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Remove ransomware (Bonus: Decryption Steps) - Improved Guide

removal by Ugnius Kiguolis - - | Type: Ransomware ransomware is a file-locking cyber threat which demands to pay the ransom ransomware image virus is a dangerous ransomware-type infection that is a new version of Dharma/CrySis malware family. It is designed to lock files with .[].java extension and ask to make a ransom payment in Bitcoins. Victims receive a message explaining what happened to their computers and urging to contact the criminals via the given email address.

Name ransomware
Type File-encrypting virus
Extension .java or .[].java
Similar versions ransomware; .java ransomware;
Symptoms Starts encrypting data with a sophisticated algorithm and appends the file extension. Later, drops the ransom note and demands to pay the ransom by contacting the hackers via email address
Removal  The only way to uninstall ransomware is automatically, Reimage Reimage Cleaner Intego will speed up the process

Ransom note by ransomware states the following:

All your files have been encrypted due to a security problem with your pc. If you want to restore them, write to us to the e-mail
Write this ID in the title of your message [xxx]
In case no answer in 24 hours write us to theese e-mails:

You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files.

Despite how convincing criminals might look, there are no guarantees that you will receive decryptor after agreeing to pay the ransom. Crooks can promise their victims anything to gain illegal profits from novice computer users. Likewise, experts do not recommend relying on their empty promises. ransomware ransomware is a sophisticated file-encrypting virus which aims to swindle money from novice PC users by blackmail.

Instead, you should remove ransomware and try alternative ways to get back the access to your files. For the elimination procedure, you should get Reimage Reimage Cleaner Intego or another robust antivirus to help you. Note that ransomware-type infections are the most dangerous ones, so you should not hesitate!

After ransomware removal, check the decryption solutions given below. There are multiple ones to help our readers find the best solution for data recovery after ransomware attack. 

Hackers use deceptive techniques to spread cyber infections

There are a few most common attack vectors which are employed by cybercriminals all across the world. People are usually tricked to download ransomware via spam emails or as fake software updates. Likewise, we have listed several precautionary measures indicated by[1] to help you protect your system from file-encrypting viruses:

  1. Keep backups[2] of your data;
  2. Do not open unexpected emails or letters from unknown senders;
  3. Never click on the attachment in the email if you are not sure that it is safe[3];
  4. Avoid visiting suspicious websites and clicking on ads online;
  5. Download software and their updates only from official sites. ransomware elimination explained

Unfortunately, there is only one way to remove ransomware from the infected system. For that, you will need to download a professional anti-malware software and run a full system scan. Due to the complexity of this cyber threat, users cannot uninstall it from their systems manually.

We have listed the best antivirus programs for ransomware removal — Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, Malwarebytes. You should download them using a direct link. If you are unable to get it, there is a risk that the file-encrypting virus is blocking the installation of the security software. 

In this case, you should check the instructions below which will explain how to start and complete ransomware uninstall. Additionally, do not forget to try alternative data recovery methods after the elimination.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Remove using Safe Mode with Networking

If you are unable to get a robust antivirus software, the ransomware might be blocking the installation of the software. Likewise, you must boot your system into Safe Mode like shown below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by, you can use several methods to restore them:

Data Recovery Pro tool is highly recommended by the experts

IT professionals suggest you try this software after ransomware attack. Event though its primary purpose is to help people get back the lost files after system crash, it might be useful after cyber infection as well.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by ransomware;
  • Restore them.

Use Windows Previous Versions Feature to travel back in time

People are advised to use the in-built feature on Windows if they have previously enabled System Restore function. This recovery method allows ransomware victims to use the copies of the files made before data encryption.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer after ransomware attack

If you have managed to eliminate the malware before it has damaged or completely corrupted Shadow Volume Copies, there is a chance that you might recover files using this software.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Experts are still working on decryptor.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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