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Virus-encoder ransomware. How to remove? (Uninstall guide)

removal by Jake Doevan - -   Also known as helpme@freespeechmail.org virus | Type: Ransomware
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Help! I cannot open my files on my computer. I cannot open any images or videos! My desktop background was replaced with some suspicious message saying that my files have been encrypted. I think I am infected by a virus!

What is known about virus-encoder ransomware:

virus-encoder is a dangerous virus, which belongs to the ransomware category. The way this virus(which is also known as helpme@freespeechmail.org virus) works is very similar to CryptoWall, Cryptowall 2.0, CryptoWall 3.0 and CryptoWall 4.0 ransomware activity. This virus usually reaches its victim’s via infected e-mails that contain malicious attachment. Once such attachment is opened, the virus infects your computer, and your desktop wallpaper will be replaced with a warning message from cyber-criminals.

The message from cyber-criminals states:

Attention! Your computer has been attacked by virus-encoder!

All your files are now encrypted using cryptographically strong algorithm.

Without the original key recovery is impossible.

To get the decoder and the original key, you need to email us at helpme@freespeechmail.org

Our assistance is not free, so expect to pay a reasonable price for our decrypting services. No exceptions will be made.

As the message says, your computer files are going to be encrypted. It aims to encrypt music files, video files, text documents, and image files. This virus locks the files by using the RSA 2048 encryption, so you cannot access and open them anymore. Sadly, we have to inform you that once your computer gets infected by ransomware, you should not expect to get your files back. Do not believe what cyber-criminals promise you – they are not going to fix and recover your records. Do not support them by paying an enormous amount of money!

You should also know that virus-encoder may install other malicious programs to your computer. It may even increase system vulnerability by modifying firewall settings. Your computer may lag and crash from time to time, and you will soon see that using your computer has become an unbearable task. Besides, Cyber-criminals can even track your keystrokes and find out such private information as logins, passwords, and credit card information. You should waste no time and get Reimage – and run a full system scan with it.

A message from virus-encoder cyber-criminals

How can virus-encoder infiltrate my computer?

virus-encoder can infiltrate your computer via several different ways. For example:

  • It can infect your computer if you tend to open unfamiliar e-mail letters from unknown senders AND especially if you download the attachments from such letters. It is the most frequent way of the virus-encoder distribution. Suh letters are often sent to business people.
  • If you tend to surf through unreliable websites. If you are browsing through a website that shows an enormous amount of ads, suggests to fill various surveys or offers to install free software, you should know that such web page is not worth your trust. Sometimes even one click can initiate an execution of a malicious program.
  • If you tend to install new programs on your computer carelessly. Always check if the website that provides the download link is reliable. Also, when installing new programs, select Advanced or Custom installation setting and deselect every statement that suggests installing unfamiliar applications.

How to remove this ransomware?

virus-encoder can be terminated with an anti-malware program like SpyHunter, but you can also try to remove it on your own. Remember that virus-encoder is a very dangerous program and may hide its files on various different folders on your computer, so it can be hard to detect all of its archives. This is why we strongly recommend installing a professional computer security tool and remove this virus automatically, not manually.

You should always keep a backup of your files on an external drive. It is not recommended to store your files on an online drive, as such dangerous viruses can access them by using your Internet connection. Moreover, you should have a reliable anti-malware software on your computer. That is why we recommend installing SpyHunter.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall virus-encoder ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual virus-encoder virus Removal Guide:

Remove virus-encoder using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove virus-encoder

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete virus-encoder removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove virus-encoder using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of virus-encoder. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that virus-encoder removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from virus-encoder and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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  • JessicaMaela

    HELP! I AM SEEING THIS MESSAGE BUT I CANNOT FIND THE FILES TO DELETE!!! MAYBE THEY ARE NAMED DIFFERENTLY? ANY HELP WILL BE APPRECIATED THANKS

  • mother

    this virus has destroyed my sons computer! he has lost all the files for his school, he had a lot of word and pdf files! filthy cyber-criminals, screw you!!!

    • mojOdojo

      Have you tried to recover your files from external disks? your son did not save files for school on some usb or similar disks?

  • 102073

    This ransomware is frightening! Guys, I have dealt with a ransomware before, I know that the consequences of dealing with one can be really really sad. Do not hesitate and get anti-malware! It will keep your computer safe.