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1-844-324-6233 Tech Support Scam virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Malware
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1-844-324-6233 Tech Support Scam virus seeks to scare users with fake error screen

1-844-324-6233 Tech Support Scam virus is a malicious program created by shameless technical support scammers. It belongs to the huge group of Tech Support Scam malware – these programs are all meant to deceive the computer user, pull wool over his or hers eyes, and convince him or her to follow scammer’s commands that supposedly can fix the computer. The virus arrives in the form of WinCPU.exe file, which entirely differs from other Tech Support Scam threats. It appears that this virus establishes a backdoor on the compromised system. Once installed, this Trojan horse connects to its Command&Control server and waits for commands. It checks the remote server every 5 minutes to see if new commands have been created, and executes them immediately. The virus saves the following files to AppData folder:

  • ImageLoader.exe;
  • AutoUpdare.bat;
  • WinCPU.exe.

Messages shown by 1-844-324-6233 Tech Support Scam virus

In the case of successful 1-844-324-6233 Tech Support Scam Trojan attack, the virus launches a big black window on the compromised PC’s screen containing a message that tells the victim to dial 1-844-324-6233 for help immediately. The virus displays the following warnings to intimidate the user:

A problem has been detected and windows has been shutdown to prevent damage to your computer.
DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you’ve seen this stop error screen, restart your computer.
If this screen appears again, follow these steps: of Contact us 1-844-324-6233

Then the fake message continues to babble about problems that might have caused the error and suggests checking if any new hardware or software has been installed correctly. Suddenly, it changes the topic and suggests installing Windows updates, disabling BIOS memory options, and applying other “fixes” that should help to fix the made-up “problem.” The message is clearly designed to confuse inexperienced PC users and make them feel like they need some professional help. Then again, all of sudden the bogus message announces that Zeus Trojan has been detected on the system. It showcases such lines for the victim:

Zeus was detected and put in quarentine
Zeus is very dangerous software used by criminals to steal data such as credit card information, access to banking accounts, passwords to social networks and emails.
***STOP: 0X00D1 (0X00C,0X002,0X00,0XF86B5A89)
***gv3.sys – Address F86B5A89 at FB6B6000, DataStamp 3dd991eb

The trojan is not precisely programmed, and in case its installation gets interrupted, it becomes unable to display the error message and launches a large gray screen with an X in the middle of it. Now, we would like to talk about what needs to be done in case the real or the corrupted window appears on your computer screen. It goes without saying that you should NOT call tech support scammers; instead, you should immediately run a system scan with anti-malware software. A powerful anti-malware should detect the malware automatically and remove 1-844-324-6233 Tech Support Scam from the system. Make sure you use a right anti-malware tool – we suggest Reimage, but feel free to use any other reliable anti-malware tool if you wish to.

How does this virus spread?

What’s unusual about this virus is that it still spreads like a simple potentially unwanted program (PUP), which means that it can arrive in a software bundle along harmless free programs that can be easily downloaded from the Internet. We highly advise you to adjust setup settings and use Advanced or Custom settings for the installation to make sure that you notice all bundled items. To exclude them, just deselect them. However, this Trojan horse can be distributed with the help of other malware distribution techniques such as malvertising or malicious email campaigns.

How to remove 1-844-324-6233 Tech Support Scam?

1-844-324-6233 Tech Support Scam removal should be completed ONLY with a powerful malware removal tool. You should not try to remove 1-844-324-6233 Tech Support Scam virus manually since you do not know what commands this Trojan horse had time to execute behind your eyes. A thorough system scan with a professional anti-malware tool is highly recommended in this case. If you do not have such program, install one of the trustworthy ones that we recommend, and if this piece of malware attempts to stop you from launching the security program, follow these steps:

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall 1-844-324-6233 Tech Support Scam virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual 1-844-324-6233 Tech Support Scam virus Removal Guide:

Remove 1-844-324-6233 Tech Support Scam using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove 1-844-324-6233 Tech Support Scam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete 1-844-324-6233 Tech Support Scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove 1-844-324-6233 Tech Support Scam using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of 1-844-324-6233 Tech Support Scam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that 1-844-324-6233 Tech Support Scam removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from 1-844-324-6233 Tech Support Scam and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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  • Paul8

    Found this on my PC this morning

  • Help

    This virus doesnt uninstall whyy??

  • Martha

    Virus! i want to remove it as soon as possible, hope Reimage can do it!

  • Amy

    Computer is clean – antivirus killed this threat!