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Supportfriend@india.com ransomware virus. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Ransomware

@india.com family has a new member: supportfriend@india.com ransomware

Supportfriend@india.com virus belongs to @india.com ransomware family. A couple of months ago, cyber world was shaken by Ecovector@india.com, green_ray@india.com, and redshitline@india.com threats. The newest ransomware shares similar features and, since its appearance in the late August, it still is a dangerous threat. Some researchers claim that virus might be related to Crysis ransomware. This dangerous cyber threat might be sent straight to your email inbox as a spam email, corrupted WordPress plug-ins or remote desktop connections. Once inside, ransomware starts file encryption process using strong AES and RSA algorithms. Supportfriend@india.com ransomware is capable of encrypting more than 150 different types of files, including Microsoft Office products, various picture, video or audio files, and other popular documents. To all encrypted files, the virus changes filenames to random ID string and appends .xtbl file extension. Then all files located on the computer become useless. It’s easy to start panicking when you cannot access all important data. However, we suggest calming down and concentrating on Supportfriend@india.com removal. Virus elimination is the first task computer users should do after facing the ransomware attack.

Questions about Supportfriend@india.com ransomware virus

The majority of computer users, who encounter ransomware attack, wants to make file decryption their primary task. For this reason, they consider paying the ransom, because it seems the only possible option. Indeed, there are no free decryption tools that might help victims of Supportfriend@india.com malware. If you considering paying the money, bear in mind that hackers are not the ones you can trust. If you encounter the virus, you have to remove Supportfriend@india.com first with a help of strong and reputable anti-malware programs. In our opinion, Reimage or Malwarebytes are the best choices for eliminating the virus. Of course, you can employ other professional antivirus programs. After virus elimination, you can try to recover corrupted files from backups. If you do not have backups, at the end of the article, you will find additional methods that might be helpful to retrieve data encrypted by Supportfriend@india.com virus.

The ransom note of Supportfriend@india.com virus

Ransomware infiltration methods

Researchers haven’t discovered specific distribution techniques of upportfriend@india.com virus. Following the manner of other viruses of the same group, it might have used the opportunity to sneak into the device when you were reviewing spam messages. Though this method is prevalent among hackers, users are still not cautious enough and recklessly open the spam emails without realizing what menace they unleashed. Moreover, the crooks also manifest their mastery by coming up with fake FBI alerts and police reports. Thus, it is not surprising that users affected by such emotional pressure do not give a second thought about the credibility of such emails. It would be better to double-check the sender before reviewing the contents of a questionable email. Moreover, ransomware might spread via corrupted WordPress plugins, remote network connections, and compromised web panels. 

Eliminating Supportfriend@india.com virus

Get rid of the ransomware with the help of an anti-spyware application. You can employ Reimage or Plumbytes Anti-MalwareNorton Internet Security. These tools will help you remove supportfriend@india.com virus. Make sure the tool is updated with the newest virus definitions. Otherwise, it might fail to eliminate the threat completely. If you encounter some trouble performing supportfriend@india.com removal due to the malfunctioning anti-virus or other essential system functions, you might need to recover the access. There is no need to worry as you can regain the access performing the steps provided below. We also offer some methods to restore the files. If you have backups, then the file recovery will not be troublesome.

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To remove Supportfriend@india.com virus, follow these steps:

Remove Supportfriend@india.com using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Supportfriend@india.com

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Supportfriend@india.com removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Supportfriend@india.com using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Supportfriend@india.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Supportfriend@india.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Supportfriend@india.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Hackers always try to scare and convince users that paying the ransom is the only option to recover lost files. We believe that it’s just a waste of money and motivation for crooks to develop new cyber crimes. Unfortunately, researchers haven’t created any free decryption tool that might be decrypt locked files by supportfriend@india.com virus. However, you can still try to recover at least some of your data using alternative methods presented below. 

If your files are encrypted by Supportfriend@india.com, you can use several methods to restore them:

Data Recovery Pro and its effects

This application might assist you in recovering some of your files. It also comes in handy locating and repairing damaged data.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Supportfriend@india.com ransomware;
  • Restore them.

Windows Previous Versions feature: what is it and does it work?

By enabling System Restore and then opting for Previous versions, you might win some time to copy the files before they get completely locked by the ransomware. This feature helps you access the previously saved version of the file.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

How does Shadow Explorer work?]

This tool becomes especially handy if the ransomware does not delete the volume shadow copies. They are the copies of all your files. If you backup your data, the operating system saves these copies in a safe place. Thus, only few ransomware are known to get access and delete them. So you might have ana alternative option retrieving the files.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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