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Your computer has been locked. How to remove? (Uninstall guide)

removal by Lucia Danes - -   Also known as Royal Canadian Mounted Police virus | Type: Ransomware
12

“Your computer has been locked” continues its deceptive campaign

Your computer has been locked

“Your computer has been locked” virus as a file-encrypting threat using the disguise of the FBI[1]. The British version of the ransomware disguises under the authority of West Yorkshire Police. It has features of a trojan and tech support scam[2]. The original version threatens you to transfer the ransom; otherwise, you will be arrested for the alleged crimes. 

Alternatively, by showing fake Google Chrome warning alerts, the infection aims to convince users that their operating system has been highly infected with viruses and persuade them into calling a technical support specialist. In this regard, at least the virus is right about one thing – the device has been infected with the malware.

The latest version, “Your computer has been locked’” screenlocker, locks the screen and asks to contact the technician. Either such call is charged with an extremely expensive rate or you might download a completely futile application. In any case, remove “Your computer has been locked.” It is known that the virtual infection is related to the family of Ukash viruses[3], often detected in the form of ransomware.

As soon as the malware occupies the system and downloads the payload inside, the PC performance gets paralyzed. You will see only a huge and annoying alert saying that it's from Royal Canadian Mounted Police or from the Department of Justice. Proceed to Your computer has been locked removal. Reimage or Malwarebytes Anti Malware speeds up the process. Here is one of the scam examples: 

Your computer has been locked. But dont worries, the files will never delete. Just your computer is locked because your computer has viruses. If you want the code, contact the nearest microsoft technician. The reason A unusal activity has been detected on your computer. Your computer might be at risk, and this is the reason the locked your computer. Click on the button to contact the nearest microsoft technician. Click on the button to contact it. Nearest Microsoft Technician found
Contact: +62 067885169823
|LINE ID: technician460

Once Your computer has been locked ransomware settles on the operating system, a series of unpleasant occurrences appear. The overall PC performance highly deteriorates, annoying alerts asking to restart the device pop up regularly, etc. It is not difficult to notice that it is a scam. Usually, the very text of “Your computer has been locked” ransomware or tech support scam is written with obvious grammar mistakes and typos.

The design alters as well. Even if the crooks devise a refined scam or malware and you get doubts about its legitimacy, look for a phone number. No legitimate system error asks you to call a specialist. In the case of “Your computer has been locked” scam you are expected to call +62 067885169823, 1800-235-661 or pay the ransom in exchange for the unblocking services.

Additionally, the malware may encrypt some of your important files. If you encounter the screen locker version of this malware, use the following code – 01548764GHEZG784. It will grant you access and you will be able to start the elimination process.

Your computer has been locked!
Warning!
Your computer has been locked due to violation of the law in Canada.
The following violations have been revealed:
– The act of the film shooting. Registration or transfer of documents with pornographic content involving minors, child pornography, sodomy and violence against children. The punishment provided by Article 163.1/164 of the Criminal Code of Canada entails imprisonment for a term of 5 to 7 years.
(other 'crimes')
To unlock your computer, you have to pay a fine in accordance with Canadian law in the amount of 100 euros. A penalty in the form of fine is possible only if it is your first violation. Repeated violation entails criminal liability. If you do not pay the fine, your computer will be confiscated and your case will be referred to the Court.You can pay the fine through our partner or by using Ukash voucher. You can get Ukash voucher for the amount of $250, then fill in the form, specifying a voucher code and then click on the “Pay the fine” button.
1. Your computer will be unlocked right after authenticity control of Ukash voucher. Usually it takes about 1-4 hours. Find your nearest store terminal
2. As for a Ukash voucher for $250
3. Give the retailer your cash including your fee
4. The shopkeeper will print your voucher with a 19-digit Ukash PIN
5. Take the voucher and pay the fine

Such messages are fake and you don't have to pay the ransom through Ukash, Paysafecard, Moneypak or other payment systems. “Your computer has been locked” malware is just a tool helping scammers to wheedle out money from users.

Distribution peculiarities

Like other samples of the same category, the virus might lurk in infected illegal file-sharing domains. There is also a risk to get redirected to the site which contains exploit kits[4] – the harbingers of ransomware – by clicking on fake Google Chrome warning alerts. The latter might function as browser-based tech scams.

Note that such counterfeited messaged urge you to call “Google Chrome.” Note that the latter is a browser, not a company. In addition, in case of a genuine notification, it does not display any phone numbers. Additionally, beware of links to videos with unexpectedly high ratings. What is more, the hijack might occur via a spam attachment.

Such method has proven to be highly profitable as users still fall for fake police warning emails, customs declarations forms, and tax refund reports. Explore the email carefully to look for hints:

  • grammar mistakes
  • typos
  • absence of credentials
  • altered logo of the company

In case of doubt, verify the sender before extracting the menacing malware from the attachment. Clicking on it accelerates “Your computer has been locked” hijack.

“Your computer has been locked” elimination options

“Your computer has been locked” removal does not take long if you entrust the process to a security tool, such as Reimage or Malwarebytes Anti Malware. These applications will get rid of all ransomware components shortly. If they are updated daily, they will guard the operating system from minor and more complex viruses.

If you cannot remove “Your computer has been locked” virus due to some system errors or problems with the downloading process, follow the guide to regaining the access. After that, take a look at data recovery options. Note that this malware targets non-native English users, such as Czech[5], as well.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Your computer has been locked. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Your computer has been locked snapshot
Your computer has been locked snapshot

Manual Your computer has been locked Removal Guide:

Remove Your computer has been locked using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Your computer has been locked

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Your computer has been locked removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Your computer has been locked using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Your computer has been locked. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Your computer has been locked removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Your computer has been locked from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Your computer has been locked, you can use several methods to restore them:

How effective is Data Recovery Pro?

If you do not have any backup copies, install the utility and run it. It should be able to help you recover some of your files.

The benefits of ShadowExplorer

This program comes in handy restoring the data after the attak of serious ranosmware. By using the automatically stored shadow volume copies, the app recreates the lost or encoded files.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Your computer has been locked and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References

Removal guides in other languages


  • Jeff

    I got a similar message. I was able to get out of the screen by hitting CTRL-ALT-Delete and selecting shut down. Windows started to shut down, but stopped to ask me if I wanted to save an open email message, I just selected cancel, and the malware was already shut down. I never ran any email attachments, I think this came directly from a website. Now scanning my system, hopefully the issue is detected. This is very creative malware, its too bad they didnt spend a little more time creating believable statements with proper grammar and spelling.

  • IM INNOCENT.I JUST WANT TO SEE SOMETHING

    Wat.wat if it saids something about the date of court things like that?