Severity scale:  
  (98/100)

SUSPENDED ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

Cyber community should be aware of new SUSPENDED ransomware 

SUSPENDED ransomware image

SUSPENDED is a file-encrypting virus which uses RSA-1024[1] algorithm to encode important data on the victim's computer. Following the encryption, users are no longer able to access files marked with .SUSPENDED extension at the end and informed about the attack in !!!RestoreProcess!!!.txt file. The ransom note states that victims can recover their files if they contact the criminals via suspendedfiles@bitmessage.ch or suspendedfiles@india.com and agree to pay $600.

Afters SUSPENDED virus has reached the targeted system, people have 72 hours to make the payment, or it might increase. This is a common tactic employed by criminals to intimidate their victims and lure to make irrational decisions. Usually, the given price of the decryption software is never the same — hackers continue to blackmail their victims once they contact them. Keep in mind that this is a new version of STOP ransomware indicating that criminals are not likely to stop their malicious activity.

Here is the ransom note of SUSPENDED ransomware: 

All your important files were encrypted on this PC.
All files with .SUSPENDED extension are encrypted.
Encryption was produced using unique private key RSA-1024 generated for this computer.
To decrypt your files, you need to obtain private key + decrypt software.
To retrieve the private key and decrypt software, you need to contact us by email suspendedfiles@bitmessage.ch send us an email your !!!RestoreProcess!!!.txt file and wait for further instructions.
For you to be sure, that we can decrypt your files – you can send us a 1-3 any not very big encrypted files and we will send you back it in a original form FREE.
Price for decryption $600 if you contact us first 72 hours.

Your personal id:

E-mail address to contact us:

suspendedfiles@bitmessage.ch

Reserve email address to contact us:

suspendedfiles@india.com

Additionally, cybercriminals offer free SUSPENDED decryptor for 1-3 files. This is another attempt to gain people's trust and make the payment for the crooks. Note that by paying the ransom you support this illegal activity and motivate them to continue creating such dangerous infections for blackmail. Be aware that there are alternative ways how you can get back your data without making the transaction.

For this reason, we strongly suggest you remove SUSPENDED from your system. Since it is a sophisticated cyber threat, it might protect itself from the elimination. However, you can learn how to disable the virus by following the instructions given below. 

Note that SUSPENDED removal is a complicated procedure which requires assistance from the professional. Although, we recommended an easier way how you can uninstall it from your computer — employ a robust antivirus software and complete the elimination automatically. For that, we suggest using Reimage.

After you get rid of SUSPENDED ransomware, carefully read methods provided at the end of this article to regain your corrupted files. We strongly suggest you try all the given techniques since this is the best way to get back all compromised documents. 

People should be careful online if they want to avoid ransomware attacks

Despite how many users believe that file-encrypting viruses are remotely infused to their computers, in reality, people manually install them without noticing. Unfortunately, criminals have developed deceptive techniques allowing to trick inexperienced computer users — the most widely used ransomware distribution way is malicious spam emails[2]

Crooks create email letters which impersonate famous brands and companies like Apple or Microsoft, etc. They contact people with a fake problem and encourage to open an attachment for further details. Sadly, the attached file usually holds the executable of the ransomware and infiltrate it on your computer. 

Therefore, you should neither open spam emails nor click on hyperlinks in the letters. Also, be careful with advertising content online since it might also be malware-laden. In other terms, clicking on ads can redirect you to highly suspicious websites or automatically trigger the installation of a virus. 

Terminate SUSPENDED virus right now

As we have already mentioned, SUSPENDED removal cannot be completed without any assistance of the professional. However, you can always ensure it to a robust antivirus software. Just download it from the official distributor and run a full system scan. Our top choices would be Reimage, Malwarebytes MalwarebytesCombo Cleaner, and Plumbytes Anti-MalwareMalwarebytes Malwarebytes

However, NoVirus.uk[3] experts warn that you might need to deactivate the virus first. Rebooting your computer into Safe Mode is an option. Thus, you can follow the guide below and learn how to do it properly. Later, install the security software and let it remove SUSPENDED for you.

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If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove SUSPENDED virus, follow these steps:

Remove SUSPENDED using Safe Mode with Networking

SUSPENDED ransomware removal should be started from the deactivation of the virus. For that, boot your computer into Safe Mode with Networking as shown below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove SUSPENDED

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete SUSPENDED removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove SUSPENDED using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of SUSPENDED. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that SUSPENDED removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove SUSPENDED from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by SUSPENDED, you can use several methods to restore them:

Use Data Recovery Pro to get back the access to your files

Despite the fact that this tool is designed to help people after system crash, it might be useful if you are the victim of ransomware as well.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by SUSPENDED ransomware;
  • Restore them.

Try out Windows Previous Versions feature

Windows users can easily try to go back to the previous versions of their files with this in-built feature and restore them. However, this method is only effective if you have enabled System Restore function before the ransomware attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Get ShadowExplorer to recover your data

Another great way to get back files encrypted by SUSPENDED ransomware is to use Shadow Volume Copies and this tool. Unfortunately, if the virus has deleted or damaged them, this software is no longer effective.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Experts are currently working on SUSPENDED decryptor and we hope to receive it soon.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from SUSPENDED and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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