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  • Active
  • Severity: High
  • Ransomware
  • Windows
  • Verified · Oct 2016

How to remove Supportfriend@india.com ransomware virus

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Julie Splinters · Anti-malware specialist

@india.com family has a new member: supportfriend@india.com ransomware

Supportfriend@india.com virus belongs to @india.com ransomware family. A couple of months ago, cyber world was shaken by Ecovector@india.com, green_ray@india.com, and redshitline@india.com threats. The newest ransomware shares similar features and, since its appearance in the late August, it still is a dangerous threat. Some researchers claim that virus might be related to Crysis ransomware. This dangerous cyber threat might be sent straight to your email inbox as a spam email, corrupted WordPress plug-ins or remote desktop connections. Once inside, ransomware starts file encryption process using strong AES and RSA algorithms. Supportfriend@india.com ransomware is capable of encrypting more than 150 different types of files, including Microsoft Office products, various picture, video or audio files, and other popular documents. To all encrypted files, the virus changes filenames to random ID string and appends .xtbl file extension. Then all files located on the computer become useless. It’s easy to start panicking when you cannot access all important data. However, we suggest calming down and concentrating on Supportfriend@india.com removal. Virus elimination is the first task computer users should do after facing the ransomware attack.

The majority of computer users, who encounter ransomware attack, wants to make file decryption their primary task. For this reason, they consider paying the ransom, because it seems the only possible option. Indeed, there are no free decryption tools that might help victims of Supportfriend@india.com malware. If you considering paying the money, bear in mind that hackers are not the ones you can trust. If you encounter the virus, you have to remove Supportfriend@india.com first with a help of strong and reputable anti-malware programs. In our opinion, FortectIntego or SpyHunterCombo Cleaner are the best choices for eliminating the virus. Of course, you can employ other professional antivirus programs. After virus elimination, you can try to recover corrupted files from backups. If you do not have backups, at the end of the article, you will find additional methods that might be helpful to retrieve data encrypted by Supportfriend@india.com virus.

The ransom note of Supportfriend@india.com virus

Ransomware infiltration methods

Researchers haven’t discovered specific distribution techniques of upportfriend@india.com virus. Following the manner of other viruses of the same group, it might have used the opportunity to sneak into the device when you were reviewing spam messages. Though this method is prevalent among hackers, users are still not cautious enough and recklessly open the spam emails without realizing what menace they unleashed. Moreover, the crooks also manifest their mastery by coming up with fake FBI alerts and police reports. Thus, it is not surprising that users affected by such emotional pressure do not give a second thought about the credibility of such emails. It would be better to double-check the sender before reviewing the contents of a questionable email. Moreover, ransomware might spread via corrupted WordPress plugins, remote network connections, and compromised web panels. 

Eliminating Supportfriend@india.com virus

Get rid of the ransomware with the help of an anti-spyware application. You can employ FortectIntego or MalwarebytesMalwarebytes. These tools will help you remove supportfriend@india.com virus. Make sure the tool is updated with the newest virus definitions. Otherwise, it might fail to eliminate the threat completely. If you encounter some trouble performing supportfriend@india.com removal due to the malfunctioning anti-virus or other essential system functions, you might need to recover the access. There is no need to worry as you can regain the access performing the steps provided below. We also offer some methods to restore the files. If you have backups, then the file recovery will not be troublesome.

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