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Recoverfile@protonmail.com ransomware. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Ransomware

Recoverfile@protonmail.com – ransomware which uses unique encryption keys to lock up files 

Recoverfile@protonmail.com virus
Recoverfile@protonmail.com ransomware - crypto-virus which has been spreading via spam mostly.

Recoverfile@protonmail.com is another file encoder virus spreading around the Internet. This ransomware uses an RSA and AES file encryption algorithms[1] and has mostly been spread by spam. Once installed, it starts encrypting victim's files and adds .recoverfile@protonmail.com file extension to mark the affected ones. As a result, the infected user becomes unable to use data encrypted by this malware. Unfortunately, this ransomware is capable of infecting every single piece of information that is saved on the system or external drives plugged into the machine. After encryption is finished, Recoverfile@protonmail.com ransomware drops RECOVER FILES.TXT ransom note into every folder of the affected data. 

Name Recoverfile@protonmail.com
Type Ransomware 
ransom amount 0.05 Bitcoin
Ransom note RECOVER FILES.TXT
Type of Encryption algorithm AES; RSA
Extension .recoverfile@protonmail.com
Elimination Use Reimage to clean your PC from the virus.

The ransom note of the malware contains detailed information about the encryption process and informs the victim about methods that can be used to unlock blocked data. Recoverfile@protonmail.com ransomware is demanding 0.05 BTC which is equal to more than three hundred dollars that should be paid in Bitcoin cryptocurrency[2]. In exchange, hackers are offering an alleged decryption tool. The ransom note of this virus is provided below: 

WARNING!
Your personal files are encrypted.
Your documents, photos, databases and other important files have been encrypted with strongest encryption and unique key, generated for this computer. Private decryption key is stored on a secret Internet server and nobody can decrypt your files until you pay and obtain the private key.
Open [link]
in your browser. They are public gates to the secret server. The website can help you complete the decryption work automatically. You could also send 0.05 BTC to [bitcoin wallet address] and contact this email recoverfile@protonmail.com with below ID.
Write in the following personal ID in the input from on server:
[random characters]

However, be wise and do not take any promises seriously! Hackers' motives are typically related to generating as much money from users as possible, so they are not interested in recovering victims' data. According to cybersecurity experts, you can easily be tricked and left with nothing.[3] Due to that, we recommend you to remove Recoverfile@protonmail.com ransomware from your system at first. To make sure that all its files are eliminated, use an anti-malware program, such as Reimage.

Only after you take care of Recoverfile@protonmail.com ransomware removal, try data recovery options that we provided below. Otherwise, you can lose your data again right after this malware finds out that you recovered your data without paying a required amount of money. Besides, a full system scan is necessary if you to make your PC function as good as it did before the virus attack. 

Recoverfile@protonmail.com  ransomware
Recoverfile@protonmail.com ransomware encrypts files with the unique encryption algorithm which cannot be beaten without a special code.

Avoid opening spam emails as they can spread ransomware

Ransomware viruses rely on a few distribution methods. The most common one is system's infiltration thru spam messages. Once you open a malicious email message you can be tricked into clicking on the malicious link or downloading the malicious attachment. In this case, the virus gets inside your computer. So, there is no need to deal with spam because it can lead you to such cyber threats as Recoverfile@protonmail.com virus.

According to IT tech professionals[4], you should double check all email messages before downloading their attachments because this can lead you to a virus infection. To avoid such damage, you should:

  • check your email messages for any suspicious-looking content;
  • look for typo and grammar mistakes;
  • check the sender. The email address should be the same as the company the sender is representing;

Remember that you can always contact the alleged sender and ask him or her about the email message. If you receive no response, it might be that you are dealing with scammers. Of course, installing a reliable anti-spyware program and keeping it up-to-date can also help you protect your computer from similar infections. An infected email attachment should be prevented before it gets into the system.

To recover your files, you need to get rid of Recoverfile@protonmail.com ransomware

To remove Recoverfile@protonmail.com ransomware from the infected machine, you need to install an anti-malware tool at first and update it to its latest version. You should use one of these programs for a proper removal of this or any other ransomware virus: Reimage, Malwarebytes MalwarebytesCombo Cleaner, or Plumbytes Anti-MalwareMalwarebytes Malwarebytes. If you have any questions regarding malware's removal, find some guidance below this article – it will lead you through the entire elimination process.

Professional help is required to perform Recoverfile@protonmail.com ransomware removal correctly. Keep in mind that you are dealing with the dangerous file-encrypting virus. Once you get rid of the infection, start files' recovery. The easiest way to recover blocked data is restoring it by using files' backups. If you cannot find them, you should try methods that we provide in the guide below.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Recoverfile@protonmail.com virus, follow these steps:

Remove Recoverfile@protonmail.com using Safe Mode with Networking

To delete ransomware and launch your anti-spyware, try rebooting your system in Safe Mode with Networking. For that, follow this guidance:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Recoverfile@protonmail.com

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Recoverfile@protonmail.com removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Recoverfile@protonmail.com using System Restore

If the first elimination method did not help, try using System Restore feature to delete Recoverfile@protonmail.com ransomware from your computer:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Recoverfile@protonmail.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Recoverfile@protonmail.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Recoverfile@protonmail.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Recoverfile@protonmail.com, you can use several methods to restore them:

Use Data Recovery Pro to decrypt your files

This program should help you restore encrypted files or accidentally deleted data. Follow the wizard to use it properly:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Recoverfile@protonmail.com ransomware;
  • Restore them.

Windows Previous Versions feature can help recover individual files

If System Restore feature was enabled before the initial attack, you could restore your data from Windows Previous Versions:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use Shadow Explorer to get important data back to you

This guide can also help you recover your files. This could only work if Shadow Volume Copies haven't been touched by ransomware:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Recoverfile@protonmail.com and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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References