Zoom virus (Free Guide) - Removal Instructions

Zoom virus Removal Guide

What is Zoom virus?

Zoom virus is the term used to describe various methods that hackers tend to misuse the name of a legitimate video conferencing platform

Zoom virusZoom virus is the umbrella term used to describe all the various threats and phishing campaigns involved with the name of this app. Zoom virus is the generic name that defines unwanted programs, trojans and phishing campaigns delivered with the help of content related to the Zoom application or services. The platform is legitimate and safe to use video communications service, but the popularity of this site also made it more popular among malware creators. Since the bigger part of the world turned to online services due to the COVID-19 pandemic in 2020, the popularity of this platform raised to the top.[1] The accessibility, free services, cross-platform features made the product and company a target of malicious campaigns. As users turn to the platform, malicious actors do the same but in a different way.

There are many campaigns spreading trojans that fall to the category of Zoom virus and phishing campaigns that use the name of the platform to mimic the legitimacy and deliver wanted remote tools and infect the machine with different malware. Due to more common research and analysis, it got revealed that hackers manage to hack this program and can proliferate various attacks using flaws in the service. Zoom-bombing also is a huge issue that even government institutions note users all over the world.[2] There are various ways how you can get exposed to malicious content or even encounter hackers during the video conference on the Zoom platform, but there are also ways to avoid such exposure and keep yourself safe while studying or working remotely online.[3]

Name Zoom virus
The relation Zoom video conferencing platform that is completely legitimate and not containing malware. Criminals create various campaigns and spread their products using hacked sites with the same name or can hijack video chats to send links to malware delivery services
Possible types

Trojans, malware, phishing emails, potentially unwanted applications

  • Phishing email campaigns.
  • Rogue setups for the tool that deliver malware.
  • Links in the chat that trigger remote access and hacker control.
  • Zoom-bombing campaigns.
Danger People fall for scams and campaigns claiming to be associated with the legitimate Zoom product and can install trojans, password-stealing malware or useless programs without even noticing. Not paying attention to the content and senders of emails or chat messages can lead to issues with privacy and the computer, in general
Distribution Malicious emails, deceptive or hacked pages, mimicking the official Zoom platform site. Links placed in chatrooms and on emails, other intruders, fake installers
Elimination options

Zoom virus removal differs from the type of malicious campaign you have encountered, but the best option is the full system scan using anti-malware tools that can detect and delete various intruders and clean the computer from any additional malware or possibly dangerous content

Ways to avoid

You should always check if the source of the program or the site you are using is the legitimate and official website to be sure that there is nothing even potentially dangerous associated with the service.

System repair You should go through the system folders with FortectIntego too, so any virus damage or additional malware traces and changes get fixed. Alterations in such parts of the device can affect the performance significantly

Mimicking the legitimate page and providing users with malware is typical behavior of malicious actors, so such a version of the Zoom virus was released when the platform started to gain recognition. However, additional campaigns surfaced when quarantine in the bigger part of countries was announced, and people started to work, study and live online.

Social engineering is the method that allows criminals to spread their phishing sites and other versions of Zoom virus. When the person believes that the page is a legitimate platform and manages to register the needed account the victim gets exposed. The name, email address, phone number, location, credit card credentials, and other private details are revealed during the account setup. In most cases, this information is automatically collected, the person is not getting any Zoom services, and data gets used by third-party companies yr criminals in later campaigns, targetted attacks.

Another issue that people may be frustrated about and look for ways to remove Zoom virus is direct video conference hijacking and bombing that hackers may start. Phishing links or even remote hacking triggering hyperlinks can get dropped directly in the chat.[4] Also, hackers can show various material in hijacked conference calls and expose kids and minors to pornographic content. This is one of the few flaws in the platform itself that can get exploited by malicious people.

There is nothing malicious about the Zoom platform, but you need to consider these possibilities to get a virus installed instead of the machine yourself but not paying enough attention. Also, some of the security flaws that the service has might get exploited, but you can manage the safety and control your connections, ensure the security of the internet and maintain the device, so there are fewer ways for the hackers to end up on the computer.

