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Wells Fargo Email scam. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Spam tools

Wells Fargo Email is a scam which is used to download malicious Microsoft Word documents

Wells Fargo Email scam image
Wells Fargo Email is a scam which is not related to the legitimate financial services company in any way.

Wells Fargo Email scam is a malspam campaign which uses the name of the legitimate financial services company to trick people into downloading malicious MS documents and infiltrating their systems with malware. The fraudulent emails inform their victims about payment notice and ask to take up to 10 minutes to complete a transaction. However, the link included in Wells Fargo phishing email triggers an automatic installation of MS document with bogus macros[1]. The consequences of dealing with such emails can be severe as these are numerous different threats that can be downloaded via such campaign, e.g. ransomware, trojan horse, worms, etc.

Name Wells Fargo Email scam
Type Spam tools
Danger level Medium
Symptoms Victims receive legitimate-looking emails with malicious links and demands to complete a transaction
Poses as Wells Fargo American multinational financial services company
Potential dangers If the person enables macros in the MS document, the system might be infected with malware
Removal The easiest way to protect your system and get rid of Wells Fargo Email scam is running an entire system check with Reimage

Experts warn that Wells Fargo scam is not related to the legitimate company itself. This is merely a social engineering[2] tactic which is used to trick people into believing that the email is safe. People who received the phising email report that the message included the following information:

Subject: New Wells Fargo Email Virus payment notice

Hi 

Please allow up to 10 minutes for a transaction to post to your account. 
See your detailed information below. 

Thank you for using Wells Fargo Email Virus.The strength to be there. 

Warmest Regards, 
Joseph Moore 
Head of Bus Banking Customer Support 

This email address is not monitored and you will not receive a response.

Once the person clicks on the link in Wells Fargo Email, a deceptive MS document is dropped on the system. Note that this document requires people to enable macros to supposedly see the content. Although, if they are activated, Wells Fargo Email virus can execute malicious scripts and infect the system with dangerous cyber threats. 

According to the analysis, Wells Fargo Email transfer scam can be used to distribute numerous malicious programs. Most commonly, systems can be infected with the following types of malware:

  • Spyware. These programs are used to record keystrokes stealthily, monitor desktop activity, take screenshots and obtain private details for remote hackers.
  • Trojan. Infected computers risk facing more malicious programs as this cyber threat includes a backdoor feature which allows opening paths for viruses. 
  • Ransomware. File-encrypting viruses are used to lock up data and demand a ransom. Usually, the files are marked with a specific extension and become unusable afterwards. 

Therefore, it is essential to not only identify Wells Fargo Email scam but also clean your system if you have accidentally clicked on any of its content. Since the cyber threats distributed by this malspam campaign are highly dangerous, we recommend using only professional security tools for your computer's protection. 

You can remove Wells Fargo Email scam virus with Reimage or similar antivirus. Merely download it using a direct link and let it run a full system scan. Unfortunately, you need to have computer security-related knowledge to find the infection manually. Typically, such phishing scams travel around with numerous components that are hidden inside right after the user clicks the malicious link.

The security tool will complete Wells Fargo Email scam removal automatically and ensure your computer's safety in the future. It is especially important to have some security software installed as we are made to deal with malware every day.

Tips to identify malicious spam emails which are distributing malware

Researchers[3] warn that an excessive amount of malicious programs are distributed via malspam campaigns. Likewise, users should be informed about ways to identify all attempts to infect their systems with malware. For that, our experts list the following tips to recognize spam emails:

  1. Unnecessary characters in the email address. Usually, cybercriminals try to create legitimate-looking email addresses. However, any useless characters or words indicate that the address cannot be trusted. If the message comes from a well-known company, you should look up the email address on their official website and see whether it matches.
  2. Urges to complete a task. Researchers warn that hackers try to make their attacks more successful by including encouraging phrases to complete a transaction, update account details, or contact with the company right away. Thus, any messages asking to act urgently should be taken for a closer inspection.
  3. Suspicious attachments. Most of the spam emails contain questionable attachments or hyperlinks. Note that they can appear as .doc or .pdf documents. We recommend you never to open those documents as there is a substantial risk that they are malicious. 

Wells Fargo Email scam elimination instructions

In case you have received a spam email and clicked on its content, you should take immediate actions. The best option would be to check your computer with a professional antivirus. Note that if your computer is infected with a trojan horse, you might not even notice it as this cyber threat operates in the background without a visible window. 

Likewise, we suggest installing Reimage, Malwarebytes MalwarebytesCombo Cleaner, or Plumbytes Anti-MalwareMalwarebytes Malwarebytes for Wells Fargo Email scam removal. These security tools contain a large database which can help identify various new and old cyber threats to ensure that the computer is completely safe. It will only take several minutes to remove Wells Fargo Email scam completely. 

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Wells Fargo Email scam, follow these steps:

Remove Wells Fargo Email scam using Safe Mode with Networking

To get rid of malware installed via the phishing spam, reboot your computer to the Safe Mode:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Wells Fargo Email scam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Wells Fargo Email scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Wells Fargo Email scam using System Restore

Another way to disable viruses for a full system scan is to enter Safe Mode via Command Prompt:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Wells Fargo Email scam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Wells Fargo Email scam removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Wells Fargo Email scam and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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