Restorehelp@qq.com ransomware: what it is and how to remove it

You cannot open them by renaming or with another program, because the content of files ending in .java has been encrypted. The only ways back are a working decryptor for the family, or clean copies from elsewhere:

• OneDrive versions
• File History
• an offline backup drive
• Previous Versions if the ransomware did not delete them

Identify the family first by uploading the ransom note and one encrypted file to ID Ransomware or No More Ransom. Avoid websites and programs that promise to open any encrypted file; they do not work and some are scams.

We advise against it, and so do the FBI, Europol and national cyber agencies. Payment does not guarantee a working tool: some attackers never reply, some tools damage files, and some variants have no decryptor at all. Paying also funds further attacks and can make you a target again.

Before considering payment, try every recovery option in this guide and report the attack. Companies must involve their legal adviser and insurer, because payments to sanctioned groups can be illegal. If files are truly irreplaceable, store the encrypted copies and wait; decryptors sometimes appear later.

Only if a decryptor already exists or the company pays the attackers for you. Some "ransomware recovery" services advertise that they can decrypt families with no known flaw; in practice they negotiate with the attackers and add their own fee. Others use the same free tools listed on No More Ransom.

Before you hire anyone, ask in writing how they will recover the files, whether they will contact the attackers and what happens if they fail. A legitimate service answers clearly. If a free decryptor exists for your family, you can run it yourself.

We last checked on 7 October 2026, and for Restorehelp@qq.com ransomware no free decryptor is known. We check No More Ransom, which collects free tools from police and security companies, and the decryptor pages of the major antivirus vendors. A working decryptor exists only when the encryption has a flaw or the keys were leaked or seized.

Ignore sites and videos that offer a "Restorehelp@qq.com ransomware decryptor" for download or for a fee: these are usually scams or malware. Real decryptors are free and come from known security companies or law enforcement. Keep the encrypted files in case a tool appears later.

The way Restorehelp@qq.com ransomware spreads has not been documented yet, so look at your own recent activity. On home PCs, ransomware most often comes with cracked programs, game cheats, key generators and fake updates, or with an e-mail attachment that was opened. On business networks, attackers usually log in through Remote Desktop with a stolen or guessed password.

Think back to what was downloaded or installed in the days before files that end in .java and no longer open, and check the Downloads folder and Installed apps sorted by date. Keep anything suspicious for your report, but do not run it again.

We do not know yet. Nothing published so far shows data theft by Restorehelp@qq.com ransomware, but the only confirmed sign is files that end in .java and no longer open, which says nothing about what happened before. Many current ransomware attacks copy files or run a password stealer first, so it is wise to act as if they did.

From a clean device, change the passwords that were saved in the browsers on this PC, starting with e-mail and banking, sign out of all sessions and turn on two-step verification. Watch bank statements and account activity for the next few weeks.

Not necessarily. Ransomware names come from the file extension, the note or a word in the code, so unrelated families often end up with similar names, and one family can appear under several names. The difference matters: a decryptor or advice for one family does not fit another and can damage files.

Compare the ending added to your files and the exact name of the note with the summary table at the top of this guide, then upload the note and one encrypted file to ID Ransomware from a clean device. If the result names another family, follow the guide for that family instead.

Yes, the note itself is harmless text and deleting it does not affect your files. Keep at least one copy first, outside the infected PC. the ransom note contains your personal ID and the attackers' contact details, which identification services use to tell which family encrypted your files, and which a decryptor may need later.

Police reports also ask for it. Once you have saved a copy, you can remove the notes from every folder after the ransomware program has been removed and your files are restored or backed up.

Reinstalling removes the ransomware but not the encryption: your files ending in .java stay encrypted afterwards. So first copy the encrypted files and the ransom note to a separate drive, in case a decryptor appears later. Then decide:

• a clean-up with an offline scan is often enough for home PCs
• while a full reset is safer if remote access was involved
• scans keep finding new items

Restore your backups only after the PC is clean, and change passwords from another device.

Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.

For Restorehelp@qq.com ransomware, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.

Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.