Remove XYZware ransomware / virus (Virus Removal Instructions) - Free Guide
XYZware virus Removal Guide
What is XYZware ransomware virus?
What should I know about XYZware ransomware?
XYZware virus is a new ransomware that falls into the large group of Hidden-Tear based[1] malware. The malicious program seems to be in the development process at the moment, which means that at least now cyber criminals[2] are not distributing it to victims actively. A few copies were sent out recently, and one managed to get into malware researchers’ eyesight. Once installed, the virus uses cryptography[3] ciphers (to be precise, a combination of RSA-2048 and AES-128 ciphers) to encode files on the compromised PC. Some malware researchers believe that author of this virus is likely to be from Indonesia, although this fact was not confirmed. The word “Indonesia” is only mentioned in ransomware author’s contact email address. When the virus finishes encryption routine, it saves a message on victim’s desktop, which says:
There is no way to decrypt without private key and decryption program. You can buy the private key and the decryption program just for 0.2 BTC (Bitcoin). You have 48 hours to buy it.
The rest of the message explains that the victim has to write to cyberking@indonesianbacktrack.or.id email to get instructions on how to pay the ransom and recover files. We do not recommend paying the ransom because it is likely that files can be recovered for free. We suggest patiently waiting for news from malware researchers – XYZware decryption tool might be available anytime soon. Until then, remove XYZware malware using anti-malware program, for instance, Malwarebytes or ReimageIntego.
How does this ransomware spread?
While more dangerous and sophisticated viruses like Cerber employ exploit kits[4], infected ad networks, and other malware distribution techniques, developers of XYZware ransomware seem to be far less advanced. Therefore, they use the basic and very straightforward malware dissemination trick – malspam[5], also known as mail spam. They only need to compose convincing messages and attach some files to such email, then send it out to thousands of victims. A general tip is to bypass emails coming from unknown individuals – do not trust links or files sent to you by strangers. They can instantly compromise your PC and damage your files! To increase computer’s protection, keep programs up-to-date and add another layer of protection by installing an anti-malware program. Now, let’s talk about XYZware removal peculiarities.
XYZware removal explained
If you were attacked by XYZware virus unexpectedly, the chances are high that you received an updated version of this malware. We suggest deleting it immediately. For XYZware removal, you have to prepare your PC first, so reboot it into Safe Mode with Networking and then use the security software you have to exclude the malicious files from the system. If you do not have a tool to remove XYZware ransomware automatically, consider installing one of the programs we recommend using.
Getting rid of XYZware virus. Follow these steps
Manual removal using Safe Mode
Restart the computer system using instructions provided below. Do everything in order to prepare your PC for XYZware ransomware virus removal.
Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.
Step 1. Access Safe Mode with Networking
Manual malware removal should be best performed in the Safe Mode environment.
Windows 7 / Vista / XP
- Click Start > Shutdown > Restart > OK.
- When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
- Select Safe Mode with Networking from the list.
Windows 10 / Windows 8
- Right-click on Start button and select Settings.
- Scroll down to pick Update & Security.
- On the left side of the window, pick Recovery.
- Now scroll down to find Advanced Startup section.
- Click Restart now.
- Select Troubleshoot.
- Go to Advanced options.
- Select Startup Settings.
- Press Restart.
- Now press 5 or click 5) Enable Safe Mode with Networking.
Step 2. Shut down suspicious processes
Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Click on More details.
- Scroll down to Background processes section, and look for anything suspicious.
- Right-click and select Open file location.
- Go back to the process, right-click and pick End Task.
- Delete the contents of the malicious folder.
Step 3. Check program Startup
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Go to Startup tab.
- Right-click on the suspicious program and pick Disable.
Step 4. Delete virus files
Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:
- Type in Disk Cleanup in Windows search and press Enter.
- Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
- Scroll through the Files to delete list and select the following:
Temporary Internet Files
Downloads
Recycle Bin
Temporary files - Pick Clean up system files.
- You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):
%AppData%
%LocalAppData%
%ProgramData%
%WinDir%
After you are finished, reboot the PC in normal mode.
Remove XYZware using System Restore
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Step 1: Reboot your computer to Safe Mode with Command Prompt
Windows 7 / Vista / XP- Click Start → Shutdown → Restart → OK.
- When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
-
Select Command Prompt from the list
Windows 10 / Windows 8- Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
- Now select Troubleshoot → Advanced options → Startup Settings and finally press Restart.
-
Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window.
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Step 2: Restore your system files and settings
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Once the Command Prompt window shows up, enter cd restore and click Enter.
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Now type rstrui.exe and press Enter again..
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When a new window shows up, click Next and select your restore point that is prior the infiltration of XYZware. After doing that, click Next.
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Now click Yes to start system restore.
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Once the Command Prompt window shows up, enter cd restore and click Enter.
Bonus: Recover your data
Guide which is presented above is supposed to help you remove XYZware from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.There is only one way to recover the majority of your files at thee moment. It is the backup that you have. If you do not have one, sadly, data recovery will be a long-term and nerve-racking process. Use methods provided below and try to restore at least some of your files now.
If your files are encrypted by XYZware, you can use several methods to restore them:
Data Recovery Pro help
With the help of Data Recovery Pro, you might manage you to restore bigger part of encrypted files. Here’s how to use it:
- Download Data Recovery Pro;
- Follow the steps of Data Recovery Setup and install the program on your computer;
- Launch it and scan your computer for files encrypted by XYZware ransomware;
- Restore them.
Use ShadowExplorer
Use ShadowExplorer to check if the virus deleted Volume Shadow Copies or not. If it didn’t, you can use them to restore encrypted files.
- Download Shadow Explorer (http://shadowexplorer.com/);
- Follow a Shadow Explorer Setup Wizard and install this application on your computer;
- Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
- Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.
Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from XYZware and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes
How to prevent from getting ransomware
Choose a proper web browser and improve your safety with a VPN tool
Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.
Lost your files? Use data recovery software
While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.
To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.
If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.
- ^ Hidden Tear Project: Forbidden Fruit Is the Sweetest. Tripwire. IT Security News and Blog.
- ^ Cyber Crime. Official website of FBI. Domestic intelligence and security service of the United States.
- ^ Cryptography. Wikipedia. The Free Encyclopedia.
- ^ What Are Exploit Kits?. Lenny Zeltser. Information Security in Business.
- ^ Malspam distributing Troldesh ransomware. SANS Internet Storm Center. InfoSec Community Forums.