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Relock ransomware virus. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware
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Relock ransomware virus urges to contact the criminals for a decryption tool

Relock ransomware encrypts data on victimized computer and insists on paying a ransom

Relock ransomware is a file-encrypting virus that blocks the access to your data and demands a ransom. Analysts believe that it might be a new variant of an infamous Matrix ransomware. After the infiltration, victims receive a !OoopsYourFilesLocked!.rtf ransom note and are urged to pay a ransom since it states that the amount of payment increases every 12 hours. Criminals provide relock001@tuta.io and relock001@yahoo.com e-mail addresses for contact purposes.

Hackers warn people not to use alternative decryption tools as it will only lead to permanent damage of the data. To gain victim’s trust, they offer a free decryption of 3 files. They must not be bigger than 5 MB and shouldn’t contain valuable information.

However, we neither encourage you to trust the criminals nor purchase useless decryptors online. Malevolent people aim for quick profits and usually do not keep their promises[1]. Instead, start a Relock removal immediately and try to recover your files using alternative methods.

ZonderVirus.nl[2] experts discovered that the malware only encrypts documents and archive files. However, they use sophisticated algorithmic methods and leave the data completely corrupted. Relock virus blocks the access to your files by appending _[RELOCK001@TUTA.IO].* file extension. Therefore, we always suggest keeping backup copies in case of ransomware. If you store them in the cloud or another external device, you should be able to quickly retrieve them and avoid financial losses.

According to the VirusTotal.com analysis, Relock virus is recognized as VJdbqn9n.exe_ and successfully detected by anti-malware software. Therefore, we strongly recommend not to try to remove Relock ransomware by yourself. You should employ a professional security system such as Reimage and get rid of the file-encrypting virus automatically.

Crooks use malspam campaigns to distribute ransomware

One of the most popular methods used by cybercriminals to distribute malware — send spam e-mail messages containing a malicious attachment[3]. It is set to download an executable file of the malware as soon as the victim opens it.

Developers often design those letter to look extremely genuine and gullible people are tricked to install ransomware unconsciously. Spam e-mails may be sent from reputable institutions or campaigns that provide useful services. You can encounter virus sent as a fake invoice or another document.

Thus, we encourage you to be extremely careful when opening messages from unknown senders. Be aware that crooks may also hack into social networking accounts and spread the infected links. In case of a suspicious letter, do not click on it and always contact your friend in person and make sure that his or her account is safe.

Get rid of the Relock ransomware with the help of an anti-malware program

You can remove Relock virus by employing a trustworthy security software. However, ransomware developers may set it to block the installation of the anti-virus system. Therefore, you should reboot your computer to Safe Mode and then run a full system scan.

If you want to start a manual Relock removal, follow the guide provided below. This way you will safely eliminate the virus and do not cause more damage to your files. Shortly after, you will be able to try to recover your data. There are several alternative methods which can help to bet back the access to your files, and you can check them at the end of this article.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Relock ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Relock virus Removal Guide:

Remove Relock using Safe Mode with Networking

Relock virus is a harmful ransomware. Thus, it might block the installation of a professional anti-malware system. To avoid that, you should reboot your computer to Safe Mode and download the security software. A detailed explanation is provided below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Relock

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Relock removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Relock using System Restore

If the first method failed, reboot your computer to Safe Mode using Command Prompt:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Relock. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Relock removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Relock from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

As mentioned above, the Relock removal does not recover your files — they remain inaccessible. However, our IT experts have prepared several methods you can try to retrieve your data. 

If your files are encrypted by Relock, you can use several methods to restore them:

Data Recovery Pro might help you

This application is designed to recover accidentally deleted or wrecked files. Thus, it might be a useful tool after ransomware attack as well.

Get help from ShadowExplorer

If you want to use it, make sure that the virus hasn't deleted Shadow Volume Copies from your system. If they are still there, you should definitely try to recover your data using ShadowExplorer.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Relock and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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