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Restorehelp@qq.com ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

Restorehelp@qq.com ransomware is a file-locking cyber threat which demands to pay the ransom

Restorehelp@qq.com ransomware image

Restorehelp@qq.com virus is a dangerous ransomware-type infection that is a new version of Dharma/CrySis malware family. It is designed to lock files with .[restorehelp@qq.com].java extension and ask to make a ransom payment in Bitcoins. Victims receive a message explaining what happened to their computers and urging to contact the criminals via the given email address.

Name Restorehelp@qq.com ransomware
Type File-encrypting virus
Extension .java or .[restorehelp@qq.com].java
Similar versions Decrypthelp@qq.com ransomware; .java ransomware;
Symptoms Starts encrypting data with a sophisticated algorithm and appends the file extension. Later, drops the ransom note and demands to pay the ransom by contacting the hackers via restorehelp@qq.com email address
Removal  The only way to uninstall Restorehelp@qq.com ransomware is automatically, Reimage will speed up the process

Ransom note by Restorehelp@qq.com ransomware states the following:

All your files have been encrypted due to a security problem with your pc. If you want to restore them, write to us to the e-mail Restorehelp@qq.com
Write this ID in the title of your message [xxx]
In case no answer in 24 hours write us to theese e-mails: Restorehelp2@qq.com

You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files.

Despite how convincing criminals might look, there are no guarantees that you will receive Restorehelp@qq.com decryptor after agreeing to pay the ransom. Crooks can promise their victims anything to gain illegal profits from novice computer users. Likewise, experts do not recommend relying on their empty promises.

Instead, you should remove Restorehelp@qq.com ransomware and try alternative ways to get back the access to your files. For the elimination procedure, you should get Reimage or another robust antivirus to help you. Note that ransomware-type infections are the most dangerous ones, so you should not hesitate!

After Restorehelp@qq.com ransomware removal, check the decryption solutions given below. There are multiple ones to help our readers find the best solution for data recovery after ransomware attack. 

Hackers use deceptive techniques to spread cyber infections

There are a few most common attack vectors which are employed by cybercriminals all across the world. People are usually tricked to download ransomware via spam emails or as fake software updates. Likewise, we have listed several precautionary measures indicated by Semvirus.pt[1] to help you protect your system from file-encrypting viruses:

  1. Keep backups[2] of your data;
  2. Do not open unexpected emails or letters from unknown senders;
  3. Never click on the attachment in the email if you are not sure that it is safe[3];
  4. Avoid visiting suspicious websites and clicking on ads online;
  5. Download software and their updates only from official sites.

Restorehelp@qq.com ransomware elimination explained

Unfortunately, there is only one way to remove Restorehelp@qq.com ransomware from the infected system. For that, you will need to download a professional anti-malware software and run a full system scan. Due to the complexity of this cyber threat, users cannot uninstall it from their systems manually.

We have listed the best antivirus programs for Restorehelp@qq.com ransomware removal — Reimage, Malwarebytes Malwarebytes, Plumbytes Anti-MalwareNorton Internet Security. You should download them using a direct link. If you are unable to get it, there is a risk that the file-encrypting virus is blocking the installation of the security software. 

In this case, you should check the instructions below which will explain how to start and complete Restorehelp@qq.com ransomware uninstall. Additionally, do not forget to try alternative data recovery methods after the elimination.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Restorehelp@qq.com ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage
Alternate Software
Plumbytes Anti-Malware
We have tested Plumbytes Anti-Malware's efficiency in removing Restorehelp@qq.com ransomware (2018-08-01)
Malwarebytes
We have tested Malwarebytes's efficiency in removing Restorehelp@qq.com ransomware (2018-08-01)
Hitman Pro
We have tested Hitman Pro's efficiency in removing Restorehelp@qq.com ransomware (2018-08-01)
Malwarebytes
We have tested Malwarebytes's efficiency in removing Restorehelp@qq.com ransomware (2018-08-01)

To remove Restorehelp@qq.com virus, follow these steps:

Remove Restorehelp@qq.com using Safe Mode with Networking

If you are unable to get a robust antivirus software, the ransomware might be blocking the installation of the software. Likewise, you must boot your system into Safe Mode like shown below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Restorehelp@qq.com

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Restorehelp@qq.com removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Restorehelp@qq.com using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Restorehelp@qq.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Restorehelp@qq.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Restorehelp@qq.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Restorehelp@qq.com, you can use several methods to restore them:

Data Recovery Pro tool is highly recommended by the experts

IT professionals suggest you try this software after ransomware attack. Event though its primary purpose is to help people get back the lost files after system crash, it might be useful after cyber infection as well.

Use Windows Previous Versions Feature to travel back in time

People are advised to use the in-built feature on Windows if they have previously enabled System Restore function. This recovery method allows ransomware victims to use the copies of the files made before data encryption.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer after ransomware attack

If you have managed to eliminate the malware before it has damaged or completely corrupted Shadow Volume Copies, there is a chance that you might recover files using this software.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Experts are still working on Restorehelp@qq.com decryptor.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Restorehelp@qq.com and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References

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