[symmetries@tutamail.com].JSWRM ransomware (Free Guide) - Removal Instructions

[symmetries@tutamail.com].JSWRM virus Removal Guide

What is [symmetries@tutamail.com].JSWRM ransomware?

[symmetries@tutamail.com].JSWRM is the cryptovirus also called JSWorm 4.0.2 because it belongs to this semi-decryptable malware family

[symmetries@tutamail.com].JSWRM ransomware[symmetries@tutamail.com].JSWRM ransomware is the virus that shows a brief message with options for alleged decryption to fake the trust but is focused on getting your money. [symmetries@tutamail.com].JSWRM ransomware is the file encryption-based malware that offers to decrypt 3 files out of a bunch marked with a lengthy appendix. This is a threat that employs the AES-256 encryption algorithm to lock data stored on the device and scare people into paying the demanded amount. The attack starts immediately after the infiltration when the payload file is dropped on the computer via cracked software or email attachments. Once files get chosen for the encryption names get altered with a marker template .[ID- ][].JSWRM that indicates all the untouched files from the ones that got locked. The email included in the extension also is a preferred contact email for virus developers, we don't recommend contacting JSWorm ransomware developers, especially when this is not a new version of crypto-extortion based threat.

Although [symmetries@tutamail.com].JSWRM ransomware virus affects photos, documents, audio and video files, databases, archives and other common types of data with encryption, system folders get altered too. Malware can disable security functions, programs and add registry entries, other files on the system to ensure the persistence of ransomware. The best way to fight such malware is to remove all traces with AV tools and then recover files using your file backups. However, Emsisoft decrypter was released for this particular version not long ago and you can try to use it for encoded file recovery.

Name [symmetries@tutamail.com].JSWRM ransomware
Family JSWorm ransomware
File marker .[symmetries@tutamail.com].JSWRM gets placed at the end of every encrypted file to mark the affected data once files, photos, video and audio files get locked
Ransom note JSWRM-DECRYPT.hta – a file that appears placed on the desktop, in other folders and gets opened by the virus automatically on your screen when encryption is done
Encryption method

The modified version of AES-256 algorithm[1] gets used for file encryption in campaigns of this malware

Distribution Infected files gel placed in software packages included on torrent sites, pirated software pages. Also, some of the samples get delivered via spam email campaigns when malicious macros get placed on MS documents and PDFs. Once these files get opened and macros triggered malicious script launches on the machine
Contact emails symmetries@tutamail.com, symmetries0@tutanota.com
Decryptable? Emsisoft has developed a JSWRM decryption tool you can get here. It should work for this 4.0.2 version of JSWorm also
Elimination Perform a thorough [symmetries@tutamail.com].JSWRM ransomware removal with anti-malware tools. Rely on FortectIntego to clean the virus damage and improve the performance

Although [symmetries@tutamail.com].JSWRM ransomware encrypts files and marks them with a lengthy file extension, data stored on the system gets affected differently. The malware adds various processes in the background that runs continuously and affects the performance significantly. Some AV tools can detect those processes[2] as malicious and related to malware when other files keep hidden.

You should use such software for the general [symmetries@tutamail.com].JSWRM ransomware removal too because anti-malware programs can find, indicate and remove all the potential threats, malware-related files or applications, ransomware, and its damage.

Even though JSWRM 4.0.2 ransomware can possibly be decryptable as other versions in the same family, it is crucial to clean the system, eliminate all the threats, virus damage, and malicious files. When you leave the malicious program running for a long time it damages the registry, other programs and even parts of the system, so you have a corrupted device that cannot be used.

Another thing that is important to note is paying the ransom. It may seem a good solution to get those encrypted files recovered, but there is little to no possibility that [symmetries@tutamail.com].JSWRM ransomware developers are going to restore them for you. In most cases, people end up with damaged files and without money. [symmetries@tutamail.com].JSWRM ransomware virus[symmetries@tutamail.com].JSWRM ransomware - a cryptovirus that makes files locked to have a reason for blackmail. Experts[3] note that when your files get encrypted by JSWRM ransomware 4.0.2 virus and marked with file appendix, you can be sure that ransomware is on the system for good. This is the initial and main process that cryptovirus is focusing on, so from there other processes are for persistence.

