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Remove “Windows Security Alert” pop-up virus (Free Guide) - Microsoft Support Scam

removal by Olivia Morelli - - | Type: Malware

“Windows Security Alert” is another example of Microsoft tech support scam

Screenshot of “Windows Security Alert” scam

“Windows Security Alert” is a fake message that might pop up during your regular browsing sessions. This alert is delivered by a malicious website that you might be forced to visit by an adware program[1] or high-risk website.

The notification informs that something went wrong with Windows operating system because one of the recently visited sites may have installed malware on the computer. For this reason, user’s device has been blocked until he or she calls Windows Help Desk via 1-844-826-1198.

Nevertheless, authors of the “Windows Security Alert” virus claim that it’s a toll-free number, you should not dial it. This security alert is fake. We can assure that any serious virus is not installed to your computer yet. What is more, this customer support service won’t help you to fix any problems.

Most likely fake specialists will convince you to download fake software or install remote access tools. Scammers may have created this cyber infection for numerous reasons. However, none of them is related to doing something good for the computer users.

Once you end up on, you should close browser’s tab immediately. Do not click any buttons because it may lead to the installation of malware. Leaving this website is just a temporary solution. You will be redirected to this site again soon.

In order to stop undesired redirects, you need to run a full system scan with anti-malware program. Reimage Reimage Cleaner can help you to remove “Windows Security Alert” within several minutes.

Usually, the virus is related to an adware program. Thus, this apart from showing this fake security alert you might also notice increased amount of intrusive ads. What is more, adware might track information about users and even share it with third parties.

If you delay “Windows Security Alert” removal, you might also notice unknown browser extensions installed to Chrome, Firefox, and other web browsers. Keep in mind that various data tracking technologies[2] might be installed as well. The biggest problem is that these tools might be interested in tracking sensitive details. Thus, it may lead to serious problems and privacy-related issues.

The image of “Windows Security Alert” pop-up virus
“Windows Security Alert” tech support scam aims to trick users that their computers were infected with malware.

Redirects to fake security alert site might notify about infiltration of the adware

“Windows Security Alert” fake message is usually triggered by an ad-supported program, or adware. This potentially unwanted application may have sneaked inside the system unnoticed during the installation of freeware. Developers of such applications use bundling technique to infiltrate computers silently.

Inattentive installation of new programs might end up with hijacked web browser or installation of numerous undesired apps. Thus, in order to avoid “Windows Security Alert” scam and similar cyber parasites, you should:

  • not install software from torrents and suspicious file-sharing sites;
  • download legitimate programs from publishers’ websites;
  • choose Advanced/Custom installation settings;
  • unmark all pre-selected optional downloads;
  • never trust Quick/Recommended installation settings;
  • always read EULA and Privacy Policy.

As we have mentioned in the beginning, you might also end up on this technical support scam website after a visit to the high-risk site. For instance, adult-themed or gaming sites might be designed to redirect users once they click “Play” button or blank space of the site. Thus, you should stay away from potentially dangerous websites.

“Windows Security Alert” might reach computer users all over the world. It doesn’t matter where you live – in Spain,[3] Iceland or Algeria – if you do not take previously mentioned precautions, you might suffer from scammers.

“Windows Security Alert” virus elimination methods

We highly recommend choosing automatic “Windows Security Alert” removal option. By scanning the system with a reputable anti-malware program, you can get rid of this threat easily. An updated security program will locate and delete all virus-related components for you.

However, you can try to terminate it manually as well. Redirects to this malicious site are usually triggered by adware. Thus, you need to find and remove it from the system. Below you will find detailed guidelines how to remove “Windows Security Alert” manually. Please follow them carefully.

Manual elimination might be complicated because the virus may have installed additional components and helper objects. Thus if redirects and pop-ups continue showing up, you should opt for the automatic removal.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove “Windows Security Alert” pop-up virus, follow these steps:

Erase “Windows Security Alert” pop-up from Windows systems

Follow the steps below to locate and remove adware that is responsible for Windows Security Alert pop-ups.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Windows Security Alert” pop-up and related programs
    Here, look for “Windows Security Alert” pop-up or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall “Windows Security Alert” pop-up from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Windows Security Alert” pop-up or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of “Windows Security Alert” pop-up from Internet Explorer (IE)

In order to get rid of the virus entirely, follow the steps below and reset Internet Explorer.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Windows Security Alert” pop-up and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Windows Security Alert” pop-up removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove “Windows Security Alert” pop-up virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Windows Security Alert” pop-up should be removed from your Microsoft Edge browser.

Delete “Windows Security Alert” pop-up from Mozilla Firefox (FF)

Uninstall suspicious extensions from Mozilla Firefox in order to terminate “Windows Security Alert” pop-up virus entirely.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Windows Security Alert” pop-up and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Windows Security Alert” pop-up removal. Click on 'Reset Firefox' button for a couple of times

Eliminate “Windows Security Alert” pop-up from Google Chrome

Open the list of Chrome extensions and delete suspicious entries that might be responsible for bringing “Windows Security Alert” message. Then reset the browser in order to get rid of tracking cookies.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Windows Security Alert” pop-up and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Windows Security Alert” pop-up removal. Click on 'Reset' button to complete your removal

Erase “Windows Security Alert” pop-up from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Windows Security Alert” pop-up or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Windows Security Alert” pop-up removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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