensions installed without your permission. You can find the instructions below. 

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Receiver Helper virus, follow these steps:

Delete Receiver Helper from Mac OS X system

Locate and eliminate Receiver Helper (can also be titled as “ReceiverHelp”) by dragging it to Trash:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Receiver Helper or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of Receiver Helper from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Receiver Helper and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Receiver Helper removal. Click on 'Reset Firefox' button for a couple of times

Erase Receiver Helper from Google Chrome

Reset Google Chrome if you notice that changes were made to it without your permission:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Receiver Helper and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Receiver Helper removal. Click on 'Reset' button to complete your removal

Eliminate Receiver Helper from Safari

Safari can be reset in the following way:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Receiver Helper or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Receiver Helper removal process. Select all options and click on 'Reset' button

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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