These recent Zoom virus campaigns focus on people that are at home during the COVID-19 quarantine, so make sure to keep yourself safe and pay more attention online than before. Criminals try to take advantage of various people that turn to shop sites online and use platforms like Netflix and Hulu, rely on social media more than before. Don't lose your attention span during the lockdown and try to stay calm and protect your privacy with professional AV tools and tools like FortectIntego that can provide an area of optimization ad repair functions. Zoom malwareZoom virus is not the threat that the platform has it is the way malicious actors managed to misuse the name of legitimate service.

Zoom malware variations depending on criminals' goals

Zoom virus version was noticed to spread around via fake application installers and sites that supposedly delivers the Zoom program. The executable file of the installer named zoom-us-zoom.exe[5] with variations of additional characters for identification is launched via InstallCore installer which then installs the software. This is how adware, browser hijackers, and other programs like trojans or ransomware land on the computer.

It is known that such Zoom applications are used to spread info-stealing malware and get distributed around via fake Zoom websites. The number of similar domains registered with Zoom name rising every day. In most cases, disguised as official third-party sites pages claim to offer free downloads of the legitimate app. Once the user falls for the scam and allows the download, the person receives malicious content.

These phishing Zoom virus sites also use methods that allow stealing passwords directly from the website when people register their accounts with names, emails, credit card information links banking account details. Malicious installers and pages can resemble the legitimate platform because actors use official logos, colors, claims that the company has on the official domains and installer setups. The only official site of the free ZOOM platform is zoom.us.

Do not fall for any promotional ads that offer free services or suggest to install the app. You may install the Zoom virus without noticing it. Always rely on official sites, App Stores, and software providers that state all the important information in their Privacy Policy where you can read about the company and the product.

Take note of sites that claim to provide Zoom application that also has:

  • advertisements of various different products or unrelated sites;
  • creates redirects, pop-ups with ads;
  • a domain that includes more than the name of a company or app;
  • encourages to allow or agree to additional content or triggers the download right away.

You may notice that zoom.us is listed as the developer or that the program is certified wy Windows OS or macOS providers, developers. There are many claims that malicious actors can use to trick you into installing the rogue app or trojan, so you will need to perform Zoom virus removal in the future without knowing that the malware is on the PC. Zoom virus versions: malicious siteZoom virus is the malware that uses the legitimate name of a video conferencing page to attract all the users since the service gained more popularity.

Ways to keep yourself safe online

These campaigns that deliver malware can go various ways because paying attention to sources where you download programs and use the service can determine the security and ensure privacy. Use only official sources, providers' sites, and real EULA and other statements. Do not reveal your personal data on sites that you are not sure about and avoid clicking on any links and files attached to suspicious emails.

Since emails can contain malicious file attachments and hyperlinks to direct phishing pages, you need to pay attention to senders, avoid clicking on any suspicious notifications, do not open the email that is not expected. Clean the email box more often and pay attention to anything that appears on the screen out of nowhere.

Additional tips for your virtual meetings:

  • use private meeting options and do not allow other people to get on the conference;
  • share the link to meeting directly to participants only;
  • limit screen sharing to avoid unwanted content appearing on the screen;
  • make sure to update software and tools to avoid any bugs.

Get rid of any traces of the Zoom virus or another threat with AV tools

You should consider that your machine is affected by the Zoom virus if you encounter any strange activities and notice that the machine is not running as it supposed to. The full cleaning process with SpyHunter 5Combo Cleaner or Malwarebytes can detect all the threats that manage to affect your device, including trojans and other programs that run in the background.

Zoom virus removal is the process that anti-malware tools are designed for, so when the program finds the malware and suggest to delete that from your computer or even mobile device – do so. Follow the suggested sets and eliminate any possibly dangerous intruders. This method works for rogue tools and for ransomware infections.

To remove Zoom virus from the mobile device, you only need to get an official AV tool from the App store that is compatible with your OS. After all these malware termination procedures, run FortectIntego for the double-checking and virus damage repair. Follow the guide for additional tips.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Zoom virus. Follow these steps

Manual removal using Safe Mode

You can reboot the machine in Safe Mode with Networking, so your AV tools can properly run on the machine and remove Zoom virus

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove Zoom using System Restore

System Restore allows the user to recover the machine in a previous state when the malware was not present

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Zoom. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that Zoom removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Zoom and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting malware

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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