Also, all those changes make it even more difficult to remove [symmetries@tutamail.com].JSWRM ransomware. recover files and repair the system in general. You need additional help to achieve full malware elimination, so rely on anti-malware tools and run a scan on the system that can help indicate threats and issues affecting your device.

As for file recovery after the [symmetries@tutamail.com].JSWRM ransomware elimination:

  • try to look for a decryption tool online;
  • use Emsisoft's decryptor;
  • rely on your data backups;
  • try third-party data recovery software;
  • go through the methods listed below.

[symmetries@tutamail.com].JSWRM virusJSWRM 4.0.2 ransomware is a cryptovirus that marks files using an appendix template with the contact email symmetries@tutamail.com.

Poor knowledge leads to unwanted malware infections

The knowledge is key and in cybersecurity, it is especially important to know what risks may be hidden behind the content you continuously visit or get exposed to unwillingly. However, pirated software, torrent sites, free program distributors online are sources that people constantly rely on but without thinking twice.

Besides being illegal pirated software sites deliver prepacked cracked software bundles where payload droppers with malicious ransomware script also get hidden. Once you download and install such an application, the malicious file automatically loads the malware and lets it run freely.

Another method used to spread malicious files includes spam email campaigns that involve malicious macros on Microsoft files pined to emails as normal attachments. Unfortunately, the opened document triggers macros and malware delivery automatically, so your machine gets infected in a matter of minutes or even seconds.

Get rid of the malicious [symmetries@tutamail.com].JSWRM files virus

[symmetries@tutamail.com].JSWRM ransomware virus belongs to a known malware family that shows a program window JSWRM-DECRYPT.hta with a brief message about test decryption and possible outcome when you skip the paying. However, the version is possibly decryptable and paying shouldn't be considered.

You need to remove [symmetries@tutamail.com].JSWRM ransomware instead and rely on file recovery when the system gets thoroughly cleaned. You need to take into consideration that the infected machine is not a good place for newly restored files, so make sure to delete all traces.

You can achieve the best results by performing an automatic [symmetries@tutamail.com].JSWRM ransomware removal process with programs like FortectIntego, SpyHunter 5Combo Cleaner, Malwarebytes. You can choose the alternate antivirus program but select the provider wisely.

do it now!
Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of [symmetries@tutamail.com].JSWRM virus. Follow these steps

Manual removal using Safe Mode

Make sure to eliminate [symmetries@tutamail.com].JSWRM ransomware completely, so reboot the machine in Safe Mode with Networking and then run the AV tool

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove [symmetries@tutamail.com].JSWRM using System Restore

Rely on System Restore feature because it can recover the system in a previous state when malware was not present

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of [symmetries@tutamail.com].JSWRM. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that [symmetries@tutamail.com].JSWRM removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove [symmetries@tutamail.com].JSWRM from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by [symmetries@tutamail.com].JSWRM, you can use several methods to restore them:

You may need to remover files affected by [symmetries@tutamail.com].JSWRM ransomware, so rely on Data Recovery Pro

Data Recovery Pro can restore files encrypted by malware and data that gets accidentally deleted

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by [symmetries@tutamail.com].JSWRM ransomware;
  • Restore them.

Windows Previous Versions is capable of recovering your individual files

When you recover the system with System Restore, Windows Previous Versions can be used to recover encoded files

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is the feature that can work for encrypted files

When JSWRM ransomware leaves Shadow Volume Copies in good condition, you can rely on ShadowExplorer as file restoring tool

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Try Emsisoft decrypter for JSWRM 4.0.2

This version uses a modified AES algorithm and, you can try using the Decrypter for affected files

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from [symmetries@tutamail.com].JSWRM and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Lucia Danes
Lucia Danes - Virus researcher

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